Frequently Asked Questions; Ridecontrol - Display; Energypak - Giant E-bike User Manual

6 frequently asked questions

6.1 RIDECONTROL - DISPLAY

My Charge display can be rotated over the handlebar. Giant should have tightened this better.
• The Charge display should not be overtightened. It should be able to rotate a little in case of rude
contact.
Can I upgrade my Charge display with an EVO display?
• Giant E-parts are mostly interchangeable. Swapping a Charge display for an EVO version is possible.
There is an error code on my screen. What should I do now?
• The error code shows something irregular has happened. It is best to contact your dealer shortly. It
will not harm your bike if you continue using it.
An error code was displayed on my display, but now it is gone. What should I do?
• An error has occurred. The error is not persistent. There is no need to contact your dealer immedia-
tely and the error can be checked during your next routine service check.

6.2 ENERGYPAK

How do I know how much charge my EnergyPak has when it is not connected to the bike?
• By pushing the power button on the EnergyPak, LEDs will light up, indicating the remaining capacity.
Can I use the EnergyPak of another Giant E-bike?
• Yes, Giant EnergyPak are interchangeable.
There are EnergyPak with 300, 400 and 500Wh. Why is the housing not consequently bigger?
• For different capacities, Giant uses cells with different densities. This way, housing can be the same
and fit a variety of bikes.
Can I retrofit a bigger capacity Giant EnergyPak in my bike?
• Yes, Giant EnergyPak are interchangeable.
How come the charge times are not even with the capacity?
• Charging an EnergyPak is not done in a straight line. Especially the last part takes a lot of time.
Should I always empty my EnergyPak completely before recharging?
• There is no need to do complete discharge every time. Complete discharge every 3 months is ap-
preciated for refreshing EnergyPak management.
What happens if my EnergyPak gets empty while riding?
• Obviously, assistance will stop. At 3%, assistance will be less to improve range. At 1%, assistance
will stop completely. Lights will still function for about 2 or 3 hours. Your bike can be ridden without
assistance.
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