Evolis Securion User Manual
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Evolis Securion User Manual

Evolis Securion User Manual

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USER GUIDE

Evolis Card Printer © 2009. All rights reserved. August 2014.
Ref. KU08E B1

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  • Page 1: User Guide

    USER GUIDE Evolis Card Printer © 2009. All rights reserved. August 2014. Ref. KU08E B1...

  • Page 2: Copyright Notice

    All the information contained in this document is subject to change without prior notice. Evolis Card Printer cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.

  • Page 3: Warranty Registration

    As with all Evolis products, a great deal of care has been taken over this manual. Should you find an error, however, please let us know by emailing us at info@evolis.com.

  • Page 4: Getting Started

    Evolis dealer, who will tell you the procedure to follow. Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.

  • Page 5: Description Of The Printer And Its Functions

    1-2 Description of the printer and its functions - 100-card input feeder - RJ45 Ethernet socket - Encoding and printing area - DB9 connector(s) (option) - Card turnover area - Power supply switch - Defective card reject hopper - Position for Kensington lock ®...

  • Page 6: Installation

    1-3 Installation 1-3a CONNECTING THE PRINTER Connection to the power supply ä The printer must be connected to a properly protected and earthed electrical installation. FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan. NO: Apparatet må tilkoples jordet stikkontakt. SE: Apparaten skall anslutas till jordat uttag. This is a Class A device.

  • Page 7: Fitting The Ribbon

    1-3b RIBBONS Evolis original ribbons optimise your printer’s operation and avoid causing damage to it. The use of ribbons from other suppliers is liable to damage your printer and voids the manufacturer’s warranty for the printer. For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and Maintenance section of this manual.

  • Page 8: Monochrome Or Colour Ribbon

    Monochrome or colour ribbon To fit a monochrome or colour ribbon in the printing module, please proceed as follows: Ê Open the printer cover. Ë Press down on the latch to unlock the print head bracket and tilt it to the right until it reaches the vertical position. Remove any ribbon that may be fitted.

  • Page 9: Laminating Film

    Laminating film The lamination unit includes parts heated to high temperatures. Be careful not to put your fingers inside the module. Follow the safety instructions. Appropriate configuration of the print driver should be carried out before fitting laminating film. Ê Open the printer cover.
  • Page 10 Ð Insert the cartridge into the lamination module, pushing it until it locks into place with a click once it comes to stop in the holder. Ñ Release the cartridge from the lamination module. Ò Then check that the film runs smoothly between the sensor forks, without creasing. Ó...
  • Page 11 Evolis recommends the use of cards specially designed for lamination purposes. For more information, please contact your Evolis dealer who will advise on your choices.

  • Page 12: Loading The Cards

    Loading the cards ä Ê Open the printer cover. Ë Remove the card feeder as shown. Ì Insert the cards in the feeder as indicated, with the side to be printed facing down. Í Adjust the gauge setting to match the thickness of your cards (see section 3.3.3 for more information). Î...

  • Page 13: Removing Printed Cards

    Removing printed cards ä Once the print and/or encoding cycle is complete, cards are delivered into the output hopper found on the left of the device. This has a capacity of 100 x 0.76 mm (30 mil) cards. Users can select from three methods to collect cards from the output hopper: Front side of card visible –...

  • Page 14: Adjusting Card Thickness

    Adjusting card thickness ä The printer is equipped with a manual card thickness adjustment mechanism which can be reached either through the card input feeder or through the inside of the printing module when the print head bracket is open. The printer accepts cards between 0.25 mm and 1 mm thick.
  • Page 15 Adjusting card thickness from inside of the printer: Ê Open the printing module cover. Ë Press down on the latch to unlock the print head bracket and tilt it to the right until it reaches the vertical position. Ì If necessary, remove any ribbon inside the printer. Ê...
  • Page 16 Í Then adjust the thickness of the cards used by moving the lever from right to left to the desired card thickness. Î Replace the ribbon in the printer, then close the print head bracket. Ï Close the printer cover again. Í...
  • Page 17 Select the CONFIG option and confirm with OK, then scroll down to select REJECT HOPPER and confirm with OK. Ð Select the Reset option and confirm with OK. Ñ Exit the menu. Evolis advises you to empty the reject hopper regularly, such as whenever the ribbon is changed or during routine maintenance.

