Customer Service; Technical Customer Service Department; Spare Parts; Training Courses - GEA Grasso M-Series Operating Manual

Operating Manual | GEA Grasso M-Series
Screw Compressor Packages
3

CUSTOMER SERVICE

GEA Refrigeration Germany GmbH supplies prod-
ucts of high quality and reliability. In addition, the
manufacturer ensures continuous operation of the
refrigeration and process technology system and
provides exceptional service for the components
supplied.
3.1 Technical customer service depart-
ment
Do you require support from the technical customer
service department? Specially trained, experienced
service technicians are available on call for you in
order to provide assistance in case of technical prob-
lems and to offer support in the framework of our
after-sales service.
24/7 Hotline:
the hotlines can reached around the clock on every
day of the week:
•
Wireless
+49 (0) 172 39 12 050
• Landline, weekdays from 7 to 17 hours
+49 (30) 43 59 27 61
+49 (30) 43 59 27 62
• Email:
Grasso-service@geagroup.com
outside of Germany, Austria and Switzerland please
contact:
• local sales office
www.gearefrigeration.de
technical support for liquid chillers with reciprocating
compressors in Germany, Austria and Switzerland
•
24/7 Hotline
+49 (345) 78236 20
The specialists of our Technical Customer Service
department support you in installations, acceptan-
ces, maintenance, operating questions, on-site
inspections and repairs of our products.
3.2

Spare parts

GEA Refrigeration Germany GmbH has its own prac-
tical and rapidly working spare parts department to
supply the necessary spare parts worldwide. Neces-
sary spare parts are shipped as quickly as possible.
GEA Refrigeration Germany GmbH | P_261511_1 | Generated 01.04.2015
In most cases, you will receive your spare parts
within 24 hours after placing the order.
You can contact us using the following hotlines:
• Wireless, out of hours
+49 (0) 172 30 14 579
• Landline, weekdays from 8 to 17 hour
+49 (30) 43 59 27 50
• Fax
+49 (30) 43 59 27 58
•
Email
Grasso-parts@geagroup.com
• Order spare parts from our G-Pos. online
shop
(Grasso Parts online shop)
gea-refrigeration.de.spareparts@gea.com
3.3

Training courses

Warning!
All work on our systems must only be
carried out by technical personnel!
Acquire the technical know-how
required for this in good time!
Comprehensive training courses are held regularly
for service technicians and mechanics, thus ensuring
the safe and proper use and maintenance of our sys-
tems.
• Email
Grasso-service@geagroup.com
3.4

Service contracts

It is possible to sign a long-term service agreement
(service contract). For further information regarding
the content, scope and conditions of the possible
service options, please contact the Technical Cus-
tomer Service department.
• Email:
Grasso-service@geagroup.com
Customer service
17