Allworx 9202E User Manual
  1. Manuals
  2. Brands
  3. Allworx Manuals
  4. Telephone
  5. 9202E
  6. User manual

Allworx 9202E User Manual

Hide thumbs Also See for 9202E:
Table of Contents

Advertisement

Quick Links

Download this manual
®
Allworx
Phone Model 9202E User Guide
Version J Updated February 14, 2019

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 9202E and is the answer not in the manual?

Questions and answers

Related Manuals for Allworx 9202E

Summary of Contents for Allworx 9202E

  • Page 1 ® Allworx Phone Model 9202E User Guide Version J Updated February 14, 2019...
  • Page 3 Allworx® Phone Model 9202E User Guide...
  • Page 4 The software may not be copied, decompiled, reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is not the sale of the software or any copy of the software; all right, title, ownership of the software remains with Allworx or its vendors. Warranty...
  • Page 5 Updated Overview > Function Buttons > Hold section. Rename Interact CLID to TSP Driver Caller ID. My Allworx Manager - added reference to My Allworx Manager User Guide. Added Audio Message Center navigation tables. +1 866 ALLWORX * +1 585 421 3850 Page iii www.allworx.com...
  • Page 6 • Operation > updated Transfer section • Features > added Contacts section • Features > removed Business Speed Dial section • Updated Allworx Message Center > Access Audio Message Center 5-JAN-2018 • Added Settings > Phone Preferences > Caller ID Preference 2-OCT-2018 •...

  • Page 7: Table Of Contents

    3.4 - My Allworx Manager ........
  • Page 8 5.4 - Allworx Message Center ........

  • Page 9: Chapter 1 Introduction

    Chapter 1 Introduction The Allworx 9202E IP phone consists of a graphic LCD screen, three soft keys, five function buttons, and two call appearance keys for users to manage phone calls. Unpack the Allworx phone and applicable accessories, identify each item in the checklist and inspect for missing items.

  • Page 10: Equipment Requirements

    This guide is available at: www.allworx.com. User Guide Allworx Reach for The guide is specific to the Allworx Reach for iOS smart phone app and describes the features iOS User Guide within the application. This guide is available at: www.allworx.com.

  • Page 11: Chapter 2 - Setup

    Allworx Phone Model 9202E User Guide Chapter 2 Setup Connect the Phone Do not connect the phone to an analog phone line. This may cause damage to the Allworx Caution: phone, which voids the warranty. To connect the phone: Connect the cables to the jacks on the back of the phone.

  • Page 12: Adjust The Phone Angle

    The volume of the incoming ring, handset, speaker phone, and the headset is adjustable. To adjust the incoming call volume: Locate the phone volume bar. Do not lift the handset or turn on speaker phone. Page 4 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version J Updated: February 14, 2019...

  • Page 13: Wall Mounting (Optional)

    Allworx phone flush to the wall surface. Leviton 4108W-0SP Remove the Allworx phone base and mount the phone over the mounting plate studs. All power and RJ-45 cable connections should exit between the phone back and the wall, and then routed to the network connection and/or a power connection.
  • Page 14 180 degrees. To return the retainer clip to the wall mount position, insert a coin in the retainer clip slot and turn the coin counter-clockwise, 180 degrees. Page 6 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version J Updated: February 14, 2019...

  • Page 15: Chapter 3 Overview

    Volume control 10/100 Ethernet switch In addition to English, the Allworx phone supports Canadian French and Castilian Spanish on the phone display. Contact the Allworx Server Administrator to configure the phone to display the preferred language; users cannot change the phone display language within the phone configuration menu.

  • Page 16: Buttons

    LCD screen, and the MESSAGES button changes to red. SPEAKER Provides hands-free use of the phone. The SPEAKER button changes to solid green while in use. Allworx users can toggle between the speaker and the handset. NOTE: The speaker phone does not work while using a headset. MUTE/DND Mute: turn off the microphone in the handset.

  • Page 17: My Allworx Manager

    My Allworx Manager provides access to the business directory, conference scheduling page, company phone list, distribution lists, phone features chart, and shared folders. Enter the My Allworx Manager address into a web browser (e.g. Internet Explorer). For more information, visit http://www.allworx.com/...
  • Page 18 Allworx Phone Model 9202E User Guide Page 10 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version J Updated: February 14, 2019...

  • Page 19: Chapter 4 Operation

    Chapter 4 Operation The 9202E IP phone users can manage active calls as well as the Presence and DND settings. Audio Path Options Users can place or answer a call using one of the options below. After selecting an option, the Call Appearance (default line in use) lights green.

  • Page 20: End A Call

    During a call, press the MUTE/DND button to turn off the microphone in the handset, speaker phone, or headset. The MUTE/DND button is solid red while in use. Page 12 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version J Updated: February 14, 2019...

  • Page 21: Do Not Disturb (Dnd)

    The Allworx 9202E IP phone cannot initiate an intercom call. However the phone can receive Intercom calls. When another extensions places an Intercom call to the 9202E phone, it rings one of the phone lines. Users hear a distinctive Intercom beep, and then automatically answers the call.

  • Page 22: Park

    Only available on Allworx System Software 8.5 or higher. To retrieve a parked call from a line appearance: When on an active call using the Line Appearance PFK and placing the call in Park, only Allworx Users Page 14 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com...

