Scanner Does Not Turn On Or Turns Off Unexpectedly; Scanner Button Does Not Work As Expected - Epson B11B236201 User Manual

Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Original Feeds Incorrectly in Scanner
Original Jams in Scanner
Scanning is Slow
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Scanner Does Not Turn On or Turns Off Unexpectedly

If the scanner does not turn on or if it turns off unexpectedly, try these solutions:
• Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.
• If the scanner turns off unexpectedly, you may need to adjust the Power Off Timer setting.
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Related tasks
Changing the Power Off and Sleep Timer Settings

Scanner Button Does Not Work as Expected

If the scanner button does not start the correct program or perform the correct action, try these solutions:
• Check the USB cable connection between the computer and scanner.
• Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If
necessary, uninstall and reinstall it.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• Check the status of the lights and make sure the scanner is ready to scan.
• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and
reinstall it.
• Document Capture Pro (Windows) and Document Capture (Mac) do not support using the button to
scan over a wireless connection. Connect the scanner using a USB cable or launch Epson Scan 2
before scanning from the button on your scanner.
Parent topic:
Related tasks
Assigning Start Button Settings or Scan Jobs
Solving Problems
Solving Scanning Problems
Solving Scanning Problems
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