Alcatel Premium Reflexes User Manual
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Summary of Contents for Alcatel Premium Reflexes
- Page 1 Alcatel Premium Reflexes ™ Alcatel Easy Reflexes ™ Alcatel OmniPCX Office A R C H I T E C T S O F A N I N T E R N E T W O R L D...
- Page 2 (CTI*) or easy connection of analogue (fax, answering machine) or ISDN terminals (PC with ISDN board, G4 fax). for the Premium REFLEXES telephone only: 1) Flexible grip sections 2) Hands free...
- Page 3 How to use this guide ? • • Actions Audio keys Lift receiver. Loudspeaker. Hang up. Hands free. Description of an action Adjustment “reduce”. or context. Adjustment “increase”. • Display Partial view of display. Smith John • • Programmable keys and icons Other fixed keys Line key.
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Page 4: Table Of Contents
Contents Getting to know your Premium telephone. . . p.8 Getting to know your Easy telephone ..p.10 Using your telephone ....p.12 Making or answering a call without lifting the receiver (hands free) . - Page 5 Contents During your communication ....p.24 Calling a second person during a conversation ..p.24 Answering a second call during a conversation ..p.25 Transferring a call .
- Page 6 Contents Keep in touch ......p.45 Selecting calls to be diverted ..... p.45 Diverting calls to another number (immediate diver- sion) .
- Page 7 Contents Your telephone fits your needs ... . p.61 Initializing your voice mailbox..... p.61 Customising your voice greeting .
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Page 8: Getting To Know Your Premium Telephone
Getting to know your Premium Getting to know your Premium telephone telephone Light indicating messages To check or modify your key programming. received. Calling from your personal directory Mute key so that your correspondent can no longer hear you. Intercom so that your terminal auto- matically answers a call without having to... - Page 9 Display sages The screen displays several pages of information concerning the present call. Programmable keys and icons To make a call, activate a service or manage your calls. Icons are associated with each of these keys: Line icons: Incoming call (flashing). Call in progress.
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Page 10: Getting To Know Your Easy Telephone
Getting to know your Easy Getting to know your Easy telephone telephone DisplayComprises several pages giving Programmable keys and LEDs information on the current call. The keys are divided into line keys, correspond- ing to the line LEDs, and function keys. Line LEDs Call in progress Incoming call (flashing). - Page 11 Installing the programmable key label A printed label is supplied with the terminal. This should be installed beneath the programmable keys. Insert a flat “ blade ” into the slot (1 slot per key block). Raise the cover. Slide the printed label into position. Replace the cover.
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Page 12: Using Your Telephone
(hands free) * line key (internal number required or external) you are in hands free mode terminate your call During a conversation, you can lift the receiver without terminating the call. during a conversation * Premium REFLEXES telephone only. -
Page 13: Making An Outside Call
Making an outside call • Making a call: “Outside line” number required 0155667000 tells you the status of your call 9 is the default code for an outside line. Making an internal call internal number default code for required “Operator call” function name and number of person called are displayed... -
Page 14: Calling Your Correspondent By Name
Calling your correspondent by name (company directory) Smith John first letters of your proposes a name and the correspondent’s corresponding number name • If name is OK : make the call • If name is not OK : you can refine the search by adding more characters to the search name or by consulting the various proposals. - Page 15 a name is displayed first two letters of enter if name is OK correspondent’s name LONG PRESS show next or previous name erase name displayed * Enter a letter: the keys on the numeric keypad also correspond to letters which are displayed when you press the key. press once for “A”, “B”...
