The Scanner Does Not Turn On; Problems Starting Scanning; Cannot Start Epson Scan 2; Paper Feeding Problems - Epson DS-780N User Manual

User's Guide

The Scanner Does Not Turn On

❏ Make sure the AC adapter is securely connected to the scanner and an electrical outlet.
❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.

Problems Starting Scanning

Cannot Start Epson Scan 2

Make sure the scanner is connected to your computer properly.
❏ Check the following when using the scanner over a network.
❏ Make sure the network cable is securely connected.
❏ Make sure the scanner is selected correctly on the Scanner Settings screen.
❏ If the Scanner Settings screen is displayed when starting Epson Scan 2, and your scanner is not displayed in
the scanner list, the scanner has not been detected.
Click Enable Editing, and then click Add. Add your scanner on the Add Network Scanner screen.
❏ Check the following when using the scanner with a USB cable.
❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Use the USB cable that came with the scanner.
❏ Connect the scanner directly to the computer's USB port. The scanner may not work properly when
connected to the computer through one or more USB hubs.
❏ Make sure the scanner is turned on.
❏ Wait until the status light stops flashing indicating that the scanner is ready to scan.
❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.

Paper Feeding Problems

Multiple Originals Are Fed

If multiple originals are fed, open the scanner cover and remove the originals. Next, close the scanner cover.
If multiple originals are fed frequently, try the following.
❏ If you load unsupported originals, the scanner may feed multiple originals at a time.
❏ Clean the rollers inside the scanner.
❏ Reduce the number of originals being placed at a time.
❏ Select Slow on the control panel to slow down the scanning speed.
❏ Use Automatic Feeding Mode in Epson Scan 2, and scan originals one by one.
Solving Problems
115