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Whirlpool WED9500E SERIES Service Manual

9.2 cu. ft. steam dryer
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SERVICE MANUAL
WHIRLPOOL & MAYTAG
9.2 CU. FT. STEAM DRYER
WED9500E*, WGD9500E*
MEDB955F*, MGDB955F*
*All Colors & Versions
W10881701

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  Summary of Contents for Whirlpool WED9500E SERIES

  • Page 1 L-91 Multimedia Enhanced SERVICE MANUAL WHIRLPOOL & MAYTAG 9.2 CU. FT. STEAM DRYER WED9500E*, WGD9500E* MEDB955F*, MGDB955F* *All Colors & Versions W10881701...
  • Page 2: Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer

    GOALS AND OBJECTIVES The goal of this Service Manual is to provide information that will enable the In-Home Service Professional to properly diagnose malfunctions and repair the “WHIRLPOOL & MAYTAG 9.2 CU. FT. STEAM DRYER.” The objectives of this Service Manual are to: •...
  • Page 3: Table Of Contents

    TABLE OF CONTENTS WHIRLPOOL & MAYTAG 9.2 CU. FT. STEAM DRYER SECTION 1 — GENERAL INFORMATION WASHER SAFETY ..........................1-2 GENERAL INFORMATION ........................1-3 MODEL & SERIAL NUMBER LABEL LOCATION..................1-4 TECH SHEET LOCATION ........................1-4 MODEL AND SERIAL NUMBER NOMENCLATURE ................1-5 PRODUCT SPECIFICATIONS ........................1-6 SECTION 2 —...
  • Page 4 REMOVING THE GAS BURNER ASSEMBLY COILS (GAS) ..............4-15 REMOVING THE WATER VALVE* ......................4-16 * Video Available Look for this ICON throughout Section 4 PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES (inside back cover) Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 5: Section 1 - General Information

    GENERAL INFORMATION Section 1: General Information This section provides general safety, parts, and information for the “Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer.” n Dryer Safety n General Info n Model/Serial Number Location n Tech Sheet Location n Model & Serial Number Nomenclature n Product Specifications Whirlpool &...
  • Page 6: Dryer Safety

    All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed. Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 7: General Information

    NEW COMPONENTS Sleek Under Glass User Interface — the Whirlpool dryer features a new sleek under glass capacitive touch user interface that asks “what’s being dried” followed by “how you want to dry.” First select a cycle from the “What to Dry” (Casuals, Jeans, Towels, Delicates, ActiveWear, and Bulky Sheets) and then select the “How to Dry”...
  • Page 8: Model & Serial Number Label Location

    Model & Serial Number Label Location Figure 3 - Model / Serial Number Tech Sheet Location Tech Sheet Location (Under CCU) (Whirlpool) Beneath Top Panel (Maytag) Beneath Console Figure 4 - Tech Sheet Location Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 9: Model And Serial Number Nomenclature

    0 = Basic Release; 1 = First Revision SERIAL NUMBER 10000 PRODUCTION SITE M = MARION, OH YEAR OF PRODUCTION 4 = 2014; 5 = 2015 WEEK OF PRODUCTION PRODUCT SEQUENCE NUMBER Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 10: Product Specifications

    Height : 41 3/8” (105.1 cm) Width : 29” (73.66 cm) Depth : 33 1/2” (85.1 cm) Depth with door open : 57 5/8” (146.4 cm) Gross Weight : 191 lbs. (86.64 kg) Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 11: Section 2 - Diagnostics & Troubleshooting

    DIAGNOSTICS & TROUBLESHOOTING Section 2: Diagnostics & Troubleshooting This section provides diagnostic, fault codes, and troubleshooting information for the “Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer.” n Whirlpool Control Panel n Maytag Control Panel n Diagnostic Guide n Service Diagnostic Mode n Activating Service Diagnostic Mode n Key Activation &...
  • Page 12 DIAGNOSTICS & TROUBLESHOOTING FOR SERVICE TECHNICIAN’S USE ONLY For Service Technician Use Only Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer DO NOT REMOVE OR DESTROY...
  • Page 13 FOR SERVICE TECHNICIAN’S USE ONLY DIAGNOSTICS & TROUBLESHOOTING For Service Technician Use Only Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer DO NOT REMOVE OR DESTROY...
  • Page 14: Activating Service Diagnostic Mode

