Canon MB5100 Series Online Manual page 1049

5. Close document feeder cover and turn on printer.
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the printer, or if the document jam
error continues after removing the document, contact your nearest Canon service center to request a
repair.
Note
• The document may not feed properly depending on the media type, or your environment, such as
when the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading capacity.
If the document still jams, use the platen glass instead.
• If the original is jammed in the ADF (from the paper feed side):
If the document is jammed in the document output slot, close the document tray as shown in the
figure below and pull out the document.
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the printer, or if the document jam
error continues after removing the document, contact your nearest Canon service center to request a
repair.
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