Do you have a question about the Maxxus and is the answer not in the manual?
Questions and answers
Megan Wood
March 1, 2025
Why would a cool warning come on my hot tub? Is something wrong?
1 comments:
Mr. Anderson
March 1, 2025
A "COOL" warning on a Sundance Spas Maxxus hot tub is indicated by a white light. It suggests that the spa water temperature is significantly lower than the set temperature.
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Attention New Hot Tub Owner! Congratulations on the purchase of your new Sundance ® hot tub! The following is a list of automated functions performed by your hot tub. These functions are listed below in an attempt to suppress any operational concerns you may have during the first 24 hours of ownership! Also listed below are important maintenance recommendations you should observe on a regular basis to protect your new investment.
North American 60 Hz Power Options ........16 Hot Tub Fill Up Procedure ..........17 Hot Tub Features ............22 Maxxus™ Hot Tub Features ............22 Maxxus Massage/Waterfall Selector Diagram ......23 Maxxus Air Controls Diagram ............ 24 Aspen® Hot Tub Features ............25 Aspen Massage/Waterfall Selector Diagram ......
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12.12 System Information ..............65 13.0 Hot Tub Maintenance ............66 13.1 Cleaning/Replacing the Filter Cartridge ........66 13.2 Quick Release Door (Except Maxxus and Aspen Models) ..68 13.3 Draining And Refilling..............69 13.4 Cleaning The Hot Tub Interior ............ 70 13.5 Pillow Care .................
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Typical Hot Tub Wiring Diagrams A-B (North American 60 Hz Models Only) ......84 18.0 North American 60 Hz Electrical Wiring Diagram ..85 18.1 North American 60 Hz Maxxus/Aspen Electrical Wiring Diagram ................85 18.2 North American 60 Hz Altamar/Cameo/Capri/Marin/ Optima Electrical Wiring Diagram ..........86 18.3...
Section 4.0 titled, “Locating Your Sundance Hot Tub” (page 8) or as prescribed by your authorized Sundance Spas dealer. Sundance hot tubs constantly strives to offer the finest hot tubs...
880 SERIES Important Safety Instructions for all Spa Owners READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY! This spa was manufactured to meet the standards and specifications outlined in the “Virginia Graeme Baker Pool and Spa Safety Act” (VGB Safety Act). When installing and using this spa, basic safety precautions should always be followed, including: DANGER: RISK OF SEVERE INJURY OR DROWNING!
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880 SERIES • A grounding wire connector is provided on this unit to connect a minimum No. 8 AWG (8.4 mm²) solid copper conductor between this unit and any metal equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 5 feet (1.5m) of the unit.
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880 SERIES WARNING: RISK OF SEVERE INJURY OR DEATH! • Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy, if pregnant or possibly pregnant, consult your physician before using a spa. •...
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880 SERIES WARNING: In addition to maintenance of filters and water chemistry, proper ventilation is recommended to reduce the risk of contracting a waterborne illness (e.g. an infection, bacteria or virus) and/or respiratory ailments that could be present in the air or water. Consult a licensed architect or building contractor to determine your specific needs if installing your hot tub indoors.
880 SERIES Entrapment Risk The Consumer Products Safety Commission/USA has reported that users of pools and spas have become entrapped (stuck) to drain and/or suction fittings causing death, drowning, or serious injury (see diagram below). This spa was manufactured to meet the standards and specifica- tions outlined in the “Virginia Graeme Baker Pool and Spa Safety Act”...
A Warning Sign is provided in your warranty packet. Please install at a location near your spa, where it is visible to users of the spa. For additional or replacement Warning Signs please contact your local Sundance spas dealer and reference item number #6530-082. Page 7...
880 SERIES Important Additional CSA Safety Instructions (Canada Only) When using this electrical equipment, basic safety precautions should always be followed, including the following: 1. READ AND FOLLOW ALL INSTRUCTIONS. 2. A green colored terminal or a terminal marked G, Gr, Ground, Grounding or the symbol* is located inside the supply termi- nal box or compartment.
