SpectraLink 8400 Series Deployment Manual
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SpectraLink 8400 Series Deployment Manual

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Polycom® SpectraLink® 8400
Series Wireless Telephone
Deployment Guide
UC Software 4.0.0B
September 2011
1725-36724-001 Rev. B
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  • Page 1 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide UC Software 4.0.0B September 2011 1725-36724-001 Rev. B...
  • Page 2 Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.

  • Page 3: About This Guide

    The XML-based configuration file format used by the Polycom® UC Software and its supported phones What Will This Guide Show You? This guide shows you how to deploy the SpectraLink 8400 Series Wireless Telephones in an 802.11 wireless environment. Though you may be familiar with several deployment methods, Polycom recommends the method described in this guide as the most flexible and manageable.

  • Page 4: How This Guide Is Organized

    FTP server and using the Web Configuration Utility. Appendix C, Deployment Checklist, provides a checklist of all the parameters you need to change to set up your SpectraLink 8400 Series Handsets. Appendix D, Polycom UC Software Menu System, shows the menu structure of the Polycom UC Software as it displays on SpectraLink 8400 Series Handsets.

  • Page 5: Conventions Used In This Guide

    About This Guide Conventions Used in This Guide Theses icons are used in the guide: Note This alert points to tips that may provide additional information about a concept or procedure. Warning This alert highlights information that you need to know to keep the phone running correctly.

  • Page 6: Getting Help And Support

    Quick Barcode Connector application • AP Configuration Guides Shows you how to correctly configure access points and WLAN controllers (if applicable) and identify the optimal settings that support SpectraLink 8400 Series Handsets. The guides can be found at http://support.polycom.com/PolycomService/support/us/support/vo ice/wi-fi/view_certified.html.

  • Page 7: Table Of Contents

    WLAN Layout Considerations, Quality of Service, and Security ..1 Where SpectraLink 8400 Series Wireless Telephones Fit ....2 System Components .
  • Page 8 Downloading New Software ........37 3 Configuring SpectraLink 8400 Series Handsets ...39 Setting Up Basic Features .
  • Page 9 Using the Web Configuration Utility ......106 Modifying the SpectraLink 8400 Series Handsets Configuration .
  • Page 10 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide...

  • Page 11: Overview

    Software 4.0.0 or later to place and receive calls. For the package parts list and basic instructions on how to use the handset, see the SpectraLink 8400 Series Wireless Telephone Quick Start Guide in the handset package. The topics in this chapter include: •...

  • Page 12: Where Spectralink 8400 Series Wireless Telephones Fit

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Practices Guide to Network Design Considerations for SpectraLink 8400 and 8000 Series Wireless Telephones, which is available at http://support.polycom.com/support/spectralink8400 . Where SpectraLink 8400 Series Wireless Telephones Fit An overview of the system components can help you see how the wireless handsets fit in the wireless network environment.

  • Page 13: Polycom Uc Software Architecture

    Overview The following figure shows how the SpectraLink 8400 Series Handsets fit in the network with APs and the wireless LAN Ethernet Switch. For a list of supported APs, see the VIEW Certified Product Guides, which are available at http://support.polycom.com/PolycomService/support/us/support/voice/wi-fi/view_ce rtified.html.

  • Page 14: Updater

    Polycom UC Software Administrator’s Guide available at http://support.polycom.com/support/spectralink8400 Configuration Files The SpectraLink 8400 Series Handsets can be configured automatically through files stored on a central provisioning server, manually through the phone’s local user interface or Web Configuration Utility, or by using a combination of the automatic and manual methods.
  • Page 15 Overview Once you have downloaded the UC Software ZIP files, Polycom recommends that you make copies of the configuration templates (from the Config folder) that you want to use, and rename and make changes to the copies. The example shown next has been modified.

  • Page 16: Resource Files

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Resource Files In addition to the software and the configuration files, the handsets may require resource files that are used by some of the advanced features. These files are optional, but if the particular feature is being employed, these files are required.

  • Page 17: Deploying Spectralink 8400 Series Handsets

    • The information you need to gather before you begin • The steps you need to perform to configure and deploy the SpectraLink 8400 Series Handsets If you are new to wireless configuration and deployment, Polycom recommends that you review all four learning components of this chapter before you begin.

