Telephony; Network; Security - Interactive Intelligence PureCloud Edge Administrator's Manual

• In-band (RFC2833) and out-of-band Dual-Tone Multi-Frequency (DTMF) digit support
• Fax (T.30)
• Plays audio prompts of the following uncompressed formats:
WAV (.wav)
– u-Law, 8kHz, 1 or 2 channels
– a-Law, 8kHz, 1 or 2 channels
– 16-bit linear, 8kHz, 1 or 2 channels
– G726-32, 8kHz, 1 or 2 channels
– GSMFR, 8kHz, 1 channel
– TrueSpeech, 8kHz, 1 channel
AU (.au, .snd)
– Headerless u-Law, 8kHz, 1 channel
– u-Law, 8kHz, 1 or 2 channels
– a-Law, 8kHz, 1 or 2 channels
– 16-bit linear, 8kHz, 1 or 2 channels
Opus (.opus, .ogg)

Telephony

• Internet Protocol Public Branch Exchange (IP PBX)
• Multiple, common telephony features, such as conference calls, call transfers, call forwarding, hold,
caller ID, and others
• Call analysis, such as determining if a call is answered by a person, answering machine, or a PSTN status
signal
• Multi-channel recordings and playback
• Able to be integrated with existing IP PBX environments
• Remote Survivability (continues servicing and distributing calls if connection to the PureCloud service is
interrupted)

Network

• Supports static IPv4 addressing for Internet (1(WAN)), Local Area Networks (LANs), and SIP carrier
connections
• Supports Dynamic Host Control Protocol (DHCP) v4 (RFC2131) and v6 (RFC3315) for all network
connections

Security

• All communications between PureCloud Edge and the PureCloud service are encrypted and secure
through TLS with mutual authentication
• Dynamic transcription of VoIP communications when different encryptions are used by both parties
• Encrypted recordings
PureCloud Edge Setup Administrator's Guide
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