880 SERIES The spa must be installed in such a manner as to provide drainage away from it. Placing the spa in a depression without provisions for proper drainage could allow rain, overflow and other casual water to flood the equipment and create a wet condition in which it would sit in.
880 SERIES Indoor Location For indoor installations many factors need to be considered before installing a spa indoors: WARNING: In addition to maintenance of filters and water chemistry, proper ventilation is recommended to reduce the risk of contracting a waterborne illness (e.g. an infection, bac- teria or virus) and/or respiratory ailments that could be pres- ent in the air or water.
880 SERIES Location for the Optional SunSmart™ 2.0 System IMPORTANT! Choose an installation site with the front control panel side pointing towards your home’s Wi-Fi router. CAUTION: You must make sure that the spa control panel side has a clear unobstructed line-of-site of the home Wi-Fi router. This action ensures maximum signal strength between the spa and your home’s Wi-Fi router.
Nonetheless, this hot tub must be installed properly to ensure dependable usage. Please contact your local Sundance Spas dealer or local building department should you have any questions regarding your installation. Proper grounding is extremely important. Sundance hot tubs are equipped with a current collector system.
6. To gain access to the hot tub’s power terminal block, remove the screws securing the center cabinet panel (Maxxus™ and Aspen® models only) or the Quick Release buttons (except Maxxus and Aspen models) on the side of the hot tub under the controls. Then remove the control box door screws and door (Figure C, page 15).
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(Figure D). TIGHTEN SECURELY! All wires must be hooked up securely or damage could result. 10. Install control box door and reinstall the cabinet panel(s). Figure A (Maxxus/Aspen Equipment Area) ° Note: Equipment location (such as pumps, CLEARRAY® system, drain, heater etc.) varies by model.
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880 SERIES Figure B (Equipment Area for All Models Except Maxxus/Aspen) ° Note: Equipment location (such as pumps, CLEARRAY® system, drain, heater etc.) varies by model. 1. Control Box 9. Filter/Circulation Pump 2. Power Supply Entrance(s) 10. CLEARRAY® (Ultraviolet) 3. Jets Pump Purification System 4.
60A*** In the 40A configuration, the heater will not operate while any jets pump is running. Not recommended for the Maxxus and Aspen. In the 50A configuration, the heater will operate when one jets pump is running, but will not operate while two jets pumps are running. This is the factory default setting for 1-pump and 2-pump systems.
880 SERIES Hot Tub Fill Up Procedure For best results, read each step in its entirety before proceeding with that step. 1. Prepare The Hot Tub For Filling • Clear all debris from the hot tub. (Although the hot tub shell has been polished at the factory, you may want to treat it with a specially formulated hot tub cleaner.) Consult your dealer for additional information prior to filling hot tub.
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880 SERIES WARNING: RISK OF POISONING OR DEATH. Never leave chemicals opened and accessible to anyone. Use chemicals according to the vendors instructions. Always store chemicals in a safe and/or locked location. Keep away from and out of reach of children. 6.
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Capri ........230 Gal (871 L) ........ 6.0 oz Marin........315 Gal (1,192 L) ......8.0 oz Optima ........410 Gal (1,552 L) ......10.25 oz Maxxus .......570 Gal (2,158 L) ......14.25 oz *Use average fill volume for chemical maintenance 10. Leave hot tub cover open during this step to allow excessive chemical vapors to exit hot tub, protecting pillows and plastic knobs from chemical attack.
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Water that is too soft can be corrosive to metal components. 13. Consult your authorized Sundance Spas dealer for chemical recom- mendations, then add chemicals to hot tub water to achieve a con- stant sanitizer reading within the levels recommended on the inside cover of this manual.
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880 SERIES 15. Establish a sanitizer reading no less than 1.0 ppm free chlorine or 2.0 ppm bromine, then allow the hot tub to set undisturbed for 8 hours. Retest water after 8 hours to determine if sanitizer levels are stable.