  • Page 18: Overview

    The handset will automatically boot up once power is supplied. Under normal conditions, this process will take approximately 30 seconds. Note: • To turn on the SpectraLink 8400 Series handset, press and hold the (End) key for roughly 3 seconds. • To turn off the handset, press and hold the (End) key for roughly 3 seconds.
  • Page 19 Deploying SpectraLink 8400 Series Handsets Provisioning Server In addition to the computer you set up as a WCS, you will need to set up a second computer as a provisioning server. The handsets connect to the provisioning server over the wireless connection. The provisioning server...

  • Page 20: Understanding The Complete Process

    Before you set up your WCS and Provisioning servers, Polycom recommends that you gather the information required to create the configuration files and to configure the WCS and Provisioning servers. A sample deployment checklist for SpectraLink 8400 Series Handsets can be found in Deployment Checklist...

  • Page 21: Part I: Working From Your Wireless Configuration Station

    Setting Up an FTP Server page 105. By default, Polycom sets FTP as the provisioning protocol on all SpectraLink 8400 Series handsets. The WCS can configure the handset to use any of the other supported provisioning protocols when connecting to the Provisioning server.

  • Page 22: Enable The Handset's Network Capabilities

    If the WCS computer is not running Microsoft Windows 7, you must copy 84xx.inf to the WCS so that the computer can detect your SpectraLink 8400 Series Handsets as a USB network device. You will add the handset as a network device with Windows Add New Hardware wizard.
  • Page 23 Deploying SpectraLink 8400 Series Handsets Connect the handset to the computer designated as the WCS using the micro USB cable, as shown next. The Found New Hardware wizard opens. Connecting the handset to the WCS launches the Found New Hardware wizard automatically.

  • Page 24: Set Up The Handset's Network Parameters

    The SpectraLink 8400 Series Handsets can use one encryption policy or the other but not both at the same time. SpectraLink 8400 Series Handsets run on an SSID that must not be set for both AES and TKIP; otherwise, the handset will not...
  • Page 25 64-character hexadecimal key. To make the key easier to configure, a password (sometimes called a passphrase) and the SSID are used to create the PSK . The SpectraLink 8400 Series Handsets can use either the PSK or passphrase form in the configuration.

  • Page 26: Ssid And Wmm-Ac

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide SSID and WMM-AC Service Set Identifier (SSID) The Service Set Identifier (SSID) is an identifier that specifies a particular 802.11 wireless LAN. The SSID can be up to 32 characters long. Wi-Fi Multimedia Admission Control (WMM-AC) WMM-Admission Control allows the AP to prevent the wireless medium from being oversubscribed.
  • Page 27 2.4 GHz and 5 GHz options. To disable the band roaming mechanism, configure only the band that the SpectraLink 8400 Series Handsets are to use (either 2.4 GHz or 5 GHz, not both).
  • Page 28 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide For Regulatory Domain 2: Sub-band of 5 GHz Band Channel DFS (Yes/No) 36, 40, 44, 48 52, 56, 60, 64 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, Not applicable...

  • Page 29: Provisioning Server Parameters

    Deploying SpectraLink 8400 Series Handsets Maximum Power of 5 GHz Band Definition 40 mW RMS power 16dBm (250mW peak OFDM) MAX (maximum allowable power for that channel and data rate) The maximum power used by that the handsets to transmit in supported 2.4 GHz bands are defined as follows.

