Advertisement
7. Warranty & service
7 WARRANTY & SERVICE
10
Standard Warranty Terms & Conditions
To activate your warranty you must register your boiler with heateam the service divi-
sion of Baxi Heating UK Ltd either by completing and returning the registration card
or calling our telephone registration line on 0844 879 7690.
It is also a requirement of the warranty that the boiler has an annual service (every 12
months) in accordance with the installation and servicing instructions, performed by a
Gas Safe registered engineer. If you would like heateam to carry this out please call
on 0844 879 7690 or visit www.heateam.co.uk
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe and high
quality repair service supported by our dedicated national network of highly skilled
engineers. If your installer can't resolve the problem for you, we will do everything we
can to get an engineer out to you as quickly as possible. Nothing in this warranty will
affect your statutory consumer rights.
What you need to do if you experience a problem with your heating system or
the operation of the boiler.
You should always contact your installer first, because the cause of the fault may not
be related to the boiler. If your installer confirms that the fault is with the boiler and
he / she can't repair it, our friendly customer service team is on hand to help. Simply
call our service division heateam on 0844 879 7690 to book an engineer visit or for
any general advise that you may need. Our contact centre is open Monday to Friday
8am - 6pm, weekends and bank Holidays 8:30am - 2pm, excluding Christmas Day
and New Years Day.
When calling heateam it would be helpful if you could have the following information
to hand:-
1. Boiler serial number
2. Boiler make and model number
3. Your installer name and address details
4. Proof of purchase (if you do not have the boiler serial number)
What the warranty covers
• Free of charge repair or replacement of components found to be of faulty manufac-
ture.
• Free of charge replacement of the complete unit provided always that the failure
is related to a manufacturing fault that cannot be repaired or is uneconomic to
repair.
What this warranty does not cover
• Repairs to boilers which haven't been installed and commissioned properly, and
as set out in the installation instructions (this includes the need to flush the system
effectively and add a suitable corrosion inhibitor).
• Any damage caused by hard water scale deposits and/or aggressive water resul-
ting from corrosion.
• Any other defects or failures, either in the connected heating system or outside of
the boiler itself.
• Faults caused by inadequate supply of electricity, gas or water to the property.
• Installations within commercial settings for which this boiler was not designed.
• Reimbursements of any third party repair or replacement costs that e haven't
been told about or agreed with you in advance.
• Compensation for consequential losses (e.g. loss of earnings, business losses,
stress and inconvenience) arising from a production breakdown, including repair
delays caused by factors outside our reasonable control.
Remeha Avanta Exclusive
126582-160412
Hide quick links:
Advertisement