880 SERIES Hot Tub Features Maxxus™ Hot Tub Features ° Main Control Panel requires periodic cleaning for opti- Handrails with LED Light (2 ea.) mum performance) Lights (2 ea.) 16. Waterfall Control Valve Pillows (4 ea.) 17. Waterfall Filtration Return Fluidix Nex Jets (8 ea.)
880 SERIES Maxxus Air Controls Diagram Air Control Operation Rotate Air Controls 1-8 to add air to designated jet groups. Turn the Blower on to add air to jets group 9. ° Spa operation subject to change without notice. Page 24...
880 SERIES Aspen® Hot Tub Features ° the filter lid. The suction fitting filter Main Control Panel requires periodic cleaning for opti- Handrails with LED Light (2 ea.) mum performance) Lights (2 ea.) 16. Waterfall Control Valve Pillows (4 ea.) 17.
880 SERIES Aspen Air Controls Diagram Air Control Operation Rotate Air Controls 1-8 to add air to designated jet groups. ° Spa operation subject to change without notice. Page 27...
880 SERIES Optima® Hot Tub Features ° Main Control Panel requires periodic cleaning for opti- Handrails with LED Light (2 ea.) mum performance) Light 16. Waterfall Control Valve Pillows (4 ea.) 17. Waterfall Filtration Return Fluidix Nex (4 ea.) 18. Fluidix ST Jets (16 ea.) Fluidix Intelli-Jets (5 ea.) 19.
880 SERIES Optima Air Controls Diagram Air Control Operation Rotate Air Controls 1-5 to add air to designated jet groups. ° Spa operation subject to change without notice. Page 30...
880 SERIES 9.10 Cameo® Hot Tub Features ° Control Panel requires periodic cleaning for opti- Handrails with LED Light (2 ea.) mum performance) Light 16. Waterfall Control Valve Pillows (3 ea.) 17. Waterfall Filtration Return Fluidix Nex Jets (6 ea.) 18.
880 SERIES 9.12 Cameo Air Controls Diagram Air Control Operation Rotate Air Controls 1-5 to add air to designated jet groups. Turn the Blower on to add air to jets group 6. ° Spa operation subject to change without notice. Page 33...
880 SERIES 9.13 Altamar® Hot Tub Features ° Main Control Panel requires periodic cleaning for opti- Handrail with LED Light mum performance) Light 16. Waterfall Control Valve Pillows (3 ea.) 17. Waterfall Filtration Return Fluidix Nex (4 ea.) 18. Fluidix ST Jets (12 ea.) Fluidix Intelli-Jets (6 ea.) 19.
880 SERIES 9.15 Altamar Air Controls Diagram Air Control Operation Rotate Air Controls 1-5 to add air to designated jet groups. Turn the Blower on to add air to jets group 6. ° Spa operation subject to change without notice. Page 36...
880 SERIES 9.18 Marin Air Controls Diagram Air Control Operation Rotate Air Controls 1-4 to add air to designated jet groups. Turn the Blower on to add air to jets group 5. ° Spa operation subject to change without notice. Page 39...
880 SERIES 9.19 Capri® Hot Tub Features ° Control Panel 16. Filter Lid (The filter cartridge and Integrated Handrail suction fitting/filter are located Gravity Drain under the filter lid. The suction Pillows (3 ea.) fitting requires periodic cleaning for optimum performance) Fluidix Nex Jets (2 ea.) Fluidix ST Jets (10 ea.) 17.
880 SERIES 9.21 Capri Air Controls Diagram Air Control Operation Rotate Air Controls 1-2 to add air to designated jet groups. Turn the Blower on to add air to jets group 3. ° Spa operation subject to change without notice. Page 42...
880 SERIES 10.0 SunTouch™ Control Panel Main Menu 10.1 SunTouch™ Welcome Screen When power is first applied the SunTouch™ control panel will display a welcome message and the current software revisions, Figures 10.1a. Then the spa will begin a blow out cycle, Seciton 12.5 page 58. Note: The start up menu will time out after approximately 3 seconds and then change to the registration display in Section 10.2.