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Page 16: Calling From Your Personal Directory
Calling from your personal directory the system automatically dials the number directory number required (0 to 9) To enter your numbers see 'Programming your personal directory'. On Easy REFLEXES telephones: use the preprogrammed key to access your personal directory: Calling from the common directory Your terminal has access to a common directory of outside numbers. -
Page 17: Receiving A Call
Receiving a call your telephone rings Smith John correspondent’s name or number • To answer: Filtering calls using the voice mailbox This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. •... -
Page 18: Redialling
• When you receive a call : you hear the message left by your caller 0155667000 name or number of the hands free to take caller the call lift the receiver to stop listening same key to stop only listening and deactivate the screening Other Redialling*... -
Page 19: Requesting Automatic Callback If Internal Number Is Busy
• Redialling the stored number: “Temporary number” programmed key On Easy REFLEXES telephones: use the preprogrammed key to access your personal directory: Requesting automatic callback if internal number is 1.11 busy internal number busy “Automatic callback if terminal busy” programmed key or function code callback request acknowledged •... -
Page 20: Answering An Internal Call In Intercom Mode
LED lights up activate intercom cancel intercom mode mode * Premium REFLEXES telephone only. 1.13 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automatic attendant or a remotely consulted answering machine. -
Page 21: Making An Isdn Call
1.14 Making an ISDN call screen shows number dialled “ISDN” number called programmed key • To correct the number: move cursor • To send the call: LED corresponding to “ISDN” key remains lit up throughout the call • Sending a subaddress : You may have to add a four-digit subaddress to your correspondent’s number (to obtain a fax, PC, telephone, etc.). -
Page 22: Hiding Your Identity (Isdn Call)
1.15 Hiding your identity (ISDN call) When you call an internal or an outside ISDN number, your number is automatically sent. You can hide your identity before sending your call. hidden identity remains active while key icon is lit up “Secret”... -
Page 23: Activating The Loudspeaker During A Conversation
(7 levels) deactivate loudspeaker 1.18 Mute, so that your correspondent cannot hear you * • You can hear your correspondent but he/she cannot hear you: corresponding LED lights during a conversation disable microphone resume the conversation * Premium REFLEXES telephone only. -
Page 24: During Your Communication
• To cancel your second call and recover the first: line key for which icon is flashing If you make an error, hang up: your telephone will ring and you will recover your first call. * Premium REFLEXES telephone only. -
Page 25: Answering A Second Call During A Conversation
Answering a second call during a conversation • A second correspondent is trying to call you: during a conversation Smith John caller's name or number line key for which icon flashing for 3 seconds is flashing first call is placed on hold •... -
Page 26: Switching Between Calls (Broker Call)
• If the number receiving the transfer answers: if allowed by system configuration You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described above. Transfer between two outside calls is not generally possible (depends on country concerned and system configuration). -
Page 27: Three-Way Conference With Internal And/Or External Correspondents (Conference)
Three-way conference with internal and/or external correspondents (conference) During a conversation, another call is on hold: three-way conference cancel the conference and recover the first call hang up on all calls After the conference, to leave your two correspondents talking together:... -
Page 28: Placing A Call On Hold (Hold)
Placing a call on hold (hold) • Exclusive hold: During a conversation, you wish to place the call on hold and recover it later, on the same telephone. your call is placed on hold line key • Recover the call on hold: line key corresponding to icon •... -
Page 29: Placing An Outside Call On Hold (Parking)
Placing an outside call on hold (parking) You can place an outside call on hold and recover the call on another telephone: during a conversation “Park call” programmed key or function code your correspondent is placed on hold and hears the holding tone •... -
Page 30: Getting Information About Camped-On Calls
Getting information about camped-on calls • Another call is received: during a conversation, you hear a beep beep call is automatically placed on hold Smith John identity shown briefly • You wish to take the call immediately: first call is automatically placed on hold line key corresponding to icon If several calls are received simultaneously, only the last one... -
Page 31: Intrusion Into An Internal Conversation
Intrusion into an internal conversation Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call: 'Intrude on a code for function same key to cancel call' programmed 'Intrude on a call' •... -
Page 32: Sharing
Sharing Other Receiving supervised call ringing To receive the special ringing for calls to another number: “Supervised call same key to cancel ringing” programmed key This service must have been programmed by your installation technician. Answering a general bell When the operator is absent, outside calls to the operator are indicated by a general bell. -
Page 33: Filtering Calls For "Manager/Secretary" Groups
Filtering calls for 'manager/secretary' groups System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more secretaries. • From the manager’s or secretary’s telephone: calls to manager’s number are filtered by the selected person (secretary, for example) “Filter”... -
Page 34: Call Pick-Up
Call pick-up You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. • If the telephone ringing is in your own pick-up group: “Group call pick-up” programmed key or function code •... -
Page 35: Answering Briefly In Place Of The Operator
Answering briefly in place of the operator Outside calls to the operator will ring on your telephone and you can answer the call: your telephone will ring at the same time as the switchboard “Operator help” programmed key same key to cancel •... -
Page 36: Hunting Groups
Hunting groups • Hunting group call: Certain numbers can form a hunting group and can be called by dialling the group number. • Temporary exit from your hunting group: “Hunting group out' programmed your group number key or function code •... -
Page 37: Calling An Internal Correspondent On His/Her
Calling an internal correspondent on his/her pager The number called does not answer and you know that the person called has a pager: number called “Paging” programmed key or function code paging in progress is displayed Your correspondent can answer from any telephone in the system. -
Page 38: Sending A Written Message To An Internal Correspondent
Sending a written message to an internal 3.10 correspondent message number called enter the first letters of the name Call back first message in list scroll through the messages (max. 27) read all messages change language of message send selected exit from mail message service... - Page 39 • If selected message has to be completed: enter appropriate erase entry send selected data message On Easy REFLEXES telephones: use appropriate preprogrammed key to access “Message” or “Transfer” function: LONG erase entry PRESS...
