Responsibility Of The Manufacturer; Returning The Generator For Service; Step 1 - Obtain A Returned Goods Authorization Number; Step 2 - Clean The Generator - Bovie Aaron 1250 User Manual

RESPONSIBILITY OF THE MANUFACTURER

Bovie Medical Corporation is responsible for the safety, reliability, and performance of the generator only under the
following circumstances:
• The user has followed the Installation and Setup Procedures in this User's Guide.
• Persons authorized by Bovie Medical performed assembly operation, readjustments, modifications, or repairs.
• The electrical installation of the relevant room complies with local codes and regulatory requirements.
• Equipment use is in accordance with the Bovie Medical instructions for use.
For warranty information, refer to Appendix B - Warranty.

RETURNING THE GENERATOR FOR SERVICE

Before you return the generator, call your Bovie Medical representative for assistance. If instructed to send the
generator to Bovie Medical Corporation, first obtain a Returned Goods Authorization Number. Then, clean the
Generator and package securely to ensure proper protection of the unit. So as to aid in the processing of the unit,
please be sure to include a reference to the Return Goods Authorization Number on the outside of the box and ship
directly to Bovie Medical Corporation.
Step 1 – Obtain a Returned Goods Authorization Number
Call the Bovie Medical Corporation Customer Service Center to obtain a Returned Goods Authorization Number.
Have the following information ready when you call:
• Hospital / clinic name / customer number
• Telephone number/fax number
• Department / address, city, state, and zip code
• Model number/Serial number
Step 2 – Clean the Generator
WARNING:
Electric Shock Hazard - Always turn off and unplug the generator before cleaning.
NOTICE:
Do not clean the generator with abrasive cleaning or disinfectant compounds, solvents, or other
materials that could scratch the panels or damage the generator.
A. Turn off the generator, and unplug the power cord from the wall outlet.
B.Thoroughly wipe all surfaces of the generator and power cord with a mild cleaning solution or disinfectant and a
damp cloth. Follow the procedures approved by your institution or use a validated infection control procedure. Do
not allow fluids to enter the chassis. You cannot sterilize the generator.
Step 3 – Ship the Generator
A. Attach a tag to the generator that includes the Returned Goods Authorization Number and the information
(hospital, phone number, etc.) listed in Step 1 – Obtain a Returned Goods Authorization Number.
B.Be sure the generator is completely dry before you pack it for shipment. Although the preference is to have the
Generator repackaged using its original packaging, Bovie® understands that this may not always be possible.
If necessary, contact Customer Service for the proper packaging to ship the unit. Please be sure to include a
reference of the Bovie Return Goods Authorization Number on the outside of the box/container.
C. Ship the generator, prepaid, to the address given to you by the Bovie Medical Corporation Service Center.
7-2
• Description of the problem
• Type of repair to be done
• P.O. number
Bovie Medical Corporation