Having A Problem - Chamberlain ATS2113X 1/2 HP Installation Manual

Having a Problem?

1. The operator doesn't operate from either the Door
Control or the remote control:
• Does the operator have electric power? Plug a lamp into
the outlet. If it doesn't light, check the fuse box or the
circuit breaker. (Some outlets are controlled by a wall
switch.)
• Have you disabled all door locks? Review installation
instruction warnings on page 7.
• Is there a build-up of ice or snow under the door? The door
may be frozen to the ground. Remove any restriction.
• The door spring may be broken. Have it replaced.
• Repeated operation may have tripped the overload
protector in the motor. Wait 15 minutes and try again.
2. Operator operates from the remote, but not from the
Door Control:
• Is the door control lit? If not, reverse the wires. If the
operator runs, check for a faulty wire connection at the
door control, a short under the staples, or a broken wire.
• Are the wiring connections correct? Review Installation
Step 6, page 12.
3. The door operates from the Door Control, but not from the
remote control:
• Is the door push bar fl ashing? If your model has the Lock
feature, make sure it is off.
• Program the operator to match the remote control code.
(Refer to instructions on the motor unit panel.) Repeat with
all remotes.
4. The remote control has short range:
• Change the location of the remote control in your car.
• Check to be sure the antenna on the side or back panel of
motor unit extends fully downward.
• Some installations may have shorter range due to a metal
door, foil backed insulation, or metal siding.
5. Operator noise is disturbing in living quarters of home:
• If operational noise is a problem because of proximity of
the operator to the living quarters, the Vibration Isolator Kit
89LM can be installed. This kit was designed to minimize
vibration to the house and is easy to install.
6. The door opens and closes by itself:
• Be sure that all remote control push buttons are off.
• Remove the bell wire from the door control terminals
and operate from the remote only. If this solves the
problem, the door control is faulty (replace), or there is an
intermittent short on the wire between the door control and
the motor unit.
• Clear memory and re-program all remote controls.
7. The door doesn't open completely:
• Is something obstructing the door? Is it out of balance, or
are the springs broken? Remove the obstruction or repair
the door.
• If the door is in good working order but now doesn't open
all the way, increase the up force. See Adjustment Step 2.
• If the door opens at least 5 feet (1.5 m), the travel limits
may need to be increased. One turn equals 2" (5 cm) of
travel. See Adjustment Step 1.
Repeat the safety reverse test after the adjustment is complete.
8. The door stops but doesn't close completely:
• Review the travel limits adjustment procedures on page
21.
Repeat the safety reverse test after any adjustment of door
arm length, close force or down limit.
9. The door opens but won't close:
• If the operator lights blink, check the safety reversing
sensor. See Installation Step 10.
• If the operator lights don't blink and it is a new installation,
check the down force. See Adjustment Step 2.
Repeat the safety reverse test after the adjustment is complete.
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