Alcatel Premium Reflexes User Manual
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Alcatel Premium Reflexes User Manual

Alcatel Premium Reflexes User Manual

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Alcatel 4400
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Summary of Contents for Alcatel Premium Reflexes

  • Page 1 Alcatel 4400 Premium Reflexes User Guide...
  • Page 3 Alcatel 4400 PABX System The Alcatel 4400 PABX System provides you with an extensive range of features that will contribute to better efficiency around the office. This user guide will help you take full advantage of these features. These instructions only refer to Premium digital telephones. Should you be using another digital telephone please see the appropriate digital user guide.

  • Page 4: Table Of Contents

    Making an External Call ............... 7 Redial ..................7 Making an Internal Call ............... 7 Calling QUT Information .............. 7 Dialling a Personal Memory Number ........... 7 Calling a speed dial ..............8 Leaving an Automatic Call Back ........... 8 Alcatel User Guide Premium...
  • Page 5 To place a forward on busy on your extension: ......13 To place a forward on no reply on your extension: ......14 To place a forward on busy or no reply on your extension: ..... 14 Cancelling Call Forwarding ............14 Alcatel User Guide Premium...
  • Page 6 Changing your Personal Code ............ 18 Programming a Feature Key ............18 Programming your Personal Memory ........19 Consulting the Identity of the Extension ........20 Programming the Melody ............20 MULTILINE FUNCTIONS ........... 21 Manager / Secretary Screening ..........21 Alcatel User Guide Premium...
  • Page 7 Using Multi-Lines ............... 21 Manager Extension ..............22 Secretary Extension ..............24 Overflow Secretary Extension ........... 25 ISDN Key ................... 26 GLOSSARY ............... 27 Alcatel User Guide Premium...

  • Page 9: Feature Codes

    #6XXX Answer waiting call Meet me conference Sending DTMF tones Changing associate extension Programming the contrast Feature codes used during a call Function Default Code Automatic call back Wait on busy extension Conference - 1 - Alcatel User Guide Premium...

  • Page 10: General Description

    General description Your Alcatel Premium extension is made up of 5 distinct zones: The fixed keys - By using one of these keys you may access the most commonly used functions. To access programming mode or to display information on your extension.

  • Page 11: The Programmable Keys

    There is a visual guide called an icon associated with each of the programmable and function keys. These icons carry information on: a call: • Call in progress (flashing) • Conversation in progress • Call on hold - 3 - Alcatel User Guide Premium...

  • Page 12: The Display

    The display Your Alcatel Premium extension has a display, which acts as your guide. The information on the display may continue on two or more pages. The presence of a second page is indicated by the symbol “>“ at the right hand side of the display.
  • Page 13 Keys used Key on the dialling Fixed function keypad “Beeps” during a conversation Single - operator intruding on a busy extension. Repetitive - another caller attempting to reach you. - 5 - Alcatel User Guide Premium...

  • Page 14: Telephone Layout

    Telephone layout Menu 1. The fixed keys; 3. The programmable keys; 2. The icons; 4. The display; Alcatel User Guide Premium - 6 -...

  • Page 15: Making A Call

    Redial Making an Internal Call Extension Number Calling QUT Information Dialling a Personal Memory Number Programmed key Then press the numeric key (0-9, # or *) on which the number has been programmed. - 7 - Alcatel User Guide Premium...

  • Page 16: Calling A Speed Dial

    This feature allows you to search for the number of an internal user by typing in at least 2 characters of their name on the alphabetic keypad. Type the first few letters of the name on the keypad. to correct errors. to run the search. Alcatel User Guide Premium - 8 -...

  • Page 17: Call Back Features

    While you are in conversation another caller may try to reach you. You will hear a beep. If this caller has permission to “wait on” your extension, their identity will appear on your screen for three seconds. To take the waiting call: - 9 - Alcatel User Guide Premium...

  • Page 18: Call Back Last Caller

    Making an Enquiry Call While you are on a call you may call a second person to make an enquiry. number of 2 person (this may be an external number) To return to the first caller: Alcatel User Guide Premium - 10 -...

  • Page 19: Transferring A Call

    (caller A in conversation, B on hold) icon illuminates (caller B in conversation, A on hold) Once the enquiry call has been cancelled, you are back in conversation with the first caller. - 11 - Alcatel User Guide Premium...