  • Page 30: Network Parameter Procedure

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide For detailed guidance on what to set these parameters to, see Best Practices Guide to Network Design Considerations for SpectraLink 8400 and 8000 Series Wireless Telephones at http://support.polycom.com/support/spectralink8400 . Network Parameter Procedure In the following procedure, you will change parameter values in the 8400-initial-setup.cfg configuration template.
  • Page 31 Deploying SpectraLink 8400 Series Handsets Enable the wireless interface (device.wifi.enabled=”1”). If you want to use DHCP addressing, enable the DHCP flag on the wireless interface if not using static IP addressing (device.wifi.dhcpEnabled=”1”). If you want to use static IP addressing, do the following: —...
  • Page 32 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide This step is optional. The DNS parameters can be supplied by DHCP. Set SNTP parameters to appropriate values for your organization. For example, SNTP server name (device.sntp.serverName) and SNTP GMT offset (device.sntp.gmtOffset).
  • Page 33 Deploying SpectraLink 8400 Series Handsets » 2 = Key 2 » 3 = Key 3 » 4 = Key 4 Enable WEP encryption of the wireless data (device.WiFi.wep.encryptionEnabled). Set one or more of the four keys (device.wifi.wep.keyx, where x= 1 to 4).
  • Page 34 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Set the passphrase (device.wifi.psk.key). The value must be 8 to 63 ASCII characters in length. 11 Set WPA2- Enterprise Security configuration parameters as follows: Set the fast roaming method to one of the methods supported on your wireless infrastructure.
  • Page 35 Deploying SpectraLink 8400 Series Handsets Polycom recommends that you select the value 0, which is the default value. » Select the provisioning profile (device.sec.TLS.profileSelection.provisioning). The possible values are 0 and 1. » Set the parts of the certificate store that are valid for this security profile and which can be used to verify the server (device.sec.TLS.profile.caCertListx, where x= 1 or 2).
  • Page 36 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide EzARBgNVBAMUCmhzX3dsYW5fY2EwgZ8wDQYJKoZIhvcNAQEBBQADg Y0AMIGJAoGBAJzESpj3Rshcw7cR9dSpQDu0TtN1CnfVJTCIdehkLD X4Msns4ZvlIfhoBhAQpd47ec” When using an XML editor, leave out the quotation marks at the beginning and end of the certificate and remove the line feeds/hard returns. If you selected EAP-FAST for the EAP type and want to perform out-of-band provisioning—the PAC file can be loaded into the...
  • Page 37 Deploying SpectraLink 8400 Series Handsets When using an XML editor, leave out the quotation marks at the beginning and end of the certificate. If you selected EAP-FAST for the EAP type and want to perform in-band provisioning—the PAC file can be automatically loaded from the network: »...
  • Page 38 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide You must set the regulatory domain before the handsets can be used. 15 Enable the 5 GHz wireless band (device.wifi.radio.band5GHz.enable=”1”). 16 For each 5 GHz sub-band 1 through 4, enable/disable that specific 5 GHz subband (device.wifi.radio.band5GHz.subBandx.enable=”1”,...
  • Page 39 Deploying SpectraLink 8400 Series Handsets 18 Enable the 2.4 GHz wireless band (device.wifi.radio.band2_4GHz.enable=”1”). 19 Set the maximum power that the handset uses to transmit in that band (device.wifi.radio.band2_4GHz.txPower). The supported values are P1 to P7 (although not all may be available). The default value is P5 (if no settings is selected).

  • Page 40: Part Ii: Initial Provisioning Of The Handsets

    Edit the file to use the network configuration file you created above. Part II: Initial Provisioning of the Handsets Initial provisioning of each SpectraLink 8400 Series handset requires: • A physical USB connection between the handset and the WCS as shown in Enable the Handset’s Network Capabilities...
  • Page 41 Deploying SpectraLink 8400 Series Handsets By default, Polycom sets FTP as the provisioning protocol on all SpectraLink 8400 Series handsets. The default provisioning server protocol is FTP and is the focus of this deployment Note guide. Other supported protocols include TFTP, HTTP, and HTTPS.

  • Page 42: Part Iv: Deploying The Handsets From The Provisioning Server

    The example discussed next describes the scenario using two configuration files. For details on the features available on the SpectraLink 8400 Series Handsets, Configuring SpectraLink 8400 Series Handsets on page 39.
  • Page 43 Part III: Setting Up the Provisioning Server page 30. For example, C:\SpectraLink8400\wireless.cfg Rename the file to phone[PHONE_MAC_ADDRESS].cfg. Change the phone configuration file as required. For more information on configuring features on the SpectraLink 8400 Series Handsets, see Configuring SpectraLink 8400 Series Handsets page 39. For example:...

  • Page 44: Creating A Master Configuration File

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide If you are using an HTTPS server using Transport Layer Security (TLS), you may also need to install the appropriate certificates on the handset and select those certificates in the TLS Profiles where they are selected for provisioning. See TLS Profiles in the latest Polycom UC Software Administrator’s Guide available at...
  • Page 45 Deploying SpectraLink 8400 Series Handsets Add contents to the master configuration file. For example: The order of the configuration files listed in CONFIG_FILES is significant: • The files are processed in the order listed (left to right). • If the same parameter is included in more than one file, the parameter in the file Warning read first will be used.

  • Page 46: Downloading The New Configuration

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Downloading the New Configuration To download the new configuration to the handsets: Select Settings on the Home screen, and then do one of the following: — Select Basic Settings > Update Configuration.

