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Premium Leisure Sterling Leisure Owner's Manual

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Introduction ............................................................................................ 2
Important Safety Information .................................................................. 3
Site Selection, Installation and Wiring .................................................... 7
Startup.................................................................................................. 22
Water Balancing ................................................................................... 28
Topside Controls and Operation .......................................................... 29
Variable Speed (VST) Operating Instructions ...................................... 37
Stereo System...................................................................................... 45
Cover.................................................................................................... 46
Frequently Asked Questions ................................................................ 47
Troubleshooting ................................................................................... 49
Maintenance and Care ......................................................................... 58
Specifications ....................................................................................... 62
Certificate of Verification ...................................................................... 76
Important: Premium Leisure is dedicated to offering you the best in customer
satisfaction and service. Be sure to read, complete, sign, and send in the
limited warranty card within 30 days of purchase to ensure you understand
what you are entitled to in terms of service. If you have any questions, you can
call our customer care center at 727.573.9611.
Copyright © 2010, Premium Leisure LLC. All rights reserved. No portion of this manual may be reproduced in any manner
without express written permission of Premium Leisure LLC. Sterling Leisure
trademarks of Premium Leisure LLC. All other brands, product names, company names, trade names, trademarks, and
service marks used are the property of their respective owners. Premium Leisure LLC may make product modifications
and enhancements. Specifications may change without notice. International products may be configured differently to
meet local electrical requirements. Dimensions are approximate. Patents pending.
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Printed in the U.S.A.
Version 1.3
For HELP, call 727.573.9611
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Revised 01/10
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Part # 7876
™
Hot Tubs and Thermazone
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  • Page 1: Table Of Contents

    Printed in the U.S.A. Version 1.3 Revised 01/10 Part # 7876 Copyright © 2010, Premium Leisure LLC. All rights reserved. No portion of this manual may be reproduced in any manner ™ ™ without express written permission of Premium Leisure LLC. Sterling Leisure Hot Tubs and Thermazone trademarks of Premium Leisure LLC.

  • Page 2: Introduction

    I n t r o d u c t i o n ™ Your choice of a Sterling Leisure brand hot tub from Premium Leisure LLC indicates that you are devoted to excellence. The management and staff appreciate your patronage and takes pride in the tradition of quality hot tubs that our company represents.

  • Page 3: Important Safety Information

    I m p o r t a n t S a f e t y I n f o r m a t i o n IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS Your physiological response to hot water depends on subjective factors such as age, health, pregnant women, temperature sensitivities, chemical sensitivities, and medical history.
  • Page 4 Warnings TO REDUCE THE RISK OF INJURY:  The water in a spa should never exceed 40˚C (104˚F). Water temperatures between 38˚C (100˚F) and 40˚C (104˚F) are considered safe for a healthy adult. Lower water temperatures are recommended for young children and when spa use exceeds 10 minutes.

  • Page 5: Save These Instructions

    Warning Sign Warning Sign Must Be Posted – The red WARNING sign like the one shown is packed with your new hot tub. This sign must be posted in a prominent place in close proximity to the hot tub installation site immediately upon completion of hot tub installation.
  • Page 6 Basic Safety Guidelines Your hot tub is meant to be enjoyable, healthful, and relaxing. Below are some basic safety guidelines to follow every time you use your tub.  Always check the temperature of your hot tub before entering. High water temperatures can be hazardous to your health.

