Chapter 13 Frequently-Asked Questions - Datavideo TVS-1000 Instruction Manual

Chapter 13
This section describes problems that you may encounter while using TVS-1000. If you have
questions, please refer to related sections and follow all the suggested solutions. If problem still
exists, please contact your distributor or the service center.
No. Problems
After virtual studio window is opened,
1.
unplugging and plugging the PC system
monitor output terminal will cause the
virtual studio APP to exit and the system
will return to the desktop.
What needs to be taken into
2.
consideration if we connect PTC-150 to
TVS-1000?
File cannot be renamed locally in TVS-
3.
1000.
The aspect ratio of some PNG files is
4.
incorrect after loaded in VIRTUALSET
maker.
HDMI output of the AUX card (green
5.
card) has no audio output.
What is the latest Software version
6.
number that supports automatic
firmware update for both TVS-1000 /
TVS-1000A?
How long does it take to open a virtual
7.
background file?
The image display on the monitor screen
8.
is distorted.
Frequently-Asked Questions
Solutions
Yes, please reboot the system to solve this
issue.
If the output of PTC-150 is set to 1080p, a
warning message will be issued and
displayed on TVS-1000 multiview. However,
this warning message will not be sent to the
program view and does not affect any
functions.
We allow changing file name only locally in
session. We do not change original file name
because file can be used in many projects
and then file will be missed. So if rename on
Hard Disk is required, it must be done as a
new feature.
Please load the picture as the logo layer to
solve this issue.
AUX card HDMI output does not support
audio out. This AUX card is for Preview Out
and not Program Out so there is no audio
output from AUX card.
From Version 1.1.3402 onwards, user does
not need to do firmware update as the
system will upgrade the firmware
automatically.
It takes approximately 5 seconds of wait
time to import the virtual background file.
The desired number of monitors required
must be connected to the TVS-1000 System
prior to starting the machine. The image
display on the monitor screen will be
distorted if the monitors are plugged in after
the machine is turned on. In addition,
plugging and unplugging the monitor while
the machine is running might lead to
operation termination, file system error,
machine crash and etc.
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