  • Page 47: Upgrading Software On Your Handsets

    To upgrade the handset’s software, you need to: • Download the latest Polycom UC Software to the provisioning server from the SpectraLink 8400 Series Handsets support page—the same place you found this deployment guide. See the next section, Locating the Latest Software.
  • Page 48 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide — Please wait — Reboot initiated — Waiting for network to initialize — Downloading new application — Saving new application — Checking new application — Extracting application — Starting application — Application started The reboot process will take some time.

  • Page 49: Configuring Spectralink 8400 Series Handsets

    Configuring SpectraLink 8400 Series Handsets Now that your Polycom® SpectraLink® 8400 Series Handsets are working, they are ready for your users. However, you may want to make some basic optimization changes to fine-tune your system for your users or add additional features or functionality.

  • Page 50: Setting Up Basic Features

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Setting Up Basic Features This section shows you how to make configuration changes to enable the following basic features: • Time and Date Display • Notification Profiles • Bluetooth Headset Support •...

  • Page 51: Notification Profiles

    Bluetooth technology. For detailed information on configuration parameters, see <bluetooth/> page 64. Keypad Lock You can configure the SpectraLink 8400 Series Handsets to support a keypad lock feature. For detailed information on configuration parameters, see <keypadLock/> page 72. Push-to-Talk The Push-to-Talk (PTT) feature is disabled by default.

  • Page 52: Multi-Key Answer

    Multi-Key Answer If configured, users can answer an incoming call by pressing any hard or soft keys on the front of the SpectraLink 8400 Series handset. The keys on the sides of the handsets and the End key are excluded.
  • Page 53 Configuring SpectraLink 8400 Series Handsets If you set up the User Profile feature, a user can log in to a phone by entering their user ID and password. Default passwords are preset in the configuration to the numerals 123. If a phone is in the logged out state and requires a user login, you may be able to use the phone to place emergency calls to standard emergency numbers such as 911 and other pre-configured phone numbers.

  • Page 54: Creating A Phone Configuration File

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide For detailed information on configuration parameters, see <prov/> on page Creating a Phone Configuration File You can create a phone configuration file for the User Login feature, and then add and set the attributes for the feature. Or, if you already have a phone configuration file, you can update the file to include the User Login parameters you want to change.

  • Page 55: Setting Up Advanced Features

    Location Service • Calendaring Barcode Scanner Support SpectraLink 8450 handsets have a built-in barcode scanner.The user can send barcode scans to a computer running the Polycom Quick Barcode Connector application. Two Quick Barcode Connector modes are available: • Single endpoint mode...

  • Page 56: Browser And Applications

    99. Browser and Applications You can configure SpectraLink 8400 Series Handsets so that users can access custom browser applications by selecting Applications on the Home screen. By using the Polycom XML API Application, you can control the handset’s telephone notification events, state polling events, and push server controls.

  • Page 57: Location Service

    Configuring SpectraLink 8400 Series Handsets SpectraLink 8400 Series Handsets support sending and receiving instant text messages when integrated with Microsoft Office Communication Server 2007 R2. The user is alerted to incoming messages visually and audibly. The user can view the messages immediately or when it is convenient. To send...
  • Page 58 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide...

  • Page 59: Troubleshooting Spectralink 8400 Series Handsets

    Troubleshooting chapter of the latest Polycom UC Software Administrator’s Guide available at http://support.polycom.com/support/spectralink8400. This chapter explains handset issues, likely causes, and corrective actions for the SpectraLink 8400 Series Handsets in a wireless environment. Issues are grouped as follows: • Calling •...

  • Page 60: Calling

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Calling Symptom Problem Corrective Action The line icon shows an The line is unregistered. • Verify that the appropriate unregistered line icon. configuration parameters are set correctly. • Verify that the call server is functioning correctly.

  • Page 61: Wi-Fi Diagnostics

    Wi-Fi Diagnostics The Wi-Fi diagnostics feature enables you to gauge the overall health of the SpectraLink 8400 Series Handsets in relation to the rest of the system, particularly the Access Points (APs). Select the Settings icon on the Home Screen. Select Status > Diagnostics >...
  • Page 62 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide • Screen 2 (General Information) — Line 1: Service set identifier (SSID) of the current AP — Line 2: Last successful transmit data rate — Line 3: Transmit power (in dBm) •...
  • Page 63 Troubleshooting SpectraLink 8400 Series Handsets — Other lines: Other local APs The format of each line is as follows: mmmmch-ssmnem where: mmmm—Last 2 bytes of the AP’s MAC address ch—Channel number ss—Signal Strength mnem—Mnemonic for the reason code as to why the handset did...