- Page 40 • The 27 standard messages are shown below: Call me back Meeting on ___ (*) Call me back tomorrow Meeting on ___ at _:_ (*) Call me back at _:_ (*) Out for a while Call back _____ (*) Absent for the rest of the day Call the attendant Absent, back at _:_ (*) Call the secretary...
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Page 41: Send A Voice Message Copy
3.11 Send a voice message copy display number of new and old messages personal code select message to copy copy Number to be correspondent’s apply message called name add a record a comment send message correspondent On Easy REFLEXES telephones: use the preprogrammed key to access the “Message”... -
Page 42: Sending A Recorded Message To A Number / A Distribu
Sending a recorded message to a number / a 3.12 distribution list personal code correspondent’s correspondent’s name apply no. or list no. or list name Ready to record add a record message correspondent Please Recording ... confirm recording end of recording apply replay message re-record a message... -
Page 43: Broadcasting A Message On The Loudspeakers Of A Station
Broadcasting a message on the loudspeakers of a 3.13 station group A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: speak, you have 20 seconds number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker. -
Page 44: Allocating An Outside Line
3.15 Allocating an outside line If authorised, you can transfer an outside line to another terminal, thus enabling that person to make an outside call. during an internal conversation “Allocate outside” programmed key your internal correspondent now has an outside line and can dial To know the cost of the call, press the “Allocate &... -
Page 45: Keep In Touch
Keep in touch Other Selecting calls to be diverted When a diversion is applied, you can select the types of call to be diverted: outside, internal, all. message “4-Div” is displayed set “7-ExtLoc” divert internal and divert outside calls (consecutive presses) outside calls divert internal apply... -
Page 46: Diverting Calls To Another Number
Diverting calls to another number (immediate diversion) The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.). diversion key or “Immediate destination diversion” function code number diversion is acknowledged your telephone is no longer active diversion is displayed, with number or name to which the calls are diverted General remark concerning diversions: the number to which... -
Page 47: Diverting Your Calls To Your Voice Message Service
Diverting your calls to your voice message service programmed key or code for type of diversion required number of message service... -
Page 48: Activate/Disable The Personal Assistant
Activate/disable the personal assistant personal assistant display status personal assistant to activate personal to deactivate personal apply assistant assistant... -
Page 49: Personal Assistant : Reaching You With One Number Only
Personal assistant : reaching you with one number only personal assistant select type of diversion dial number of a dial an outside line dial number of your colleague or your number mobile or DECT secretary activate/ deactivate transfer to operator... -
Page 50: Diverting Calls To Your
Diverting calls to your pager Callers will thus be able to contact you while you are moving around the company: “Divert to paging” programmed key or function code diversion is acknowledged message “4-Div” is displayed diversion is acknowledged... -
Page 51: Forwarding Your Calls From The Receiving Terminal
Forwarding your calls from the receiving terminal (“Follow me”) • You wish to receive your calls in your present location: Use the “Follow me” function. “Follow me” programmed key or your extension function code number message “4-Div” is displayed your extension number Applying a selective diversion You can selectively divert calls, according to the caller’s identity:... -
Page 52: Diverting All Group Calls
Diverting all group calls You can divert all your group calls to another internal number: “Divert group calls” programmed number receiving key or function code diversion diversion is acknowledged 4.10 When you return, cancel all diversions “Cancel all diversions” programmed key or function code acknowledgement of cancellation of diversion is displayed. -
Page 53: Diverting Calls When Your Line Is Busy (Divert If Busy)
4.11 Diverting calls when your line is busy (divert if busy) “Divert if busy” programmed key or number receiving function code diversion diversion is acknowledged message “4-Div” is displayed number receiving diversion... -
Page 54: Do Not Disturb
4.12 Do not disturb You can make your terminal temporarily unavailable for all calls. “Do not disturb” programmed key or function code “Do not disturb” message is displayed message “4-Div” is displayed... -
Page 55: When You Return, Consult Recorded Messages
4.13 When you return, consult recorded messages The light indicates that messages have been received. personal code display number of new and old messages message broadcasting replay message erase message call sender of message select message copy message On Easy REFLEXES telephones: use the preprogrammed key to access the “Message”... -
Page 56: Leaving A Recorded Message For Internal Callers
4.14 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Call back “Divert to text” first of the 27 messages programmed key follow instructions to select message Message is selected in the same way as in: Sending a written message to an internal correspondent. -
Page 57: Consulting Written Messages
4.15 Consulting written messages The light indicates that messages have been received. number of messages received is displayed name of first person to call back is displayed number of sender of message is displayed display date and time display contents of of message message read complete message... - Page 58 On Easy REFLEXES telephones: use the preprogrammed key to access the “Message” function: LONG erase message displayed PRESS...