    • See “Activating Service Diagnostic Mode” to activate these buttons. Make sure all of step 3 is complete before • See “Activating Service Diagnostic Mode” to activate these buttons. Make sure all of step 3 is complete before activation. activation. Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 15: Key Activation & Encoder Test

    Airflow is not available. Press and hold START to jump to If a “Detecting Airflow” indicator is present, it is displayed Step 8 and start the Steam Test. on the UI. Continued on next page... Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 16 Status_Airflow = 0 will be displayed as: “000”. Status_Airflow = 1 will be displayed as: “001”. Status_Airflow = 2 will be displayed as: “002”. Status_Airflow = 3 will be displayed as: “003”. Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 17: Software Version Display

    Low Line Voltage L2 indicates low L2 voltage (less than 30 V) is detected at the ACU. • Refer to Fault/Error Code “F4E4”, page 2-9, for recommended procedure. Service Fault/Error Codes on next page... Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 18: Service Fault/Error Codes Chart

    Heater 1 Failure or F4E1 • Unplug dryer or disconnect power and check that the wires are plugged into the Connector Problem heater element(s) and the relay(s) on the ACU. Continued on next page... Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 19 • Check the harness continuity and connections between the ACU and UI. • Check AC and DC supplies. See TEST #1: ACU Power Check, page 3-6. Communication Error F6E3 • Replace the User Interface. ACU Cannot Hear UI • Replace the ACU. Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 20: Troubleshooting Guide

    Perform ACU L1 and L2 tests under Service Test Mode. Heater system malfunction or open See Test #4: Heat System, page 3-12 heater coil. ACU problem. See Test #1: ACU Power Check, page 3-6. Continued on next page... 2-10 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 21 Water Leaking From Residue buildup on water nozzle Unscrew nozzle and clean if necessary. Dryer (on some opening. models) (Too much water being dispensed during steam cycles.) Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer 2-11...
  • Page 22: Notes

    DIAGNOSTICS & TROUBLESHOOTING Notes 2-12 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 23: Section 3 - Component Testing

    Section 3: Component Testing This section provides a wiring diagram, control board specifications, testing procedures and strip circuits for the “Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer.” n Testing: Safety Information n Component Locations n Wiring Diagram - Electrical...
  • Page 24 Any attempt to repair a major appliance may result in personal injury and property damage. The manufacturer or seller cannot be responsible, nor assume any liability for injury or damage of any kind arising from the use of this data sheet. Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 25: Component Locations

    NOTE: Refer to Figure 10b, page 18, • Moisture Sensor Strips for gas dryer component locations. (rear sensor strips not on all models) Figure 16 - Component locations. Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer Contacts 1M 2M 3M 5M 6M...
  • Page 26: Wiring Diagram - Electric

    Figure 14 - Wiring Diagram, Electric Figure 14 - Wiring Diagram, Electric COMPONENT TESTING For Service Technician Use Only WIRING DIAGRAM - ELECTRIC Line 1 Line 2 Neutral Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 27: Wiring Diagram - Gas

    Figure 14 - Wiring Diagram, Electric COMPONENT TESTING For Service Technician Use Only WIRING DIAGRAM - GAS Line 1 Neutral Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 28: Component Testing

    NOTE: It is important to verify that the ACU is not in “Hibernate” mode. If the user interface is working correctly, it will “wake up” the ACU after powering up. To verify, unplug dryer or disconnect power for 60 seconds. Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 29 J8-3 (WHT) Neutral J14-6 (R/W) Outlet Thermistor Return J8-4 (TAN) Door Switch J8-5 Open CONNECTOR J23 (Rear Moisture Sensor-on some models) J23-1 (Y/R) Rear Moisture Sensor J23-2 (YEL) Rear Moisture Sensor Return Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 30: Test #2: Supply Connections

    9. Visually check that ALL connectors are 4. In a similar way, check which terminal of Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer 3. Access the machine electronics without it. This will be L1 (black wire) in the wiring fully inserted into the UI.
  • Page 31 See figure 5. cord. Otherwise, replace the main harness. disconnecting any wiring to the ACU. Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer 7. Visually check that ALL connectors are fully 5. With an ohmmeter, check for continuity inserted into the ACU.
  • Page 32: Test #3: Motor Circuit

