Technical Assistance - Sun Microsystems Ultra 40 M2 Installation Manual

TABLE 2-1
Problem
Keyboard or mouse
does not respond to
actions.
Workstation appears
to be in low-power
mode, but the Power
button LED does not
blink.
Hung or frozen
workstation: No
response from
mouse, keyboard, or
any application.

Technical Assistance

If the troubleshooting procedures in this chapter fail to solve your problem, use
TABLE 2-2
personnel.
technical support.
TABLE 2-2
System Configuration Information Needed
Sun service contract number
System model
Operating system, including service pack number or
update number
System serial number
Peripherals attached to the system
Troubleshooting Procedures (Continued)
Possible solution
• Verify that the mouse and keyboard cables are connected to the
on-board USB 2.0 connectors on the workstation.
• Verify that the workstation is powered on and the front platform
power LED is illuminated.
The power-indicator LED blinks only when all workstation
components are in low-power mode. A tape drive might be
connected to your workstation. Because tape drives do not enter
low-power mode, the power-indicator LED does not blink.
Try to access your workstation from a another workstation on the
network.
1. From a terminal window, type: ping hostname
2. If there is no response, remotely log in from another system using
telnet or rlogin, and ping the system again.
3. Attempt to kill processes until the system responds.
If the above procedures do not work:
1. Press the Power button to power off the system.
2. Wait 20 to 30 seconds and power on the system.
to collect information that you might need to communicate to the support
lists the Sun web sites and telephone numbers for additional
TABLE 2-3
System Information Required for Support
Your information
Chapter 2 Setup Troubleshooting and Documentation 21