Troubleshooting; Repairs - Mr. Coffee BVMC-SC500 SERIES User Manual

T RO U B LE SHOOTI N G YOUR SING LE S ERVE BR EWE R
Beyond these recommended cleaning and maintenance procedures this Brewer is
not user serviceable, for service please refer to the Warranty section in this guide.
PROBL E M S O LU T I O N
Make sure the Power Button is pressed and is illuminated.
BREWER DOESN'T BREW
OR TURN ON
Plug Brewer into an independent outlet.
Check to be sure that it is plugged in securely.
Plug into a different outlet.
It will pulse for about 3-4 minutes while it is heating and then
BREW NOW BUTTON IS
brewing.
PULSING
BREWER WILL NOT If Brewer is cold/frozen, wait for at least two hours for it to reach
BREW WHEN USED FOR room temperature before powering on.
If brew button is pulsing but coffee is not brewing, please check
THE FIRST TIME
to make sure there is water in the reservoir and K-Cup
in place.
If the brew button is pulsing but coffee is not brewing, unit may be
clogged, follow descaling instructions. If the descaling cycle does
not help a cleaning pump can be obtained from our call center,
please call 1-800-672-6333.
It will take time for the water to heat up, brew time may take a few
BREWER WILL NOT
minutes. While the water is being heated the Brew LED will pulse.
BREW
The Exit Needle may be clogged (refer to page 14).
BREWING A PARTIAL
CUP
Clean K-Cup ® Pack Holder if necessary and rinse under faucet (refer
to page 14).
De-scale the Brewer (refer to page 16).
If you have repeated the de-scale procedure on your Brewer two
times and the Brewer is still not brewing, contact Customer Service.
UNIT IS MAKING Unit does make rumbling noises while the water is heated, this is
NOISES normal operation. Allow unit to finish brewing, do not open reservoir
lid during brew cycle.
18
BVMC-SC500 Series_16ESM1.indd 18-19
R EPA IR S
If your coffeemaker requires service, do not return it to the store where you
purchased it. All repairs and replacements must be made by Sunbeam or an
authorized Sunbeam Service Center. If you live in the U.S. or Canada, please call
us at the following toll-free telephone numbers to find the location of the nearest
authorized service center:
U.S. 1-800-MR COFFEE (1-800-672-6333)
Canada 1-800-667-8623
You may also visit our web site at www.mrcoffee.com for a list of service centers.
To assist us in serving you, please have the coffeemaker model number and date
of purchase available when you call. The model number is stamped on the bottom
metal plate of the coffeemaker.
We welcome your questions, comments or suggestions. In all your communications,
please include your complete name, address and telephone number and a
holder is
®
description of the problem.
Visit our web site at www.mrcoffee.com and discover the secret to brewing the
perfect cup of coffee. You will also find a rich blend of gourmet recipes, entertaining
tips and the latest information on MR. COFFEE products.
®
19
5/5/16 10:45