    1 to 6 , the motor circuit is the range of 1 to 6 , the motor circuit is acceptable. Replace the ACU. 3-10 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer acceptable. Replace the ACU. Otherwise, continue to step 6. Otherwise, continue to step 6.
  • Page 33 µF. Proper torque is 9–12 Nm for each. Figure 7 - Motor Strip Circuit HEATER (ELECTRIC) Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer 3-11 DO NOT REMOVE OR DESTROY DO NOT REMOVE OR DESTROY CENTRIFUGAL SWITCH...
  • Page 34: Test #4: Heat System

    11. Plug in dryer or reconnect power. panel, and front panel. 12. Perform steps under “Service Test Mode”, page 2-5, to verify repair. 3-12 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 35 HEATER RELAY 1 1300 ± 65 Replace the high limit thermostat if it is THERMOSTAT SWITCH FLAME electrically open. SENSOR HEATER GAS VALVE DO NOT REMOVE OR DESTROY Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer 3-13 THERMISTORS (INLET/OUTLET) INLET TEMP THERMISTOR...
  • Page 36: Test #4A: Thermistors

    INLET TEMP THERMISTOR J14-2 J14-1 INLET THERMISTOR INLET THERMISTOR RTN J14-3 OUTLET THERMISTOR J14-6 OUTLET THERMISTOR RTN OUTLET TEMP THERMISTOR Figure 1 - Thermistors Strip Circuit MOISTURE SENSORS 3-14 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer MOISTURE SENSOR 1...
  • Page 37: Test #4B: Thermal Fuse

    (short), replace wiring harness; otherwise, proceed to step 5. 5. If the preceding steps did not correct the problem, replace the ACU. Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer 3-15...
  • Page 38: Test #4D: Gas Valve

    Using an ohmmeter, measure the resistance across the ignitor’s 2-pin Figure 2 - Gas Valve Schematic connector. Resistance should be 50-500 . 3-16 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer If resistance readings are outside the range or open, replace the ignitor.
  • Page 39: Test #5: Moisture Sensor

    WATER VALVE CIRCUIT If there is no continuity, replace the main auto cycle. powered up), press and hold the DRYNESS Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer 3-17 If there is continuity, go to step 7. harness. LEVEL button for approximately 3 seconds.
  • Page 40: Test #5A: Adjusting Customer-Focused Dryness Level

    START or DRYNESS is pressed, the dryness setting is reverted back to its previous setting. 4. Press the POWER button at any time to cancel changes and exit from this mode. 3-18 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 41: Test #6: Buttons And Indicators

    ¾ If supply voltages are not present, replace the ACU. 6. Reassemble all parts and panels. 7. Plug in dryer or reconnect power. 8. Perform the “Key Activation & Encoder Test” (see page 2-5) to verify repair. Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer 3-19...
  • Page 42: Test #7: Door Switch

    6. Verify that the dryer will start with the door closed, and that it stops when the door opens. OR SWITCH CIRCUIT DOOR SWITCH STRIP CIRCUIT NEUTRAL J8-3 DOOR SWITCH J8-4 DOOR SENSE Figure 1 - Door Switch Strip Circuit 3-20 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 43: Test #8: Drum Led

    Heater (E) – VLT Heater (G) – RED Heater Relay #2 (Elect. Only) L1 – BLK Heater – VLT Figure 1 - Drum LED Connector Figure 2 - ACU Connectors & Pinouts Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer 3-21...
  • Page 44: Test #9: Water Valve

    WATER VALVE STRIP CIRCUIT WATER VALVE CIRCUIT electronics. WATER VALVE DO NOT REMOVE OR DESTROY J8-1 J8-3 510-590 VALVE RELAY Figure 2 - Water Valve Strip Circuit Figure 13 - Strip circuits. 3-22 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 45: Test #10: Service Leds

    (May need to remove speaker to see this LED) (May need to remove speaker to see this LED) Figure 1 - Service LED’s Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer 3-23 The underside of the user interface has 3 LEDs...
  • Page 46: Notes

    COMPONENT TESTING Notes 3-24 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 47: Section 4 - Component Access

    Component Access Multimedia Enhanced This section provides service parts access, removal, and installation instructions for the “Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer.” n Component Locations n Removing the Door Assembly n Removing the Top Panel & User Interface (UI)
  • Page 48: Component Locations