  • Page 18: Installing The Print Driver

    It is therefore essential to proceed in stages, changing settings only when you are completely sure. Evolis offers the option to revert to the factory settings at any time if the adjustments made do not give the expected results.
  • Page 19 You will find more detailed information about the cards recommended by Evolis in the ‘Evolis Genuine Product’ list of consumables. Pay attention to the settings defined under the print driver Properties and do not hesitate to contact your Evolis dealer for any advice and assistance needed before making any changes.
  • Page 20 “Graphics” tab ä The ribbon type Front/back printing Card collection method Card orientation, portrait or landscape Number of copies “Lamination” tab ä Selection of film type Changing lamination settings Customised configuration...
  • Page 21 “Tools” tab ä Setting and testing magnetic encoding options Test card printing Cleaning the printer Dialogue interface with the printer We recommend that you print a test card when first using the printer, and keep it. This card records information such as the model and serial number which you could be asked to provide if you call technical support.

  • Page 22: Printing A Card

    In Microsoft Word ® ä After having set the Evolis printer as the default: Start the MS-Word application Click on the File in the menu bar, then on Page Setup The Paper tab has a Paper Size option, select CR80 Card In the Margins tab, set all margins to ‘0’, then in the Orientation section, select Landscape.
  • Page 23 2-4 Connecting to a network (Ethernet) All Evolis printers have the benefit of a TCP/IP network connection mechanism. This feature is available as standard or as an option, depending on the model in the range. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network.

  • Page 24: Maintenance

    In addition, the use of Evolis brand ribbons (Evolis Genuine Ribbons) also ensures that your equipment operates properly. Use of ribbons not approved by Evolis may as a consequence affect the quality and reliability of print jobs, produce low quality printed output and even affect the printer’s operation.

  • Page 25: Routine Printer Cleaning

    Pebble4 1000 cards 200 cards 1200 cards Dualys3 1000 cards 200 cards 1200 cards Securion 800 cards 200 cards 1000 cards Quantum 900 cards 700 cards 1600 cards So for example for a Tattoo2 printer, if you insert 50 cards after the cleaning warning is triggered, you have only 50 more cards before...
  • Page 26 Follow the procedure below: When cleaning inside the printer is required (after every 800 cards), the message NEED CLEANING appears on the display and the LED shows a steady red light. This message is a warning indicating that the operator needs to run through the cleaning cycle. There are two stages to the cleaning cycle, firstly cleaning the printing module (mandatory) and secondly cleaning the lamination module (optional).
  • Page 27 Í Remove the card feeder from the printer. Î Remove any cards found in the feeder. Ï Insert the alcohol-impregnated cleaning card into the feeder. Ð Using the lever, set the card thickness to the MAX position. Ñ Put the input feeder back into the printer by pressing on the upper section until it clicks. Ò...
  • Page 28 Ó Select the CLEANING menu, confirm with OK, then select PRINTER and confirm with OK. The cleaning cycle runs, the display says Cleaning … Repeatedly running the cleaning card through the printer cleans the card feed rollers, the cleaning rollers, the print head and the magnetic encoder head if your printer has been fitted with one.

  • Page 29: Servicing The Cleaning Roller(S)

    3-3 Servicing the cleaning roller(s) In addition to routine printer cleaning, we suggest that you clean the cleaning roller(s) using the special wipes available from Evolis. The cleaning roller(s) remove(s) any dust or particles from the cards before printing. Recommended cleaning cycle: whenever the ribbon is changed...
  • Page 30 Í Remove the cleaning roller. Î Rub the wipe gently over the surface of the roller. Ï When it has dried, replace the cleaning roller in the printer. Ð Replace the ribbon, then close the print head bracket and printer cover. Î...

  • Page 31: Servicing The Print Head

    However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed) using the cotton buds supplied by Evolis. You must also protect the print head and its components from any discharge of static electricity.
  • Page 32 Open the printer cover then unlock the print head bracket and tilt it to the vertical position. Ì Take an Evolis cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol. Í...
  • Page 33 This section gives a number of suggestions allowing problems that may arise when using your printer to be pinpointed. If you do not manage to solve your problem, this section also explains how to contact Evolis technical support. 4-1 Introduction to the printer menu The Quantum printer has an LCD unit combined with an LED (light-emitting diode) enabling the operator to see the operating condition of the equipment and make adjustments to the most common settings.

  • Page 34: Language Selection

    In the event of operator intervention activating the menu, the LCD unit is converted into a dialogue and configuration support interface. The lower line of the display unit is used to show the function of the control panel buttons at any time within a context-based menu. Generally speaking, unless otherwise indicated, navigation works as follows: choice line navigation line...