  • Page 64: Mnemonic Reason Codes

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide • Screen 5 (Security) — Line 1: Count of Message Authentication Code (MIC) Failures since power on — Line 2: MAC sequence number of packet causing last MIC error/failure — Line 3: Count of Integrity Check Value (ICV) errors since power on —...

  • Page 65: Run Site Survey

    Troubleshooting SpectraLink 8400 Series Handsets • Rate: One or more basic rates are not supported • Full: The AP cannot handle the bandwidth requirements • AthT: Authentication timeout • AscT: Association timeout • AthF: Authentication failure • AscF: Association failure •...
  • Page 66 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide A summary of the current Wireless Local Area Network (WLAN) configuration displays. On this screen: • Line 1: SSID set by user • Line 2: Regulatory domain • Line 3: 2.4-GHz band channels, if enabled. Channel range is displayed in parentheses ( ).
  • Page 67 Troubleshooting SpectraLink 8400 Series Handsets There are two modes of display: Summary and Detail. These modes can be selected using selecting either the Summary or Detail soft key. • Summary Mode displays the list of APs as discussed next: Each AP entry is displayed in the format:...

  • Page 68: Setting Up Syslog

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide DTIM is the abbreviation for Delivery Traffic Indication Message. This parameter value indicates the time interval in terms of no beacons at which the AP releases multicast and broadcast packets to associated clients and associated clients have to be awaken to receive all of these multicast and broadcast packets.

  • Page 69: In Range/Out-Of-Range

    Troubleshooting SpectraLink 8400 Series Handsets In Range/Out-of-Range Service will be disrupted if a user moves outside the area covered by the WLAN APs. Service is restored if the user moves back within range. If a call drops because a user moves out of range, the handset will recover the call if the user moves back into range within a few seconds.
  • Page 70 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide...

  • Page 71: A Configuration Files

    Configuration Files This appendix provides detailed descriptions of certain configuration files used by the Polycom® UC Software running on the Polycom® SpectraLink® 8400 Series Wireless Handsets. This appendix contains information on: • Master Configuration File (MACaddress.cfg or 000000000000.cfg) • Configuration Parameters The configuration parameters dictate the behavior of the handset once it is running the executable file specified in the master configuration file.

  • Page 72: Configuration Parameters

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide • CONTACTS_DIRECTORY • OVERRIDES_DIRECTORY • LICENSE_DIRECTORY • USER_PROFILES_DIRECTORY • CALL_LISTS_DIRECTORY For example: Configuration Parameters A number of sample template files are included with the UC Software 4.0.0 release. The following templates may assist you in creating your own configuration files: •...
  • Page 73 Configuration Files The important parameters for the SpectraLink 8400 Series Handsets include: • <apps/>—Define the list of applications that display when Applications is selected on the Home screen. • <bluetooth/>—Set the parameters that support the use of Bluetooth headsets. •...

  • Page 74: Apps

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide <apps/> The relevant configuration parameters are defined as follows: Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation apps.x.label String Null The descriptive text that appears in the Applications menu. x=1 to 12.
  • Page 75 Configuration Files The relevant configuration parameters are defined as follows: Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation device.pacfile.data String Null The PAC file (base64 encoded). device.pacfile.password String Null The password protecting the PAC file. device.sec.TLS.profile. Builtin, Null The supported values are: caCertList1 BuiltinAndPlatform1,...
  • Page 76 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation device.sec.TLS. String Null The custom certificate that depends on the customCaCert2 value of device.sec.TLS.profile.caCertLis device.sec.TLS.profile. Builtin, Null The supported values are: deviceCert1 BuiltinAndPlatform1, •...
  • Page 77 Permitted Values Default Interpretation device.wifi. 0 or 1 If set to 0, the SpectraLink handsets will ccxMandatory connect to access points (APs) that do not advertise Cisco Compatible Extensions (CCX v4) or higher. If set to 1, the handsets will not connect to APs that do not advertise CCX v4 or higher (CCX is mandatory).
  • Page 78 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation device.wifi.radio.band. 0 or 1 A flag to determine whether or not the 5 GHz band5GHz.subBand1 wireless sub-band 1 is enabled. .enable Note: The regulatory authorities (FCC North...
  • Page 79 For detailed guidance, see the Best Practices Guide for Deploying SpectraLink 8400 Series Wireless Telephones at http://support.polycom.com/support/spectrali nk8400 . device.wifi.securityMode None, The wireless security mode.
  • Page 80 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation device.wifi.wep.key1 String 0xFF The hexadecimal key where the length is determined by device.wifi.wep.keyLength device.wifi.wep.key2 String 0xFF The hexadecimal key where the length is determined by device.wifi.wep.keyLength...

