Troubleshooting - TomTom Touch Cardio User Manual

2. Using the USB cable you received with your TomTom Touch, connect the module to your
computer.
Sports Connect opens automatically when your TomTom Touch is connected to your com-
puter.
Sports Connect automatically syncs your activity data settings with your TomTom Touch.

Troubleshooting

You can upload or "sync" your activity data from your TomTom Touch to the Sports mobile app
using your smartphone. Alternatively you can sync by connecting your TomTom Touch to your
computer.
Occasionally syncing may not work so here are some steps to try if this happens:
iOS device
Make sure that you are using the latest version of the TomTom Touch software. If a newer

version is available you can download it using the Sports Connect desktop app.
Make sure that you are using the latest version of the mobile app. If a newer version is

available it is listed in the App Store.
Forget the paired fitness tracker on your iOS device and then try to pair with it again:

1. Go to the iOS Bluetooth settings screen on your iOS device, click on the (i) icon behind the
fitness tracker name and select Forget this Device. Try to pair your fitness tracker again by
following the pairing instructions above. If it's still not working, continue with the trouble-
shooting steps below.
2. Restart your iOS device.
3. Un-install and re-install the Sports mobile app from the App Store.
4. Switch off Bluetooth and switch it back on.
5. Restart your fitness tracker by connecting to a power source.
Your iOS Device and fitness tracker are now fully disconnected and reset.
6. Start the Sports mobile app on your iOS device.
7. Continue pairing as described in the pairing instructions from step 5 here
iOS device.
Android device
1. In the Bluetooth Settings menu of your Android device, un-pair or forget your fitness tracker.
Try to pair your fitness tracker again by following the pairing instructions above. If it's still not
working, continue with the troubleshooting steps below.
19
Pairing with an