Other Serious Problems; Contacting A Service Representative - NCR 7197 Owner's Manual

Chapter 3: Solving Problems

Other Serious Problems

The following problems all need to be corrected by a qualified service representative. See
the next section, "Contacting a Service Representative."
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Contacting a Service Representative

For serious problems, such as the printer not printing, not communicating with the host
computer, or not turning on, contact your NCR-authorized service organization to arrange
for a service call. In addition to the service guide listed below, other service-related
materials may be available. Contact your NCR-authorized service representative to obtain
the service guide.
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Printer will not cycle or stop when required
Illegible characters
Paper will not feed
Knife will not cycle or cut
Printer will not communicate with Host
7197 Thermal Receipt Printer: Service Manual (B005-000-1410)
(includes the Troubleshooting Guide and the Preventative Maintenance Guide)
7197 Thermal Receipt Printer: Parts Identification Manual (B005-000-1411)
7197 Thermal Receipt Printer: Owners Manual (B005-000-1409)
DFebruary 2002
7197 Owner's Guide