Troubleshooting Guide - Whirlpool WED9500E SERIES Service Manual

DIAGNOSTICS & TROUBLESHOOTING

Troubleshooting Guide

NOTE: Always check for error codes first (page 2-8 and 2-9)
Problem Possible Cause
Won't Power Up No power to dryer.
• No operation
• No keypad Control Lock feature is enabled.
response
Connection problem between AC
• No LEDs or display
plug and dryer.
Connection problem between ACU
and UI.
Power supplies not present at
machine electronics.
User Interface problem.
Will Not Start Cycle Door not fully closed or striking the
door latch.
(No response when
START button is
Control Lock feature is enabled.
pressed.)
Door Switch problem.
Drive Belt problem.
Thermal Fuse / Motor Problem
User Interface problem.
ACU problem.
Will Not Shut Off Poor airflow.
When Expected
Check the Power/Cancel or Start/
Pause button.
Moisture Sensor problem.
Thermistor problem.
User Interface problem.
ACU problem.
Console Won't Accept User selected invalid option.
Selections
Control Lock feature is enabled.
User Interface problem.
Drum Will Not Spin Drive Belt problem.
Thermal Fuse.
Door switch problem.
Motor problem.
ACU problem.
Will Not Heat Check Installation.
Check for L1 and L2.
Heater system malfunction or open
heater coil.
ACU problem.
2-10 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer
n
For Service Technician Use Only
Checks & Tests
Check power at outlet, check circuit breaker, fuses, or junction
box connections.
Press and hold STEAM REFRESH for 3 seconds.
See Test #2: Supply Connections, page 3-8.
Check connections and harness continuity between ACU and UI.
See Test #1: ACU Power Check, page 3-6.
See Test #6: Buttons & Indicators, page 3-19.
Be sure the door is completely closed, then press and hold the
START button.
Press and hold STEAM REFRESH for 3 seconds.
See Test #7: Door Switch, page 3-20.
See Test #3: Motor Circuit, page 3-10.
See Test #3: Motor Circuit, page 3-10.
See Test #6: Buttons & Indicators, page 3-19.
See Test #1: ACU Power Check, page 3-6.
Check lint screen and exhaust vent. Clean if necessary.
Perform Key Activation & Encoder Test.
See Test #5: Moisture Sensor, page 3-17.
See Test #4a: Thermistors, page 3-14.
See Test #6: Buttons & Indicators, page 3-19.
See Test #1: ACU Power Check, page 3-6.
Refer customer to "Use and Care Guide".
Press and hold STEAM REFRESH for 3 seconds.
See Test #6: Buttons & Indicators, page 3-19.
See Test #3: Motor Circuit, page 3-10.
See Test #4b: Thermal Fuse, page 3-15.
See Test #7: Door Switch, page 3-20.
See Test #3: Motor Circuit, page 3-10.
See Test #1: ACU Power Check, page 3-6.
Verify proper dryer installation.
Perform ACU L1 and L2 tests under Service Test Mode.
See Test #4: Heat System, page 3-12
See Test #1: ACU Power Check, page 3-6.
Continued on next page...