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880 SERIES 4. Click Warranty Registration 5. Enter your serial number. 6. Click Next to continue to complete your registration. 7. Once registered you will be given a passcode that will need to be entered into the control panel. Keep a record of your serial number and passcode for any future reference.
880 SERIES 10.3 Home Menu The new SunTouch™ system makes operating your spa a breeze. The Home Menu, Figure 10.3a, provides access to spa functions and pro- gramming. You can navigate through the menus and sub-menus with ease. Simply touch the icons on the LCD display to begin operating your new Sundance spa.
880 SERIES = Error Indicator Icon: Displays when there is an error message that needs to be addressed. The icon will also appear at the Home Menu as a reminder, page 79. Tap to view the condition that requires attention. = Invert Button: Tap to invert the display image.
880 SERIES = Jets Pump 1 Button = Jets Pump 2 Button (If applicable) = Jets Pump 3 Button (If applicable) = Blower Button = Home Button: Tap to go back to the Home Menu. A. Jets Pumps 1. Tap the Jets 1 button to turn the pump on and off. 2.
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880 SERIES = Intensity Control Button: Press to activate and adjust the intensity of the lights. This will only work with the solid color option. The range is from 0 to 5. To turn off the lights, the intensity level must be decreased to 0. •...
880 SERIES 11.3 Music Menu Models equipped with the optional Audio System offer an enhanced spa experience. The BLUEWAVE® 2.0 Wireless Audio System works with most Bluetooth® wireless devices. An auxiliary device can be connected, via a 3.5 mm plug cable, located behind the front cabinet panel, if a Bluetooth device is not available.
880 SERIES = Rewind: Tap to move back through tracks. = Pause/Play: Tap to pause and play tracks. = Artist Track: Will display the artist and track information, Track Name if it is available. If the information is not available this part will be blank.
880 SERIES 11.5 Audio Settings Menu To enter the Audio Settings Menu, tap from the Music submenu, Figure 11.5a. The display will change to Figure 11.5b. The Audio Settings Menu offers an enhanced audio experience by providing a custom or preset listening settings.
880 SERIES 11.6 CLEARRAY on Demand The CLEARRAY on demand feature activates the water purification system for a period of 1-hour. Tap to turn the system on. During this time the circulation pump and the CLEARRAY unit are on. Note: When the CLEARRAY system is on due to a programmed or scheduled setting the feature cannot be turned off.
On the rim of your hot tub is a screw-off cap labeled “SunScents Fragrance Dispenser” (pages 22-40). It is designed to contain pack- ages of a specially made fragrance available from your Sundance Spas dealer. The fragrance is carried into the hot tub water by the air coming through the injector system when the air blower is on.
880 SERIES 12.0 Programming and Operation Instructions Your Sundance spa is equipped with setting menus that allow you to pro- gram and activate different components of the spa. With our SunTouch™ control panel, programming your spa has never been easier. In the sec- tions that follow, we will guide you through the process of programming the spa to fit your personal comfort.
880 SERIES 12.1 Programming the Heating Mode Your Sundance spa is equipped with 3 modes of heating, Figure 12.1a. An automatic mode called “Auto” where the spa’s temperature is maintained at all times. An energy saving heating cycle called “Economy.” A mode that will only activate the heater during the daytime called “Day”...
880 SERIES 12.2 Programming the Primary Filter To access the “Primary Filter” feature, tap from the Heat and Filter menu, Figure 12.2a, to enter the “Primary Filter” programming, Figure 12.2.b. Heat & Filter Primary Filter 8:00 Auto Economy Start Filter Figure 12.2b Figure 12.2a During a primary filtration, the circulation pump, CLEARRAY and ozone...
880 SERIES Summer Logic: In warm weather, the water temperature in the spa may exceed the set temperature. This condition may occur due to heat transference from the filter/circulation pump and jets pumps. If the water temperature is higher than 95°F (35°C) and rises two degrees above the set temperature, a “Summer Logic”...