  • Page 7: Site Selection, Installation And Wiring

    S i t e S e l e c t i o n a n d I n s t a l l a t i o n Proper planning is an important consideration when installing your new tub. Site selection is a critical step and requires serious thought. Planning ahead makes the installation process easier.
  • Page 8 The following dimensions can be used to determine the proper location of submerged conduits in concrete slab installations. All dimensions are made from the outside of the hot tub’s frame with the access panels removed. The topside control panel is shown at bottom of diagram for reference. Figure 2 –...
  • Page 9 Electrical Specifications Important – Qualified and licensed electricians must perform all electrical hookups. The following specifications must be followed in order to ensure proper performance and safety. WARNING: Starting an incorrectly wired hot tub could cause severe damage to the mechanical equipment or even bodily harm. Have your licensed electrician verify GFCI (or RCD) wiring with the diagrams on pages 10-16 prior to starting the hot tub or call the technical support line at 727.573.9611.
  • Page 10 WARNING: Disconnect electrical power before servicing. Before obtaining access to terminals, all supply circuits must be disconnected. WARNING: Test the GFCI (or RCD) before each use. Our hot tubs are certified by Intertek Testing, SNAa Ltd. Ontario, Canada to CSA-C22.2 No. 218.1-M89 and ANSI/UL 1563 standards.
  • Page 11 Figure 4 – Electrical Service for XP1 and XP2 models Single-phase 240V Domestic version Use ONLY a Siemens 60A 240V three-wire plus ground GFCI (PL part number 5547) with your XP1 or XP2 for proper operation. See wire size chart on page 9. Page 11 For HELP, call 727.573.9611...
  • Page 12 Figure 5 – Electrical Service for Passion, Essence, Desire, Pure, and Pristine models See wire size chart on page 9. Page 12 For HELP, call 727.573.9611...
  • Page 13 Figure 6 – Electrical Service (Single Service, 1x32A) for Passion, Essence, Desire, Pure, and Pristine models All wiring is 3x4 mm , solid copper See wire size chart on page 9. Note: DIP switch A2 MUST BE OFF. Page 13 For HELP, call 727.573.9611...
  • Page 14 Figure 7 – Electrical Service (Dual Service, 2x16A) for Passion, Essence, Desire, Pure, and Pristine models All wiring is 5x1.5 mm , solid copper See wire size chart on page 9. Note: DIP switch A2 MUST BE ON. Page 14 For HELP, call 727.573.9611...
  • Page 15 Figure 8 – Electrical Service (Three Phase, 3x16A) for Passion, Essence, Desire, Pure, and Pristine models All wiring is 5x1.5 mm , solid copper See wire size chart on page 9. Note: DIP switch A2 MUST BE ON. Page 15 For HELP, call 727.573.9611...
  • Page 16 Figure 9 – Electrical Service (Single Service, 1x32A) for XP1 and XP2 Important: Match the Breaker setting (Br) of the spa pack to the electrical phase wiring as described on page 52. Page 16 For HELP, call 727.573.9611...
  • Page 17 Figure 10 – Electrical Service (Dual Service, 2x16A) for XP1 and XP2 Important: Match the Breaker setting (Br) of the spa pack to the electrical phase wiring as described on page 52. Page 17 For HELP, call 727.573.9611...
  • Page 18 Figure 11 – European Electrical Service (Three Phase, 3x16A) for XP1 and XP2 Important: Match the Breaker setting (Br) of the spa pack to the electrical phase wiring as described on page 52. Page 18 For HELP, call 727.573.9611...
  • Page 19 Figure 12 –Board Diagram for Passion, Essence, Desire, Pure, and Pristine models Single-phase 240V Domestic version with HS2000 Control Pack. Page 19 For HELP, call 727.573.9611...
  • Page 20 switch positions on P 21 Figure 13 – Wiring Diagram for Passion, Essence, Desire, Pure, and Pristine models with HSEX2000 Control Pack See wire size chart on page 9. Page 20 For HELP, call 727.573.9611...
  • Page 21 Figure 14 –Board Diagram for Passion, Essence, Desire, Pure, and Pristine models Single-phase 240V Domestic version with HSEX2000 Control Pack. Page 21 For HELP, call 727.573.9611...

  • Page 22: Startup

    S t a r t u p Important – Read these step-by-step startup procedures before starting your hot tub. Failure to follow any of these steps listed may result in damage to the equipment and may void your warranty. Note: If you are unsure of any of the above startup procedures, please call our customer care center at 727.573.9611.
  • Page 23 Before Adding Water Before adding water, go through these simple steps now to prevent common issues when setting up your hot tub for the first time. Verify that the following have all been rechecked. Turn off all power to the hot tub at the main breaker panel.
  • Page 24 Filling Your Hot Tub Now it's time to fill your hot tub with water. Do not turn on the electricity yet until the hot tub is completely filled. To properly fill your tub: Make sure that the filters (in the filtration canister) are gently screwed into place.
  • Page 25 Turn on the breaker and test the operation of the Ground-Fault Circuit Interrupter (GFCI) breaker by pushing the small button. This should automatically trip the hot tub's circuit breaker. DANGER: If this breaker does not trip, immediately call your electrician. Do not use your hot tub! Only if pushing this button successfully trips this circuit breaker should you reset this breaker and proceed to the next step.
  • Page 26 mixture and clockwise to turn it off. Note: To minimize heat loss, close the air control valve when your hot tub is not in use. Continue pressing until Pump 1 slows. Note: When programmed for continuous (12x2) filtration and when temperature limits allow, Pump 1 and the ozone generator run continuously to help keep your water clean.
  • Page 27 Operational Checks, Passion, Essence, Desire, Pure, Pristine Caution: Do not turn on any pump until your hot tub is properly filled with water. Running any pump without water in your hot tub can cause IMMEDIATE damage, which is not covered under warranty! By now you have rechecked your hot tub’s mechanical connections and filled it with water to about 1”...