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Page 59: Managing Your Charges
Managing your charges Other Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. “Business account code” number of business programmed key or function code account • Adding or changing a business code during a call: “Business account code during call”... -
Page 60: Charging The Cost Of An Outside Call To Your Company
• At the end of the call, you are called back and you can: 1.Read information 2.Print a charge ticket. concerning call (cost, duration, number of units...). twice On Easy REFLEXES telephones: use the preprogrammed key to access the “Transfer” function: Charging the cost of an outside call to your company If authorised, when travelling or from home, you can call a public network subscriber and charge the cost of the call to your company. -
Page 61: Your Telephone Fits Your Needs
Your telephone fits your needs Other Initializing your voice mailbox Light flashes enter your personal code then record your name according to voice guide instructions Your personal code is used to access your voice mailbox and to lock your telephone. On Easy REFLEXES telephones: use the preprogrammed key to access the “Message”... -
Page 62: Customising Your Voice Greeting
Customising your voice greeting You can replace the greeting message by a personal message. voice message service Please confirm Recording ... recording end of recording apply to return to the default message Modifying your personal code Your personal code is used to access your voice mailbox and to lock your telephone. -
Page 63: Selecting Ringer Tune And Adjusting Volume
Selecting ringer tune and adjusting volume You can select your ringer tune (choice of 8) and adjust the volume (1 to 7). tune number and volume are displayed consecutive presses consecutive presses to exit to obtain tune (8) adjust volume (7) -
Page 64: Adjusting Screen Brightness
Adjusting screen brightness screen brightness icon is displayed consecutive presses exit Levels of brightness are scaled from 4 to 16. -
Page 65: Selecting Language
Selecting language options Lang selecting the apply language (key 1 or 2) Programming direct call keys 0_..press programmed key present value of selected key enter the apply number... -
Page 66: Programming Your Personal Directory
Programming your personal directory Name : directory number (0 current name is displayed to 9) erase current enter new name name 0_..current number is erase current internal or outside displayed name number to be recorded apply Press the '<-' key on the alphabetic keypad to delete a... - Page 67 LONG PRESS erase current name enter new name LONG 0_..PRESS current number is erase current name displayed internal or outside apply number to be recorded * Enter a name : the keys on the numeric keypad also have letters which can be displayed by consecutive presses.
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Page 68: Programming An Appointment Reminder
Programming an appointment reminder • To programme a temporary appointment reminder (one callback within the next 24 hours): Temporary Appt temporary apply appointment time (2 digits for hours, 2 digits for minutes) Appointmnt: for a temporary reminder • To programme a permanent appointment reminder (callback every day at the same time): permanent appointment time... -
Page 69: Identify The Terminal You Are On
• At the programmed time, your telephone rings: to acknowledge If you are in conversation, the display flashes, a tone is sent and you will hear a beep. After three unanswered calls, a temporary callback request will be cancelled but a permanent callback request will remain in memory.If your calls are diverted to another terminal, the diversion is not applied to the reminder call. -
Page 70: Broadcasting Background Music On Your Loudspeaker
6.11 Broadcasting background music on your loudspeaker You can broadcast background music on the loudspeaker of your telephone (depending on configuration): when telephone is not in use, background music is played same key to cancel The music stops when a call is made or received and starts again when you hang up. -
Page 71: Locking Your Terminal
6.12 Locking your terminal This service enables you to prevent any outside calls from being made and prevent any changes to the programming of your terminal: “Locking/unlocking” programmed personal code number key or function code (4 digits) lock your unlock your terminal terminal personal code number (4 digits) -
Page 72: Guarantee And Clauses
Declaration of compliance We, Alcatel Business Systems, hereby declare that we assume the Alcatel Premium Reflexes and Alcatel Easy Reflexes products to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council.