880 SERIES 12.4 Cleanup Cycle The cleanup cycle occurs once per day at 12:00 pm (noon). This is not user programmable. Turning off the corresponding jets pump that is running can deactivate the feature. • One Pump System - Jets Pump 1 and the Circulation Pump turn on for 1 minute and then shut off.
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880 SERIES A. Programming the CLEARRAY® UV Bulb Timer The CLEARRAY UV bulb has a life expectancy of 1 year. A timer activates when power is applied and begins a countdown starting at 365 days. Once the timer expires, an error message will appear of the display, the UV bulb must be replaced and the timer needs to be reset.
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880 SERIES 3. Tap to confirm and save your changes. Water Refresh Reminder 4. When the timer expires, a message will Your spa needs to be drained appear on the control panel display, and refilled with fresh water. Figure 12.6f. The water must be drained Refer to your owner’s manual for draining procedure.
880 SERIES Note: Pressing will clear any current changes made. The days will revert to the previous programmed setting. This feature can be used to make corrections. 3. Tap to confirm and save your changes. Filter 2 Replacement 4. When the timer expires, a message will Reminder appear on the control panel display, Figure It’s time to replace your...
880 SERIES 12.8 Locking the Spa From the Settings Menu, tap to highlight the “Lock” menu tab. (Figure 12.8a) to enter the programming options, Lock Figure 12.8b. You can prevent users from changing certain features of the spa. When a lock feature is active, the lock icon will appear on the Main Menu.
880 SERIES C. Service Lock (Figure 12.8b): 1. Tap to lock the spa. When this feature is activated all the lock buttons are highlighted. 2. Tap (block) to select a number. Use to select a number from 0-9. Then move on to the next number until a four-digit code has been selected.
880 SERIES B. To set the date: Time and Date Each setting for month, day and year can be set independently. 12/10/2015 1. Tap to program the date, Figure 12.9d. Date 12/10/2015 2. Tap the month block to program. 3. Tap to make changes.
880 SERIES 12.12 System Information This menu will display the current information for the spa. From the Settings Menu, tap to highlight the “Information” Menu tab. Tap to enter the selection menu, Figures 12.12a and 12.12b. Information There are no selections that can be made. The menu simply provides information.
13.0 Hot Tub Maintenance Proper and regular maintenance of your hot tub will help it retain its beauty and performance. Your authorized Sundance Spas dealer can supply you with all the information, supplies, and accessory products you will need to accomplish this.
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880 SERIES All models include a suction cover filter (#6540-213) located directly under the MicroClean® Ultra filter cartridge assembly that prevents debris from entering the hot tub plumbing when jets pump 1 is running. This filter should be cleaned every 2 months.
Tighten filter nut so it just touches the filter face. DO NOT OVERTIGHTEN! 5. Turn power to spa back on. Replacement filter cartridges may be purchased from your Sundance Spas dealer. 13.2 Quick Release Door (Except Maxxus ° SENTRY and Aspen Models) SPA CONTROLLER The Quick Release Door provides easy access to the equipment bay and components without having to unscrew the panel.
880 SERIES 3. Slowly and gently tilt the panel forward to ° remove. This will expose the equipment bay for easy access to components like the CLEARRAY System and the Quick Drain Valve, Figure C. Place the panel in a safe Figure C location to prevent from damaging it.
(Figure B). Place the panel in a safe ° location to prevent from damaging it. Note: For the Maxxus and Aspen models the front panel must be unscrewed to be removed. 3. Locate the Quick Drain Valve. Unscrew drain valve cap (Figure C). Place the cap Figure B aside.
880 SERIES Place both hands on Press inward with Flex pillow lip inward Gently pull outward on pillow with thumbs as thumbs to curl pillow 2-3" to get a good pillow to release mounting shown. lip inward so you can grip on the ends.
6. Use only recommended cover lift systems. 7. Use only chemicals and cleaners recommended by Sundance Spas. 8. Remember to keep spa covered when not in use. Maintaining proper water levels assures efficient operation and efficient electrical usage.
