Warranty; Troubleshooting - ZeeVee HDbridge 2920 Configuration Manual

Troubleshooting

If unable to connect, try one of the following:
Unable to
Connect
If you are getting a page not found error when directly connected to a PC, try disabling WIFI. If that does not
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to Maestro
correct it, make sure your PC is not using a static IP address. The PC and the HDbridge2000 unit must be on the same
IP subnet for them to communicate. For details on how to check for a static IP address, please see the FAQ section of
our website.
If the page loads, but all you see is a purple background and the ZeeVee logo (and are not prompted to log in)
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please try a different web browser. We have found some older versions of Internet Explorer are not compatible with
the Maestro tool. Updating IE or using Firefox or Chrome should correct the issue.
No picture or Verify the HDTV has a QAM (digital cable) tuner. Verify that you have performed a full channel scan on the HDTV with
channel found "cable mode" selected. Lower the power on the unit, then verify that the modulator is not conflicting with any other
at TV channel by connecting the unit directly to the HDTV.
One reason this may happen is when the unit does not detect video input. Verify the source is on and producing a
Idle Screen
(bouncing logo) video signal, then verify the source is outputting a supported resolution. If the video input is encrypted (HDCP), the idle
screen will also display an error message that reads: "Encrypted video detected – unsupported." The ZeeVee unit will
only support unencrypted video sources.
Image or video break up is often caused by an issue in the RF/coax network. You may have chosen a channel number
Image Breakup
that is not completely vacant.
If you are combining with other modulators, be sure the RF# selected on the unit does not conflict with any other
channels, keep in mind that some analog modulators may spill over to adjacent channels and cause unexpected
interference.
If you are combining with a cable service, keep in mind that they sometimes have extra signals that a TV will not
display and can cause interference.
There may also be an RF power balance issue. Verify that the RF power of the unit is balanced with signals from other
modulators and from the cable company. As a test, try removing all other signals (cable, other modulators, etc) and
see if you still see similar issues.
Some TVs will also show video issues if the signal strength is too high. Try lowering the RF power on the unit to
ensure you are not overdriving the HDTV tuner.
Audio and If both the audio and video are being sent through the unit to the TV, be sure your firmware is fully updated, later
video are not
versions of firmware may have lip sync corrections.
synchronized
If you are feeding the audio directly from the source into a distributed (whole house) audio system and not through the
ZeeVee unit, it will arrive to the speakers before the video arrives to the HDTV. This happens because the video is being
encoded into a digital signal, modulated by the unit and then demodulated at the HDTV. Each of these steps adds
latency that will not be reflected in the audio because it is traveling a shorter path.
To work around the issue, you can try one of the following:
Use an audio delay device that allows you to add a delay to the audio stream before it reaches the sound system.
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Feed the audio to the ZeeVee unit and send it to the HDTV with the video. Then take the audio out from an HDTV or
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external QAM tuner (such as the ZvSync) and connect it to your audio system. The audio should have a similar amount
of delay since it has gone through the encoding and decoding process just as the video did.
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Pa g e 1 0 H D br id ge 2 9 2 0 C o n fig u r a tio n Gu i de