    NOTE: Refer to Figure 10b, page 18, • Moisture Sensor Strips for gas dryer component locations. (rear sensor strips not on all models) Figure 16 - Component locations. Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer Contacts 1M 2M 3M 5M 6M Function...
  • Page 49: Removing The Door Assembly

    2. Use a TORX T-20 screwdriver to remove the two (2) bottom hinge screws (see Figure 2). 3. Use a TORX T-20 screwdriver to remove the two (2) top hinge screws (see Figure 2). Remove two T-20 Torx Screws Figure 2 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 50: Removing The Top Panel

    1. After removing the top panel, remove the User Interface connector J2 from the Appliance Control Unit (ACU). Unclip UI harness from bracket (see Figure 2). Unclip From Bracket J2 Connector Figure 6 Figure 2 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 51: Removing The Appliance Control Unit (Acu)

    Depress tab and slide ACU towards front of dryer to Rear Moisture Sensor (some models) disengage from bracket. Remove Appliance Control Unit. Depress tab under bracket and then slide ACU towards front of dryer. Figure 2 - Appliance Control Board Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 52: Removing The Front Panel & Door Switch

    Depress both tabs and push switch harness from the side panel as shown in Figure 2. switch through the opening. (See Figure 4.) Harness Clip Depress both tabs Door Switch Connector Figure 4 Figure 2 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 53: Removing The Drum Light

    (see Figure 2). Moisture Sensor Connectors Depress Tabs Figure 4 9. Separate the Outlet Grill & Housing Assembly to access and remove the moisture sensor strips Figure 2 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 54: Removing The Belt, Drum, And Rollers

    Swivel down and remove lint duct. Figure 1 Figure 4 5. Remove the four (4) 1/4” hex-head screws from the front console bracket and remove bracket (see Figure 2). Console Bracket Screws Figure 2 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 55 Figure 6 Nut & Washer 11. Lift the drum and remove it from the dryer cabinet. Roller Shaft & Ring DO NOT REMOVE OR DESTROY Figure 10 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 56: Removing The Drive Motor

    7. Lift the locking tabs on the top and bottom of the motor harness plug and disconnect the plug from the motor 9. Lift motor from support brackets, slide shaft from blower terminals. See Figure 2. wheel housing and remove motor from cabinet. 4-10 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 57: Removing The Thermal Fuse & Outlet Thermistor (Electric)

    4. Remove the four (4) 1/4” hex-head screws from the lint duct as illustrated in Figure 1. Swivel the lint duct down and remove. Swivel down and remove lint duct. Figure 1 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer 4-11...
  • Page 58 Figure 3 High-Limit Thermostat, Thermal Cutoff, & Heater Area Figure 1 4. Remove the screws from the heater shield/support and remove heat shield/support (see Figure 2). Heat Shield/ Support Screws Figure 2 4-12 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 59: Removing The Ignitor, Flame Sensor (Gas)

    5. To remove the Ignitor (see Figures 2 & 3): a) Disconnect the ignitor wire connector from the main harness. b) Remove the 5/16” hex-head ignitor bracket screw from the burner venturi and remove the ignitor and bracket. Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer 4-13...
  • Page 60 Venturi High-Limit Thermostat (2 Screws) Black Wire Screw Thermal Cutoff (1 Screw) Red & Blue Flame Sensor Wires Wire Connectors Figure 4 Figure 5 4-14 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 61: Removing The Gas Burner Assembly Coils (Gas)

    (see Figure 3). 8. Remove the two screws from the front of the burner bracket and remove the burner assembly from the dryer. Gas Burner Assembly Figure 5 Figure 2 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer 4-15...
  • Page 62: Removing The Water Valve

    “C” Clip Hose Water Valve Valve Connector Bracket Screw Figure 2 - Viewed from back. “C” Clip Hose “C” Clip Bracket Screw Bracket Figure 1 - Water valve view from inside dryer. 4-16 Whirlpool & Maytag 9.2 Cu. Ft. Steam Dryer...
  • Page 63 WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN...
  • Page 64 Whirlpool and Maytag 9.2 Cu. Ft. Steam Dryer W10881701...

This manual is also suitable for:

Medb955f seriesMgdb955f seriesWgd9500e series