Ford F-150 Owner's Manual page 523

Issue
Failed connection.
Disconnecting after
successful connection.
Poor signal seen by SYNC 3
despite being near a
hotspot.
A hotspot is not listed in the
list of available networks.
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201607, Second Printing
SYNC 3
(If Equipped)
Wi-Fi Issues
Possible cause
Password error.
Weak signal.
Multiple Access points
within range with the same
SSID.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
There may be an obstruction
between SYNC 3 and the
hotspot.
The hotspot was defined as
a hidden network.
520
Possible solution
Verify password.
Check for a poor Wi-Fi
signal.
Use a unique name for your
SSID, don't use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
Please set the network to
visible and try again.