  • Page 23: Reminder Period

    For Park to Extension only: after the Timeout period expires, the call follows the next call handling step defined per the extension setting: • User Extension: defined in the current presence settings of the recipient Allworx User extension configuration. Allworx Users with permissions can adjust the Park To Extension timeout and call handling using My Allworx Manager.

  • Page 24: Conference

    Dial the extension, and then hang up. 4.13 Conference The Allworx phone provides the ability to set up conferences between three parties (3-way conferences). To connect a conference call: Connect to the first person for the conference call. Press the CONF soft key.

  • Page 25: Missed Calls

    The Presence setting changes, the default LCD screen displays, and all inbound calls follows the call route for this presence state. The MUTE/DND button flashes amber to indicate a presence setting other than “In Office”. +1 866 ALLWORX * +1 585 421 3850 Page 17 www.allworx.com...
  • Page 26 Allworx Phone Model 9202E User Guide Page 18 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version J Updated: February 14, 2019...

  • Page 27: Chapter 5 Features

    Chapter 5 Features The 9202E IP phone has many features to easily manage day-to-day activities using the function buttons and soft keys.The dialed-digits listed are system defaults, actual dialed-digits may vary. Check the phone functions tab of the My Allworx Manager page or contact the Allworx Server Administrator for the actual dialed-digits.

  • Page 28: User / Resource Extensions

    If the Allworx Server Administrator configured the Allworx server with the Multiple Language Pack feature, users can press ## to play the Message Center prompts in a language other than English, when prompted. In the Audio Message Center, users can: •...
  • Page 29 Send a message. • Enter the extension or alias to forward the message. The Allworx system plays the selected user’s number and name, and then prompts for another extension. • Select one of the options: • Outgoing message is playing The Allworx system places the call immediately.
  • Page 30 Log in to the Audio Message Center and play the message. Select an option from the table below to manage the voicemail. Options 1 and 9 are only available if an Allworx user left the voicemail message. The Allworx system automatically saves the voicemail messages unless the user specifically chooses to delete the message.
  • Page 31 + extension - Note: digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with the Allworx administrator. Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult Note: the Allworx administrator.
  • Page 32 Allworx Phone Model 9202E User Guide Option Change the recording of your name The Allworx system plays the current name recording for review. Select one of the following options: Key Option Key Option Change your name recording Return to previous menu...
  • Page 33 Pause for 3 seconds, and end the greeting. Change your PIN • Users have an Allworx PIN and an Allworx password. The PIN is for Hot Desk logins, Message Center, ACD Queues, and Reach application. The password is for logging into My Allworx Manager, Interact, and the Allworx Admin page.
  • Page 34 For <alternate language>* To return to the previous menu To listen to these choices again * Changes the language heard for the prompts. Follow the prompts to continue changing the Allworx system recordings. Page 26 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com...

  • Page 35: Chapter 6 Phone Configuration

    The Personal Speed Dial Number enables Allworx users to dial a number directly (i.e. dial a phone number) or on an active call (i.e. enter a verification code). Allworx users can create up to 10 Personal Speed Dial numbers on the 92xx IP phone series as dialing short cuts to frequently used numbers.

  • Page 36: Preferences

    • Disabled Auto Retrieve Calls Retrieve the on hold call automatically when taking • Enabled handset off call. • Disabled Page 28 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version J Updated: February 14, 2019...
  • Page 37 • Handset Disabled • Headset Disabled • Both Disabled TSP Driver Caller ID Controls the Caller ID display in the Allworx TSP driver. • Calling Party Info • DNIS Information Messages Button Set the MESSAGE button function.

  • Page 38: Reboot The Phone

    Allworx Phone Model 9202E User Guide Reboot the Phone On occasion, it may be necessary to reboot the phone. For example, when the Allworx Server Administrator makes changes to the phone configuration. Do not reboot the phone unless instructed to do so by the Allworx Server Administrator.

  • Page 39: Refresh Directory

    Allworx Phone Model 9202E User Guide Refresh Directory If new users or extensions have been set up on the Allworx server, the on-phone directory automatically updates after some delay. To update the directory immediately: Press the CONFIG soft key, and use the UP / DOWN scroll keys to highlight the Refresh Directory option.
  • Page 40 Allworx Phone Model 9202E User Guide Page 32 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version J Updated: February 14, 2019...

  • Page 41: Chapter 7 Regulatory Notices

    Communications. Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique +1 866 ALLWORX * +1 585 421 3850 Page 33 www.allworx.com...
  • Page 42 A Power over Ethernet (PoE) supply – This product adheres to IEEE 802.3af standard for Power over Ethernet (PoE). An Allworx-approved Limited Power Source, 24 VDC, 400 mA – The optional wall mount switching Power Supply has the following specifications: Input Voltage is 100-240VAC, 50/60Hz, 450mA.

  • Page 43: Appendix A - Abbreviations

    Allworx Phone Model 9202E User Guide Appendix A Abbreviations Abbreviation Definition Do Not Disturb Private Branch Exchange Power Over Ethernet VoIP Voice over Internet Protocol +1 866 ALLWORX * +1 585 421 3850 Page 35 www.allworx.com Version J Updated: February 14, 2019...
  • Page 44 Allworx Phone Model 9202E User Guide Page 36 +1 866 ALLWORX * +1 585 421 3850 www.allworx.com Version J Updated: February 14, 2019...
  • Page 46 Toll Free +1 866 ALLWORX • +1 585 421 3850 www.allworx.com Revised: February 14, 2019...

Table of Contents