  • Page 35: Warnings And Diagnosis

    4-2 Warnings and diagnosis Although the Evolis printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings. Status messages These messages indicate the printer’s status during print jobs. They are displayed to keep the operator informed and require no special action.
  • Page 36 The lamination module has detected a card feed problem in the Lamin. Mech. error Free the card. See this section. printing module or turnover area. Turn off the printer and contact an Evolis Lamin. Temp. error The lamination module has detected an over-heating problem. dealer for assistance.

  • Page 37: Diagnosis Help

    4-3 Diagnosis help In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run by your Evolis dealer to help you as effectively as possible. 4-3a PRINTING A TEST CARD We recommend that you print a test card to ensure that your printer is working properly.

  • Page 38: 4-3B Identifying Installed Software Versions

    4-3b IDENTIFYING INSTALLED SOFTWARE VERSIONS As previously shown, you can easily identify the version of the software embedded in your printer (firmware number) by means of the test card. You can also identify the version of the print driver installed as follows: Ê...

  • Page 39: Troubleshooting

    Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. Ë The print head may be damaged Print a test card. If the test card does not print, contact an Evolis dealer for technical support or visit the website at www.evolis.com.
  • Page 40 Use of incompatible cards. Check that the cards used match the specifications. We recommend that you obtain your cards from an Evolis dealer. Use of cards obtained elsewhere is liable to adversely affect print quality and/or damage the print head.

  • Page 41: Partial Or Incorrect Printing

    Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged. See the section on maintenance and troubleshooting. If the problem persists, contact an Evolis dealer or visit the website at www.evolis.com.

  • Page 42: 4-4B Freeing Jammed Cards

    If the lamination unit is too hot, turn the printer off and wait for the module to cool down (this can take several hours). Try once more to free the card manually. If, despite your best efforts, the card remains jammed, contact your Evolis dealer for on-site assistance from an engineer.
  • Page 43 Never use any kind of tool (screwdriver, sharp object, etc.) to free the card. You risk causing serious damage to the rollers, especially the unit’s hot roller. Any such damage will not be eligible for cover under the warranty! Once the card is free, make sure that the film is correctly positioned and then close the printer cover. The printer restarts.

  • Page 44: 4-4C Replacing The Cleaning Rollers

    Should your cleaning roller start to work less effectively despite regular maintenance, it is advisable to replace it in order to avoid dirt accumulating on the print head, resulting in permanent damage (See section 3 – Maintenance). The cleaning roller is available as a consumable from your Evolis dealer. Roller replacement procedure: Ê...
  • Page 45 Î Ï...

  • Page 46: 4-4D Replacing The Print Head

    Evolis has designed a unique device enabling users to undertake such replacement with no tools needed, simply by following the instructions very carefully. Before doing anything else, please contact your Evolis dealer in order to check the advisability of replacing the print head. The dealer will supply a new print head if need be.
  • Page 47 To exchange the print head, please proceed as follows: Before changing the print head, please unplug the power cable. Step 1 - Removing the defective print head ä Ê Open the printer cover. Ë Unlock the print head bracket and tilt it to the vertical position, then locate the print head. Ì...

  • Page 48: Step 2 - Installing The New Print Head

    Step 2 - Installing the new print head ä Ê Note the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. Ë Pick up the new print head and turn it towards you, with the white connector visible. Ì...

  • Page 49: Step 4 - Cleaning The Printer

    Step 3 - Configuring the new print head ä Ê Power up the printer and check that it is properly connected to a computer on which the printer’s print driver is installed. Ë Under the print driver’s Properties, click on the “Tools” tab. Ì...

  • Page 50: 4-4E Updating The Firmware (Under Windows)

    Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down. Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade.

  • Page 51: 4-4F Updating The Print Driver

    Updating the print driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade.

  • Page 52: Technical Support

    Evolis will pass on the contact details of your nearest Evolis dealer. When calling an Evolis dealer, you do need to be close to your computer and ready to provide the following information: Ê...

