Appendix A: Faq - TP-Link m7310 User Manual

Appendix A: FAQ

FAQ1. What should I do if I cannot log into the web-management page?
1) Verify that your device is connecting to the Mobile Wi-Fi.
2) Verify that you entered the correct IP address
3) Verify that your device is obtaining an IP address automatically.
FAQ2. What should I do when one of the following messages appears on the screen or I
cannot access the Internet?
Tip 1: PIN Required
Open your web browser and type http://tplinkmifi.net or http://192.168.0.1 into the
address bar on your PC, then enter the default password admin, and click Login. If the
current SIM card status is "PIN Locked", you will need to unlock it using the PIN code.
Tip 2. No SIM Card
Power off the Mobile Wi-Fi and reinstall the SIM card.
Tip 3. No Service
· Verify that your SIM card is an LTE , WCDMA or GSM SIM card;
· Verify that your SIM card is in your carrier' s service area and has sufficient credit;
· Verify that your carrier parameters are correct:
On your phone, log into the web management page, go to Dial-up > View profile
details to verify if APN, Username and Password are correct. If not, return to the Dial-up
page and create a new profile with the correct information. Then click Done and confirm
at the prompt.
FAQ3. What should I do if my Internet speed is slow?
Tip 1:
If you are experiencing intermittent slow Internet connection, you can switch between
2.4GHz and 5GHz bands for better connectivity. From the Menu screen, go to Wi-Fi Band.
Tip 2:
M7310 LTE-Advanced Mobile Wi-Fi User Guide
http://192.168.0.1
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or http://tplinkmifi.net.