  • Page 81: Exchange

    Permitted Values Default Interpretation feature.bluetooth. 0 or 1 The Bluetooth headset feature. enabled Note: This feature is only supported on SpectraLink 8400 Series Handsets. feature. 0 or 1 The calendaring feature. exchangeCalendar. enabled feature.messaging. 0 or 1 The instant messaging feature.

  • Page 82: Keypadlock

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide <keypadLock/> The relevant configuration parameters are defined as follows: Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation keypadLock.enabled 0 or 1 A flag to determine whether or not the keypad lock feature is enabled.

  • Page 83: Messaging

    Configuration Files <mb/> The relevant configuration parameters are defined as follows: Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation mb.main.idleTimeout 0 to 600, seconds Timeout for the interactive browser. If the interactive browser remains idle for a defined period of time, the phone should return to the idle browser.
  • Page 84 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide The relevant configuration parameters are defined as follows: Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.selected Normal, Silent, Normal The initial profile selected at power on and Meeting, Custom1 active during operation.
  • Page 85 Configuration Files Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.normal.alert. 0 or 1 A flag to determine whether or not the handset undocked.vibration should vibrate when the alert occurs. np.normal.alert. custom1 to instantM A pointer to the pattern in se.pat.misc instantMessaging.
  • Page 86 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.normal.alert. custom1 to misc1 A pointer to the pattern in se.pat.misc lowBattery.tonePattern custom10, For a definition of the parameter, see the <se/>...
  • Page 87 Configuration Files Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.normal.alert. custom1 to negative A pointer to the pattern in se.pat.misc negativeConfirm. custom10, Confirm For a definition of the parameter, see the <se/> tonePattern instantMessaging, latest Polycom UC Software Administrator’s localHoldNotificatio Guide.
  • Page 88 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.normal.alert. custom1 to misc4 A pointer to the pattern in se.pat.misc pttWait.tonePattern custom10, For a definition of the parameter, see the <se/>...
  • Page 89 Configuration Files Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.normal.ringing. off, continuous, A flag to determine whether or not the handset oai2.vibration shortPulse, should vibrate when the alert occurs. longPulse np.normal.ringing. -1000 to 1000 The attribute is set (on adjusting ring volume) toneVolume.handset when ringing termination is Handset and Normal profile is active.
  • Page 90 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.silent.alert. custom1 to silent A pointer to the pattern in se.pat.misc docked.tonePattern custom10, For a definition of the parameter, see the <se/>...
  • Page 91 Configuration Files Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.silent.alert. custom1 to silent A pointer to the pattern in se.pat.misc localHoldNotification. custom10, For a definition of the parameter, see the <se/> tonePattern instantMessaging, latest Polycom UC Software Administrator’s localHoldNotificatio Guide.
  • Page 92 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.silent.alert. custom1 to silent A pointer to the pattern in se.pat.misc veryLowBattery. custom10, For a definition of the parameter, see the <se/>...
  • Page 93 Configuration Files Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.silent.alert. custom1 to silent A pointer to the pattern in se.pat.misc positiveConfirm. custom10, For a definition of the parameter, see the <se/> tonePattern instantMessaging, latest Polycom UC Software Administrator’s localHoldNotificatio Guide.
  • Page 94 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.silent.alert. custom1 to silent A pointer to the pattern in se.pat.misc welcome.tonePattern custom10, For a definition of the parameter, see the <se/>...
  • Page 95 Configuration Files Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.silent.ringing. -1000 to 1000 The attribute is set (on adjusting ring volume) toneVolume.dock when phone is at the speakerphone dock and Silent profile is active. np.silent.ringing. -1000 to 1000 The attribute is set (on adjusting ring volume) toneVolume.
  • Page 96 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.meeting.alert. custom1 to negative A pointer to the pattern in se.pat.misc undocked.tonePattern custom10, Confirm For a definition of the parameter, see the <se/>...
  • Page 97 Configuration Files Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.meeting.alert. custom1 to misc1 A pointer to the pattern in se.pat.misc lossOfNetwork. custom10, For a definition of the parameter, see the <se/> tonePattern instantMessaging, latest Polycom UC Software Administrator’s localHoldNotificatio Guide.
  • Page 98 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.meeting.alert. custom1 to message A pointer to the pattern in se.pat.misc messageWaiting. custom10, Waiting For a definition of the parameter, see the <se/>...
  • Page 99 Configuration Files Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.meeting.alert. custom1 to misc3 A pointer to the pattern in se.pat.misc pttTransmit.tonePattern custom10, For a definition of the parameter, see the <se/> instantMessaging, latest Polycom UC Software Administrator’s localHoldNotificatio Guide.
  • Page 100 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.meeting.ringing.oai1. default, ringer1 to ringer1 A pointer to the pattern in se.pat.ringer tonePattern ringer24, 1 to 22 For a definition of the parameter, see the <se/>...
  • Page 101 Configuration Files Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.custom1.alert. custom1 to misc2 A pointer to the pattern in se.pat.misc barcodeBeep. custom10, For a definition of the parameter, see the <se/> tonePattern instantMessaging, latest Polycom UC Software Administrator’s localHoldNotificatio Guide.
  • Page 102 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.custom1.alert. custom1 to instantM A pointer to the pattern in se.pat.misc instantMessaging. custom10, essage For a definition of the parameter, see the <se/>...
  • Page 103 Configuration Files Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.custom1.alert. custom1 to misc1 A pointer to the pattern in se.pat.misc lowBattery.tonePattern custom10, For a definition of the parameter, see the <se/> instantMessaging, latest Polycom UC Software Administrator’s localHoldNotificatio Guide.
  • Page 104 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.custom1.alert. custom1 to negative A pointer to the pattern in se.pat.misc negativeConfirm. custom10, Confirm For a definition of the parameter, see the <se/>...
  • Page 105 Configuration Files Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.custom1.alert. custom1 to misc4 A pointer to the pattern in se.pat.misc pttWait.tonePattern custom10, For a definition of the parameter, see the <se/> instantMessaging, latest Polycom UC Software Administrator’s localHoldNotificatio Guide.

