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5. Make sure all jammed paper is removed.
If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and
remove any remaining paper.
• Any paper left under the print head holder?
• Any small bits of paper left in the printer?
• Any paper left in the left and right empty spaces (C) in the printer?
6. Close front cover.
7. Tap OK on printer's touch screen.
• If the paper is jammed while printing the faxes or the fax report in progress:
After clearing the paper jam error and tapping OK on the touch screen of the printer, the printer
resumes printing from the page where the paper was jammed.
• If the paper is jammed while printing from a computer or copying in progress:
After clearing the paper jam error and tapping OK on the touch screen of the printer, the printer
resumes printing from the next page where the paper was jammed.
As the page where the paper was jammed is not printed, reprint if necessary.
When the paper is jammed while duplex printing or duplex copying is in progress, it is possible
that the printing or copying order is not as you expect if you resume printing after clearing the
paper jam error. In this case, cancel printing and reprint from the beginning.
When the paper is jammed while layout printing, 2 on 1 copying, or 4 on 1 copying is in
progress, it is possible that some pages are not printed if you resume printing after clearing the
paper jam error. In this case, cancel printing and reprint from the beginning.
• If you turned off the printer while taking the appropriate action of the paper jam error:
All jobs in the print queue are canceled. Redo the printing.
Note
• When reloading the paper, make sure you are using suitable paper and loading it correctly.
Align the paper guides with the both edges of the paper when you load paper.
• If the message about paper jam is displayed on the touch screen of the printer or on the
computer screen when you resume printing after removing all the jammed paper, a piece of
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Table of Contents
Troubleshooting
