Guarantee And Warranty - CraftUnique CraftBot Desktop User Manual

GUARANTEE AND WARRANTY

We guarantee that you will receive our product tested, working, fully assembled
and ready to use. Every printer is covered under the Conditions of Carriage by Fe-
dEx, and can be read using this link...
http://www.fedex.com/hu_english/services/terms/
We will also personally insure every printer sent under a Declared Value Insurance,
also optioned by FedEx.
If, in the case there is a problem with the CraftBot outside of the FedEx terms, it is
not the result of neglect of the purchaser and the incident occurs and is reported
within 3 months (90 days) of the purchase date, conforms to all the rules of the war-
ranty hereby included and the customer provides the original proof of purchase/
serial number, then we will work out the problem on an individual basis as every
problem must be addressed this way. In the rare case of a specifically diagnosed
and proven DOA (dead on arrival) part (we want to see some video/photos and
want a detailed description of what is wrong), we will most likely send a replace-
ment part to you. In the case that a customer has already been through all these
previous options stated and is still not satisfied with the results, they must then pay
themselves to have the printer sent back. Once a return is received (for example a
returned printer), CraftUnique will then send back a new unit. CraftUnique will pay
to send out the printer and parts to correct a problem, but will not be responsible
for return costs. Proper packaging is required in the rare case of a returned prod-
uct or part, and the product itself must arrive back in the condition in which it was
originally received.
We are not in any way responsible for any consequential losses or downtime what-
so-ever caused by a problem in the performance of our products. We are not re-
sponsible for additional customs fees and tariffs. We are not responsible for de-
livery delays or the inability to deliver from the carrier. We are not responsible
for damages resulting from improper handling during delivery. The warranty also
does not cover any damages brought about because of an accident. And all of
our products are not covered by warranty once they have been removed from the
original country of purchase.
47 Guarantee and warranty