WARRANTY

HDbridge 2000 Series
and ZvPro Product Lines
ZeeVee, Inc. January 1, 2014
LIMITED FIVE YEAR WARRANTY
ZeeVee warrants your ZeeVee Equipment (defined
to include only HDbridge Series and ZvPro Series
of equipment) against defects in materials and
workmanship for a period of five years from the date
of purchase. ZeeVee's limited warranty extends only
to the original end user purchaser or any person
receiving the ZeeVee Equipment as a gift from the
original end user purchaser and to no other purchaser
or transferee. All warranties implied by law, including
any implied warranties of merchantability and fitness
for a particular purpose, are expressly limited to
the duration of this express limited warranty. Some
countries or states of the U.S. do not allow limitations
on how long an implied warranty lasts, so the above
limitation may not apply to you.
EXCLUSIVE REMEDY FOR ZEEVEE EQUIPMENT
At the option of ZeeVee, the ZeeVee Equipment
will be repaired or replaced with a new, repaired or
refurbished product (whichever ZeeVee deems as
necessary) if it becomes defective or inoperative.
If ZeeVee cannot reasonably repair or replace the
ZeeVee Equipment then ZeeVee may, at its sole
discretion, refund the original purchase price or
the current retail price of the ZeeVee Equipment.
If ZeeVee chooses to repair or replace the ZeeVee
Equipment, or to refund the purchase price, this will
be the exclusive remedy. With the exception of any
warranties implied by the law of any country or state
of the U.S., this express limited warranty is exclusive
and in lieu of all other warranties, guarantees,
agreements and similar obligations of ZeeVee.
THE ABOVE WARRANTIES ARE SUBJECT TO
THE FOLLOWING CONDITIONS
• You must have proof of purchase from an
authorized ZeeVee dealer to receive warranty
service. A sales receipt or other document
showing that you purchased the ZeeVee
Equipment is considered proof of purchase.
• Warranty coverage begins the day the original end
user purchaser or any person receiving the ZeeVee
Equipment as a gift from the original end user
w ww.z eev ee.c om
purchaser purchased the ZeeVee Equipment. • Any ZeeVee Equipment that has altered or missing
• All ZeeVee Equipment, including replacement serial numbers.
products, are covered only for the original • Any ZeeVee Equipment that has been opened or
warranty period. When the warranty on the original otherwise tampered with.
product expires, the warranty on the replacement • Problems that are directly caused as a result
product also expires. of using any third party accessories, parts or
• If we determine that the problem is not covered components.
under the limited warranty, we will notify you and
MATERIALS REQUIRED FOR WARRANTY
inform you of service or replacement alternatives
Please keep your sales receipt and any other
that are available to you on a fee basis.
documentation showing proof of purchase. Also,
• In the case of a paid repair: at the option of
keep the original box and packaging material in case
ZeeVee, the ZeeVee Equipment will be repaired
you need to return your ZeeVee Equipment.
or replaced with a new, repaired, refurbished, or
comparable product (whichever ZeeVee deems as
TO GET WARRANTY SERVICE
necessary).
Warranty service will be provided by ZeeVee. If
• ZeeVee Equipment must be purchased through an
you believe you need service for your ZeeVee
authorized ZeeVee distribution partner and dealer/
Equipment, please contact ZeeVee by calling our
reseller. Check zeevee.com for a list of authorized
customer care center at (877)-4ZeeVee; (877)-493-
distributors and a list of any expressly excluded
3833. If it is determined that the product needs to
dealer/resellers. ZeeVee does not warrant
be returned for service or exchange, you will receive
equipment purchased through grey market
a Return Material Authorization (RMA) number. Our
resellers or certain internet resellers.
agents will help you through the process through
which you can return the product. ZeeVee is not
WHAT THESE WARRANTIES EXCLUDE
responsible for customer products received without
Your warranties do NOT cover:
an RMA number and may reject such products.
• Shipping, tax or duty charges for return or
replacement of unit.
TO GET OUT-OF-WARRANTY SERVICE
• Labor charges for installation or set-up of the
To obtain out-of-warranty service for your ZeeVee
ZeeVee Equipment.
Equipment, please contact ZeeVee by calling our
• Repairs or replacement due to misuse, accident,
customer care center at (877)-4ZeeVee; (877)-493-
lightning damage, unauthorized repair, power surges,
3833 for information on the possibility of and any
or other causes not within the control of ZeeVee.
costs for repair or replacement of out-of-warranty
• Any modifications or other changes to the ZeeVee
products. No agent, company, dealer, distributor, or
Equipment, including but not limited to software
person is authorized to change, modify, or extend
or hardware modification in any way other than
the terms of these warranties in any manner.
as expressly authorized by ZeeVee, will void these
limited warranties. Except in the case of hardware LIMITATION OF LIABILITY
or software provided by ZeeVee, installing In no event will ZeeVee be liable for any amount
modifications, "hacks," or utilizing service access greater than the retail price of the ZeeVee
or "back doors" will void these limited warranties. Equipment. ZeeVee shall not be liable for any
• Reception or transmission problems caused by incidental or consequential damages (including
signal conditions, Internet connection problems, or lost profits) for breach of any express or implied
any other communication systems outside the unit. warranty on the ZeeVee Equipment. Some countries
• Expendable accessories included in ZeeVee and states of the U.S. do not allow the exclusion or
Equipment such as batteries. limitation of incidental or consequential damages,
• Any ZeeVee Equipment that has been modified so the above limitation or exclusion may not apply
or adapted to enable it to operate in any country to you. This warranty gives you specific legal rights
other than the country for which it was designed, and you may also have other rights, which vary from
manufactured, approved, and/or authorized. country to country and state to state.
H Db ridg e 29 20 Co n fig u ra tio n Gu id e
5
Year Warranty
Ways to Register
Maestro.. Click on "ZeeVee Website" in the Support
Tab when you begin your configuration
Mobile .... Click on the QR code with your
mobile device's code reader app
Online ....
Go to zeevee.com/register
Email ...... Send an email with all card info (below)
to warranty@zeevee.com
Mail ........ Fill out the form, attach a stamp,
and mail to ZeeVee
Contact +1.877.493.3833 or warranty@zeevee.com with any questions.
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