Introduction To Purecloud Edge; Purecloud Edge Features; Hardware; Ip Communications - Interactive Intelligence PureCloud Edge Administrator's Manual

Introduction to PureCloud Edge

PureCloud Edge is a hardware appliance that, with the PureCloud service, facilitates voice and data
communications, and telephony features. In telecommunications terminology, PureCloud Edge acts as a
media server, a SIP registrar, and a SIP proxy in a VoIP communications network. PureCloud Edge
requires a wired Ethernet connection (RJ-45) that provides access to the Internet. It is through this
connection that PureCloud Edge communicates with the PureCloud service, including receiving
configuration information that you provide through the PureCloud administrative interfaces.
PureCloud and PureCloud Edge combine to provide an Internet Protocol Public Branch Exchange (IP PBX)
and VoIP solution for enterprise telephony. PureCloud uses these capabilities for unified communications
in the respective enterprise and contact center solutions.
PureCloud Edge also provides remote survivability to facilitate existing and new communications should
connections should the PureCloud service become unavailable due to network failures or other
interruptions.

PureCloud Edge features

Hardware

• Chassis complies with the 1U rack-mount server dimension standard for easy installation into data center
and server racks
• RAID 1 storage
• Illuminated LCD panel and buttons for manual configuration and information display
• Dual power supplies for redundancy

IP communications

• Session Initiation Protocol (SIP)-based Voice over Internet Protocol (VoIP) communications
• Each appliance supports up to 350 concurrent VoIP calls with 100% call recording
• SIP registrar for IP communication endpoints, such as IP telephones
• Native Text-To-Speech (TTS) and Automatic Speech Recognition (ASR) processing
• Supported VoIP codecs: Opus, G.711, and G.729
• Dynamic transcoding of VoIP communications from one codec to another
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PureCloud Edge Setup Administrator's Guide