  • Page 53: A1 - Technical Specifications

    Appendix A A1 - Technical specifications This section presents your printer’s technical printing properties. Technical features ä Colour printing module and lamination module 300 dpi print head (11.8 dots/mm) USB and Ethernet TCP-IP connections 16 MB RAM enabling two cards to be stored (double-sided) Card turnover point for double-sided printing and laminating Detachable 100-card feeder (0.76 mm) 100-card output hopper (0.76 mm)

  • Page 54: Card Format

    Encoding options & Accessories ä Encoding options (can be combined): • ISO 7811 HiCo/LoCo or JIS2 magnetic strip encoder • Smartcard contact station - ISO 7816-2 • Smartcard encoder and contact station – PC/SC, EMV 2000-1 • Contactless card encoder - ISO 14443A, B, ISO 15693, Mifare, DesFire, HID iCLASS •...

  • Page 55: Card Thickness

    Card thickness ä From 0.25 mm to 1 mm No lamination under 0.50 mm, recommended from 0.76 mm Operating systems ä Windows™ XP Vista 32 & 64 bits Other version of Windows™, MAC™ OS X, Linux on request Interface ä USB and Ethernet TCP-IP (USB cable supplied) Printer dimensions ä...

  • Page 56: Warranty

    Storage humidity: from 20% to 70% non-condensing Operating ventilation: air cooled. Warranty ä Two-years (printer, laminator unit, print head ad hot roller) limited to 100,000 customised cards Warranty subject to strict compliance with specific usage and maintenance conditions and the use of Evolis consumables...

  • Page 57: B1 - Compliance Statements

    Pursuant to Part 15.21 of the FCC Rules, any changes or modifications made to this equipment Full name: Serge Olivier without the express, written consent of Evolis Card Printer may cause harmful interference and void the FCC authorisation to operate this equipment.

  • Page 58: C1 - Encoding Options

    C1a - MAGNETIC STRIP ENCODING A printer fitted with a magnetic encoder works in exactly the same way as a basic card printer. The Evolis encoder encodes the magnetic strips in a single pass then runs a data check.

  • Page 59: Card Positioning

    Card positioning ä Magnetic strip cards must be placed in the card feeder so that the magnetic strip is facing upwards as shown below: Ê Open the printer cover. Ë Remove the card feeder from the printer as shown. Ì Lower the spring system as shown and insert a maximum of 100 x 0.76 mm magnetic cards.

  • Page 60: Configuring The Windows Print Driver

    Configuring the Windows print driver ä When first installing the Windows print driver, the magnetic encoder functions need to be configured. The magnetic encoder functions are found in the print driver’s Tools dialogue box by clicking on the Encoding Settings button. “Magnetic Encoder”...

  • Page 61: Iso 7811 Magnetic Encoding Standards

    ISO 7811 magnetic encoding standards ä Track number Separator Density Character set Number of characters Alphanumeric Track 1 210 ppp (ASCII 20-95) Numeric Track 2 75 ppp (ASCII 48-62) Numeric Track 3 210 ppp (ASCII 78-62) bits per inch Except for the “?” character Including the Start, Stop and LRC characters which are automatically handled by the magnetic encoder...

  • Page 62: C1B - Contact Smartcard Encoding

    C1b - CONTACT SMARTCARD ENCODING A printer fitted with a smartcard contact station works in exactly the same way as a basic card printer. The Evolis smartcard contact station is used to program chips to ISO 7816-2 standards. Contact station location ä...
  • Page 63 Card positioning ä Smartcards must be placed in the card feeder so that the chip is facing downwards as shown below: Ê Open the printer cover. Ë Remove the card feeder from the printer as shown. Ì Lower the spring system as shown and insert a maximum of 100 x 0.76 mm magnetic cards (chip down). Í...

  • Page 64: Contact Station Interface

    Contact station interface ä Printers with a smartcard contact station are fitted with a female DB-9 connector which is found on the back of a printer. This connector, directly connected to the contact station inside the printer, is also connected to an external coupler to program the chip. DB-9 connector USB or parallel port External coupler...
  • Page 65 Refer to the Evolis printer Programming Guide for further details on programming smartcards. The Evolis product catalogue has printers equipped with a chip contact station and a built-in encoder. Depending on the model, these encoders connect to the PC via an RS-232 interface (DB-9 socket) or a USB interface.

  • Page 66: C1C - Contactless Smartcard Encoding

    Evolis printers may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and sometimes a detachable antenna. Integration of such a module must be carried out by specialist. The Evolis product catalogue has printers equipped with a built-in encoder for contactless chips.

  • Page 67: Computer Connection

    A card is moved from the feeder towards the antenna and is positioned nearby. The chip is programmed via the computer’s serial (or USB) interface connecting the built-in encoder and the computer. Refer to the Evolis printer Programming Guide for further details on programming contactless smartcards.

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