  • Page 28: Water Balancing

    Press the LIGHT button to turn on all lights. Verify that the LED light system is on. Press the LIGHT button multiple times to cycle through the many available colo r patterns. Press the LIGHT button again to turn off the LED light system.

  • Page 29: Topside Controls And Operation

    Figure 20 - Recommended Ranges for Balanced Water T o p s i d e C o n t r o l s & O p e r a t i o n Note: For Passion, Essence, Desire, Pure, and Pristine models, see page 41. XP1 and XP2 (IN.K600) The topside control panel uses a paged-style menu system to operate and program your hot tub.
  • Page 30 Spa Mode Spa Mode allows you to operate the basic devices of your hot tub plus access Economy feature. To access Spa Mode, first press to access the mode selection menu and then select the Spa Mode with . Press next to the feature or device you wish to operate on that page.
  • Page 31 Options Mode In Options mode, the system shows you which option you wish to program r o alter (Spa, Keypad, or Clock). The Info option allows you to review various information about your hot tub. To access Options mode, first press access the mode selection menu and then select the Options mode with The following submenus are accessible from the Options mode choices (Spa, Keypad, Clock, and Info).
  • Page 32 Hot Tub Submenus This submenu allows you to personalize operating settings f your hot tub – such as the total filtration cycle, econ times, and a maintenance reminder – and to display any warning messages. When your hot tub is in a filter cycle, the icon appears on the topside control panel.
  • Page 33 Figure 25 – Economy Screens Econo my mode allows you to automatically set back your hot tub’s water tempe rature by 10ºF every d ay for a certain period of time to help you lower operating costs. Remember to select Economy Mode times that differ from your normal bathing times.
  • Page 34 Figure27 – Sound Screens These settings control how the audible beep functions. You can assign a beep to each keypad press and an audible alarm for warnings. Keypad Press +/- to turn the keypad audible beep on/off. Press to go to the next screen.
  • Page 35 e: To unlock the full keypad, select and hold Light menu for 5 seconds. Clock Submenu This submenu allows you to set the time of the clock. Press +/- to set the hours. Press > to access minutes. Press +/- to set the minutes. Press to save the settings.
  • Page 36 Smart Winter Mode If the system (sensor located i nside controller) detects ambient conditions below 42ºF, it auto matically enters the Smart Winter Mode for period of 24 hours. In this mode, the pumps runs for one minute, several times per day to prev ent water from freezing in the pipes.

  • Page 37: Variable Speed (Vst) Operating Instructions

    V S T O p e r a t i n g I n s t r u c t i o n s Using the Variable Speed Technology (VST) Seat Controls Note: There are 2 VST seats in the XP1 and 1 VST seat in the XP2 only. Page 37 For HELP, call 727.573.9611...
  • Page 38 Intensity Note: The jet pressure intensity levels are defined in increments of 10 percent as follows: INTENSITY READOUT JET PRESSURE % 10 percent 20 percent 30 percent 40 percent 50 percent 60 percent 70 percent 80 percent 90 percent 100 percent Page 38 For HELP, call 727.573.9611...
  • Page 39 Page 39 For HELP, call 727.573.9611...
  • Page 40 Page 40 For HELP, call 727.573.9611...
  • Page 41 Passion, Essence, Desire, Pure, Pristine (ML700) Figure 30 – ML700 Topside Control Panel Control Panel Legend Heat icon: Indicates different stages of heating Jets icon: Spins fast on high speed; spins slow on low speed Light icon: Light is on/off F1, F2 indicators: Filter cycle 1 or 2 will be illuminated PL, TL indicators: Locking Panel or Set Temperature will be illuminated Temperature Up/Down Buttons...
  • Page 42 water surface. In addition, the programmable filtration cycle (start/end) times of each cycle will designate the start and end time where the heater is allowed to operate in economy and sleep modes. Sleep mode heats the spa water to within 20F (11C) of the set temperature only during filter cycles.
  • Page 43 Inverting the Information Display Area Readout Press “Warm Arrow Up” or “Cool Arrow Down” button, followed by the “Aux” button to change the numbers in the display to read upside down. Circulation Pump Operation Your system is equipped with a circulation pump. The circulation pump provides 24-hour continuous water circulation and filtration.
  • Page 44 Ozonator System Your spa is equipped with an ozone purification system. You will find that your spa water stays fresh and clear with significantly less chemical sanitizer usage. You will be able to go longer between complete spa draining. The ozone generator operates in conjunction with the circulation pump.

