Troubleshooting - Premium Leisure Sterling Leisure Owner's Manual

If a problem arises, you can check this list for a quick solution. If this does not
resolve your problem, please call our customer care center, at 727.573.9611.
Additional information is also available at www.PremiumLeisure.com. You will
need your serial number to access this site.
Important – Most problems can be quickly resolved by resetting the
GFCI breaker. Try this first before proceeding.
XP1 and XP2 Troubleshooting
PROBLEM
Breaker trips
Foamy Water
Leak
Light doesn't
work
Low/no jet
pressure
Moved my hot
tub and now it
T r o u b l e s h o o t i n g
CAUSE
Wiring error
Wrong GFCI
Dirty filters
Soaps, skin
oils, or
undissolved
sanitizer
particles
Loose
connection
Drain open
LED burnt out
Loose wire
Loose plug
Air lock
Dirty filter
Closed jets
Closed valves
ACV open
Low water
Wiring error at
GFCI
For HELP, call 727.573.9611
Spa Neutral wire not connected to GFCI
(connected to Neutral bus)
GFCI breaker is wrong size. For XP1 and
XP2 ensure you use the included Siemens
GFCI breaker.
Thoroughly clean filters. If problem persists,
oils may have accumulated in the hot tub.
Flush and rinse plumbing. Drain and
thoroughly clean shell (see pages 60).
Close the air control valves and allow
filtration cycle to run
Add defoamer
Drain and clean hot tub
Clean or change filters
Rinse all bathing suits before bathing
Check and hand-tighten unions at heater &
pumps, or clamps on jets
Close drain valve or replace cap
Replace LED light
Check wiring harness to LED
Reseat L1 plug on hot tub pack
Bleed air from the system (page 47)
Check and clean or replace filter
Open all jets by turning CCW
Open all T-handle shutoff valves on heater
and pumps
Close air control valves
Fill hot tub 1" above all jets
Check Neutral wiring of GFCI (see diagrams
on pages 10-21)
Page 49
SOLUTION