Ford F-150 Owner's Manual page 451

Issue
I am having trouble
connecting my phone to
SYNC.
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201607, Second Printing
SYNC
(If Equipped)
Phone issues
Possible cause(s)
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
448
Possible solution(s)
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or
special ring tones associ-
ated with the missing
contact.
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.