  • Page 45: Stereo System

    S t e r e o S y s t e m Figure 31 – Stereo Callouts The built-in AM/FM/Weather Band stereo CD system (if equipped) plays CDs and MP3s. Playing a CD Press the POWER button on the stereo Press the OPEN button on the top of the stereo Insert a CD Press the CD button on the remote control...

  • Page 46: Cover

    C o v e r Place the insulated cover on your hot tub. Keeping the cover in place anytime the hot tub is not in use reduces the heating time and minimizes operating costs. The time required for initial heat-up varies depending on the starting water temperature, ambient temperature, and the capacity of your hot tub.

  • Page 47: Frequently Asked Questions

    F r e q u e n t l y A s k e d Q u e s t i o n s Who do I call for warranty information or service? Call our customer care center between 8 a.m. and 5 p.m. EST Monday through Friday at 727.573.9611.
  • Page 48 What happens when my warranty expires? Premium Leisure will continue to provide service for your hot tub after your warranty has expired via our customer care center at 727.573.9611. Where can I get more Chemicals or other accessories? Visit www.hottubparts.com or call 877.530.PARTS.

  • Page 49: Troubleshooting

    T r o u b l e s h o o t i n g If a problem arises, you can check this list for a quick solution. If this does not resolve your problem, please call our customer care center, at 727.573.9611. Additional information is also available at www.PremiumLeisure.com.
  • Page 50 PROBLEM CAUSE SOLUTION doesn’t work No power to Reset circuit breakers on GFCI panel and hot tub main circuit breaker panel Nothing Breaker has Check and reset breaker. If problem works tripped persists, check for loose electrical connections. Check for Neutral wiring error at GFCI.
  • Page 51 CODE DESCRIPTION CORRECTIVE ACTION  Reseat both red heater plugs Rh Er Heater  Change heater malfunction  Add cold water to hot tub (see Filling Your Hot Rh HL Water high limit temp. Tub on page 24)  Turn on Pump 1 to circulate water exceeded ...
  • Page 52 Page 52 For HELP, call 727.573.9611...
  • Page 53 Low-level Settings: XP1 and XP2 The spa pack – located inside the hot tub below the topside control panel – has a service panel used to set low-level programming options. During troubleshooting, you may need to check or reset these settings. Resetting the Spa Pack To reset the spa pack, press the Select button twice.
  • Page 54 Passion/Essence/Desire/Pure/Pristine Troubleshooting PROBLEM CAUSE SOLUTION Breaker trips Wiring error Load Neutral wire not connected to GFCI (connected to Neutral bus) Wrong GFCI GFCI breaker is wrong size Ozonator (or Remove tube from ozonator (or blower) and blower) wet allow 2 days to dry out Foamy water Soaps, skin Close the air control valves and allow...
  • Page 55 PROBLEM CAUSE SOLUTION Water will not Thermostat is Check and reset to desired temperature heat set too low Air open Close air control valve Dirty filter Check and clean filter Blown fuse Check and replace fuse Slide valve Check and open all valves closed Cover off Put the cover back on...
  • Page 56 MESSAGE MEANING ACTION REQUIRED Sensors are out of balance. If this alternates with the temperature, it may be temporary. If the display shows only this message (periodically blinking), the hot tub is shut down .If the problem persists, contact service. A substantial difference Check water level in hot tub and between sensors was...
  • Page 57 MESSAGE MEANING ACTION REQUIRED Hot tub is in standby mode Press any button except Jets 1 to leave Standby mode. pH is low Add pH increaser (pH up) pH is high Add pH decreaser (pH down) Sanitizer is low Add sanitizer Sanitizer is high Remove hot tub cover and allow sanitizer to evaporate...

  • Page 58: Maintenance And Care

    M a i n t e n a n c e a n d C a r e Important – The warranty on your hot tub and equipment depends on proper sanitation (see page 60). In addition, the following maintenance procedures must be followed periodically.
  • Page 59 Draining and Refilling Figure 37 - Drain Operation Turn off the GFCI breaker. Remove hot tub cover and allow water to cool down. Select a safe, suitable drainage area capable of safely assimilating 300 plus gallons of water that may contain unsanitary contaminants and chemical residue that could cause harm to plants or grass.
  • Page 60 Shutdown / Winterizing Your Sterling Leisure hot tub is designed to operate year round. If you plan to leave your hot tub unused for long periods of time in severely cold weather, you should winterize your hot tub to avoid accidental freezing due to a power or equipment failure.
  • Page 61 Water Management Our chemical water purification system is a perfect match for your hot tub. Depending on usage, the water in your hot tub should be changed every 1-3 months. Upon each change of water it is a good practice to wipe down the hot tub.