10. Re-install cabinet side panels and cover hot tub so that no moisture can enter into it. Consult your Sundance Spas dealer if you have any questions regarding winter use or winterizing.
880 SERIES CAUTION: Never store hot tub chemicals inside the hot tub’s equip- ment bay. The equipment bay may reach elevated temperatures, this is where high voltage electronic devices are located. This area is not intended for storage of any kind. 14.1 pH Control pH is a measure of relative acidity or alkalinity of water and is measured...
880 SERIES 14.3 CLEARRAY® Water Purification System Your new hot tub has our water purification system factory installed that will begin disinfecting your water DANGER! TURN POWER OFF! DO NOT instantly. CLEARRAY Water Purification System is LOOK AT LIT BULB. SEVERE EYE DAMAGE OR BLINDNESS CAN OCCUR!
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880 SERIES UV bulb replacement and quartz tube maintenance: Note: Location of CLEARRAY System and connection may vary by model. 1. Turn the breaker to the spa OFF. DRAIN YOUR SPA. Note: If you are only replacing the UV bulb then the spa does not have to be drained.
Many other additives are available for your hot tub. Some are necessary to compensate for out-of-balance water, some aid in cosmetic water treatment and others simply alter the feel or smell of the water. Your Authorized Sundance Spas dealer can advise you on the use of these additives. Page 77...
880 SERIES 14.6 Handrail Maintenance The handrails in your Sundance hot tub are manufactured from a high quality 316 stainless steel alloy. Many people are familiar with the term “stainless steel” and are surprised to learn that it does indeed rust and corrode in the presence of chloride salts, free chlorine, or sulfide gasses.
880 SERIES 15.0 Troubleshooting - Display Messages There are a number of unique functions designed into your Sundance hot tub to protect it from damage and/or to aid in troubleshooting. The indicator light located on the front cabinet panel of the spa is an early detection system that will notify you when the spa needs immediate attention.
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880 SERIES 8. Frozen on Start-up: Flow switch is non-functional. Shorted flow switch on system start-up (system disabled) and freeze condition detected. Contact your authorized dealer or service organization. 9. Cool Warning: Spa water is more than 20°F/-6.67°C cooler than the temperature set point, the circulation pump and heater will automatically activate to provide freeze protection.
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880 SERIES 15. Panel Com Error: The topside controller is having trouble communicating to your spa. Contact your authorized dealer or service organization. 16. Stereo Com Error: The stereo is having trouble communicating to your spa. Contact your authorized dealer or service organization. 17.
2. If nothing appears on the screen: A. Check the household circuit breaker. B. Contact you Sundance Spas dealer or qualified service technician. Pump does not Depress JETS Button. operate and icon...
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3. If “heater on” indicator is lit but no temperature rise is experienced after a reasonable period of time, contact your Sundance Spas dealer or qualified service technician. Should checking the above steps fail to correct the problem, please call your authorized dealer so that he may arrange service.
880 SERIES 17.0 Typical Hot Tub Wiring Diagrams A-B (North American 60 Hz Models Only) 2-Pole Circuit Breaker with 2-Wire Grounded Load Connection (3 Wires to Hot Tub, 2-Hot (L1-L2), 1-Ground) 240 VAC Ground/Bonding Lug** White (N) Black (L1) 2-Pole GFCI Red (L2) Breaker...
OFF OFF OFF ON OFF OFF OFF OFF OFF OFF *50A is the factory default setting for 1- and 2-pump models **60A is the factory default setting for 3-pump models 880 Maxxus and Aspen Service Jumper Wiring Wire From 880 1- and 2-pump...
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Do you have a question about the Maxxus and is the answer not in the manual?
Questions and answers
Why would a cool warning come on my hot tub? Is something wrong?
A "COOL" warning on a Sundance Spas Maxxus hot tub is indicated by a white light. It suggests that the spa water temperature is significantly lower than the set temperature.
This answer is automatically generated