Before You Call; Using The Documentation - IBM BladeCenter JS12 7998 Installation And User Manual

Before you call

Try to solve the problem yourself before you call.
Make sure that you have taken these steps to try to solve the problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional
v Use the troubleshooting information in your system documentation, and use the
v Go to www.ibm.com/systems/support/ and click BladeCenter to check for
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with BladeCenter systems also describes the diagnostic tests that you can
perform.
Most BladeCenter systems, operating systems, and programs come with
documentation that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the
documentation for the software.

Using the documentation

Information about your IBM BladeCenter system and preinstalled software, if any,
or optional device is available in the documentation that comes with the product.
That documentation can include printed documents, online documents, readme
files, and help files.
See the troubleshooting information in your system documentation for instructions
for using the diagnostic programs. The troubleshooting information or the
diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the Web where you can get the
latest technical information and download device drivers and updates. To access
these pages, go to www.ibm.com/jct01004c/systems/support/supportsite.wss/
brandmain?brandind=5000020 and follow the instructions. Also, some documents
are available through the IBM Publications Center at www.elink.ibmlink.ibm.com/
publications/servlet/pbi.wss.
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JS12 Type 7998: Installation and User's Guide
devices are turned on.
diagnostic tools that come with your system.
Information about diagnostic tools is in the online information and the Problem
Determination and Service Guide on the IBM Documentation CD that comes with
your system.
information to help you solve the problem.