  • Page 62: Specifications

    S p e c i f i c a t i o n s Specifications* Dimensions 92”L x 92”W x 36”D Seats 7 (2 VST) Water Jets Air Jets Capacity 350 USG /1325 L Dry Weight 1000 Lbs/454 Kg Filled Weight 3916 Lbs/1776 Kg Electrical 240VAC 48A 60Hz...
  • Page 63 XP1 Callouts XP1 Parts Description Description 7136 2 speed Motor 5952 Prospec Power Supply 230V, 60Hz, 12/4.4A 515193 4’ cord 310114SD Wet end 310-1740 6148 Gecko Stereo Receiver 515170 8Ft 2-speed cord 6153 Tuner Antenna 5131089 Variable Speed Motor 515153 Electrical Junction Box 230V, 60Hz, 8A 515152...
  • Page 64 Specifications* Dimensions 82”L x 82”W x 36”D Seats 5 (1 VST) Water Jets Air Jets Capacity 235 USG /890 L Dry Weight 780 Lbs/355 Kg Filled Weight 2740 Lbs/1245 Kg Electrical 240VAC 48A 60Hz GFCI * Specifications are subject to change without notice. Page 64 For HELP, call 727.573.9611...
  • Page 65 XP2 Callouts XP2 Parts Description Description 7136 2 speed Motor 1261 Equipment Pack 230V, 60Hz, 12/4.4A 515121 Heater 310114SD Wet end 310-1740 5050, 515193, Ozonator w/ Cord 515170 8Ft 2-speed cord 7395 injector 5131089 Variable Speed Motor 5952 Prospec Power Supply 230V, 60Hz, 8A 515193 4’...
  • Page 66 Passion (Model 2009) Specifications* Dimensions 93”L x 93”W x 38”D Seats Water Jets Air Jets Capacity 420 USG /1590 L Dry Weight 1090 Lbs/495 Kg Filled Weight 4000 Lbs/1814 Kg Electrical 240VAC 48A 60Hz GFCI  Specifications are subject to change without notice. Page 66 For HELP, call 727.573.9611...
  • Page 67 Passion Callouts Passion Parts Page 67 For HELP, call 727.573.9611...
  • Page 68 Essence (Model 2008) Specifications* Dimensions 91”L x 91”W x 37”D Seats Water Jets Air Jets Capacity 380 USG /1438 L Dry Weight 1010 Lbs/458 Kg Filled Weight 4178 Lbs/1895 Kg Electrical 240VAC 48A 60Hz GFCI * Specifications are subject to change without notice. Page 68 For HELP, call 727.573.9611...
  • Page 69 Essence Callouts Essence Parts Page 69 For HELP, call 727.573.9611...
  • Page 70 Desire (Model 2012) Specifications* Dimensions 91”L x 91”W x 37”D Seats Water Jets Air Jets Capacity 380 USG /1438 L Dry Weight 1010 Lbs/458 Kg Filled Weight 4178 Lbs/1895 Kg Electrical 240VAC 48A 60Hz GFCI * Specifications are subject to change without notice. Page 70 For HELP, call 727.573.9611...
  • Page 71 Desire Callouts Desire Parts Page 71 For HELP, call 727.573.9611...
  • Page 72 Pure (Model 2026) Specifications* Dimensions 90 ½”L x 82 ½”W x 35 ½”D Seats 5 (1 Lounge) Water Jets Air Jets Capacity 350 USG /1325 L Dry Weight 900 Lbs/408 Kg Filled Weight 3818 Lbs/1732 Kg Electrical 240VAC 48A 60Hz GFCI * Specifications are subject to change without notice.
  • Page 73 Pure Callouts Pure Parts Page 73 For HELP, call 727.573.9611...
  • Page 74 Pristine (Model 2011) Specifications* Dimensions 87”L x 87”W x 37”D Seats Water Jets Air Jets Capacity 325 USG /1230 L Dry Weight 900 Lbs/408 Kg Filled Weight 3610 Lbs/1637 Kg Electrical 240VAC 48A 60Hz GFCI * Specifications are subject to change without notice. Page 74 For HELP, call 727.573.9611...
  • Page 75 Pristine Callouts Pristine Parts Page 75 For HELP, call 727.573.9611...

  • Page 76: Certificate Of Verification

    C e r t i f i c a t e o f V e r i f i c a t i o n Your new hot tub is engineered from concept to completion with its reliability and your long-term satisfaction in mind. Your new hot tub is constructed to our strictest quality standards.

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