  • Page 20: Making A Conference Call

    If the call is not retrieved within a set time (normally two minutes) it will revert to the switchboard. Note: If you are parking the call on the extension you are using there is no need to dial an extension number. Alcatel User Guide Premium - 12 -...

  • Page 21: Call Pick Up

    If you will be absent from your extension you may redirect callers to another extension. To place an immediate forward on your extension: + the destination extension number To place a forward on busy on your extension: + the destination extension number - 13 - Alcatel User Guide Premium...

  • Page 22: To Place A Forward On No Reply On Your Extension

    Any extension on the same system can be used to activate forwarding. To activate “follow me” forwarding: the destination extension number + your own extension number Cancelling “Follow Me” Forwarding To cancel “follow me” forwarding from any extension: Alcatel User Guide Premium - 14 -...

  • Page 23: Changing Your Associated Number

    Withdrawing from a Hunting Group This feature allows you to withdraw from a hunting group or automatic call distribution group. To activate the withdrawal: You will still receive your own calls. To re-enter the hunting group: - 15 - Alcatel User Guide Premium...

  • Page 24: Meet-Me Conference

    Calling STD using a PIN You may need to use a PIN when calling STD from your phone to make STD calls, Your 6 digit PIN , then the phone number that you wish to call Alcatel User Guide Premium - 16 -...

  • Page 25: Advanced Programming Features

    To send DTMF tones down the line during an external call: then the keys as prompted Customising your extension By customising your Alcatel 4400 extension you may adapt specific functions to suit your daily needs. Programming the keys allows you to access some of the functions directly without the need to enter feature codes.

  • Page 26: Changing Your Personal Code

    The screen will tell you that you are now in programming mode. To begin programming the keys: Dial the number or feature code you wish to program, if an external number insert a zero before the number. Alcatel User Guide Premium - 18 -...

  • Page 27: Programming Your Personal Memory

    Dial the number or feature code you wish to program, if an external number insert a zero before the number. Then select the number on the keypad where you want to store the telephone number. - 19 - Alcatel User Guide Premium...

  • Page 28: Consulting The Identity Of The Extension

    While the phone is idle: (successively) Each time you press the key, you will hear a different tune. Once you have selected your chosen tune, to adjust the sound level: To confirm your choice: Alcatel User Guide Premium - 20 -...

  • Page 29: Multiline Functions

    To reconnect to the caller: the same line key. To answer another line: the flashing line key. The first call is automatically held. To return to the first call: the appropriate line key. - 21 - Alcatel User Guide Premium...

  • Page 30: Manager Extension

    If a call is completed: Then the line key of the call you are reconnecting to. Manager Extension In addition to the standard features available on your Alcatel 4400 extension, you will have extra keys programmed specifically for manager/secretary working : Secretary key This key allows you to make or take a direct call to your secretary.
  • Page 31 If the secretary is absent, screening is cancelled and the calls are received directly at the Manager extension. If you work with several secretaries, after selecting the screening key, press the appropriate Secretary key. To confirm your selection: - 23 - Alcatel User Guide Premium...

  • Page 32: Secretary Extension

    Secretary Extension In addition to the standard features available on your Alcatel 4400 extension, you will have certain extra keys at your disposal: Manager key This key allows you to make a direct call to (or to receive a call from) your manager.

  • Page 33: Overflow Secretary Extension

    Manager extension. • Overflow function not activated icon unlit • Official secretary absent, overflow activated, manager station free/ringing • Manager calling flashing • Manager busy • The manager has activated screening - 25 - Alcatel User Guide Premium...

  • Page 34: Isdn Key

    When you activate or deactivate the Absent key, to confirm your action: ISDN Key This key allows direct seizure of an ISDN line giving access to ISDN complementary features, for example; calling line identification. Alcatel User Guide Premium - 26 -...

  • Page 35: Glossary

    Conference call This allows three callers to carry out a conversation together. - 27 - Alcatel User Guide Premium...
  • Page 36 Any extension within a group may answer a group call by entering a feature code. Intrusion If an extension or line is busy you may be authorised to intrude on that extension, in order to contact the person urgently. Alcatel User Guide Premium - 28 -...
  • Page 37 To send a call from your extension to another. Wait on If the extension you called is busy you may “wait on” that extension. The extension will be informed that you are waiting by an audible tone. - 29 - Alcatel User Guide Premium...
  • Page 38 Notes Alcatel User Guide Premium - 30 -...

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