  • Page 106: Oai

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation np.custom1.ringing. off, continuous, continuo A flag to determine whether or not the handset oai2.vibration shortPulse, should vibrate when the alert occurs. longPulse np.custom1.ringing.

  • Page 107: Prov

    Configuration Files <prov/> The relevant configuration parameters are defined as follows: Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation prov.login. 0 to 46000 The time (in minutes) before a non-default user automaticLogout is automatically logged out of the handset. If set to 0, the user is not logged out.

  • Page 108: Ptt

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide <ptt/> The relevant configuration parameters are defined as follows: Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation ptt.address Multicast IP address 224.0.1.1 The multicast IP address to send audio to and receive audio from.

  • Page 109: Qbc

    Configuration Files Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation ptt.displayName String Null The strings displayed in the caller ID field of outgoing pages. If Null, the value from reg.1.displayName used. If the value is also Null, the handset’s MAC address is used.

  • Page 110: Reg

    For more information, see the wireless.cfg template. <reg/> SpectraLink 8400 Series Handsets support six registrations (x= 1 to 6 in the table shown below). The relevant configuration parameters are defined as follows: Parameter (bold = change causes...
  • Page 111 Microsoft Office Communications Server 2007 lcs2005, R2 (ocs2007r2), Microsoft Live Communications lync2010 Server 2005 (lcs2005), or Microsoft Lync 2010 (lync2010). Note: To use instant messaging on SpectraLink handsets, set this parameter to ocs2007r2. reg.x.server.y.transport DNSnaptr, DNSnapt The transport method the phone uses to TCPpreferred, communicate with the SIP server.

  • Page 112: Roaming_Buddies

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide <roaming_buddies/> This parameter is used in conjunction only with Microsoft Office Communications Server 2007 R2. The relevant configuration parameters are defined as follows: Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation roaming_buddies.reg...

  • Page 113: Voipprot

    If a special protocol is to be used by a specialInterop ocs2007r2, registration, this parameters must be set lcs2005, appropriately. lync2010 Note: To use instant messaging on SpectraLink handsets, set this parameter to ocs2007r2. For more information, see the sip-basic.cfg and sip-interop.cfg templates.

  • Page 114: Wifi

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide <wifi/> The relevant configuration parameters are defined as follows: Parameter (bold = change causes restart/reboot) Permitted Values Default Interpretation wifi.rtls.ekahua.address String 169.254. The IP address of the Ekahau Positioning 10.10 Engine. wifi.rtls.ekahau.enable...

  • Page 115: B Miscellaneous Administrative Tasks

    Miscellaneous Administrative Tasks This appendix provides information that may be required to administer the Polycom® SpectraLink® 8400 Series Wireless Handsets. This includes: • Setting Up an FTP Server • Using the Web Configuration Utility For other miscellaneous tasks, see the ‘Miscellaneous Administrative Tasks’...

  • Page 116: Using The Web Configuration Utility

    Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Select the Password checkbox and enter a password. For example, 1234. The phone will use this password to log in. Select Page >Shared folders to specify the server-side directory where the provisioning files will be located (and the log files uploaded).

  • Page 117: Configuration

    Modifying the SpectraLink 8400 Series Handsets Configuration • Exporting Configuration Files Modifying the SpectraLink 8400 Series Handsets Configuration You can change the SpectraLink 8400 Series Handsets configuration using the Web Configuration Utility. To configure the phone through the Web Configuration Utility: Get your phone’s IP address.
  • Page 118 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide Enter the phone’s IP address in the Web browser’s address bar (as shown next). A Web page similar to the one shown next displays.
  • Page 119 Miscellaneous Administrative Tasks Log in as an Admin. By default, the administrative password is 456. A Web page similar to the one shown below displays. Make the desired configuration changes to the handset’s configuration. For example, to change the handset’s displayed language to French, do the following: Select Preferences >...

  • Page 120: Exporting Configuration Files

    The language on the handset will change to French. Log out of the Web Configuration Utility. Exporting Configuration Files You can export the SpectraLink 8400 Series Handsets configuration files using the Web Configuration Utility. Passwords and security keys from the device settings are not exported. These parameters are listed at the top of the exported file, so they can be found quickly for editing.
  • Page 121 Miscellaneous Administrative Tasks To export the configuration files, do the following: Select Utilities > Import & Export Configuration. A Web page similar to the one shown below displays. Select the configuration source that you want to export. For example, if you want to export the device parameters, select Device Settings.
  • Page 122 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide...

  • Page 123: C Deployment Checklist

    This appendix provides a checklist of configuration parameters that you must set to provision the Polycom® SpectraLink® 8400 Series Wireless Handsets. Before you provision your SpectraLink 8400 Series Handsets, you must gather up the following information to enter at the Wireless Configuration Station (WCS): •...
  • Page 124 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide • DNS server name _______________________________________________________________ • DNS alternate server name _______________________________________________________________ • Wi-Fi security mode _______________________________________________________________ • Authentication method (if WEP is selected) _______________________________________________________________ • Default key (if WEP is selected) _______________________________________________________________ •...
  • Page 125 Deployment Checklist • CA profile (if WPA2- Enterprise and PEAPv0/ are selected) _______________________________________________________________ • CA certificate (if WPA2- Enterprise and PEAPv0 are selected) _______________________________________________________________ • In-band provisioning (if WPA2- Enterprise and EAP-FAST are selected) _______________________________________________________________ • PAC file password (if WPA2- Enterprise and EAP-FAST are selected) _______________________________________________________________ •...
  • Page 126 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide • 5 GHz sub-band 4 transmit power _______________________________________________________________ • 2.4 GHz band _______________________________________________________________ • 2.4 GHz band transmit power _______________________________________________________________ • Syslog server name _______________________________________________________________ • Syslog server transport _______________________________________________________________ • Syslog server facility _______________________________________________________________ •...
  • Page 127 Deployment Checklist Before you provision your SpectraLink 8400 Series Handsets, you must gather up the following information to enter at the provisioning server: • Location of the latest Polycom UC Software http://support.polycom.com/support/spectralink8400 • Provisioning server folder name _______________________________________________________________ • Provisioning server type __FTP__________________________________________________________ •...
  • Page 128 Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide...

  • Page 129: D Polycom Uc Software Menu System

    Polycom UC Software Menu System...
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  • Page 131 Polycom UC Software Menu System...
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