What Your Hub Lights Mean - BT smart hub User Manual

What your Hub lights mean

Lights What's happening
No light The power is off or
you've turned the
lights off
Green light The Hub is starting up
Flashing The Hub is connecting
orange light to broadband
Flashing The Hub is working but
purple light the broadband cable
isn't connected
Steady The Hub is working but
orange light isn't connected to the
internet
Red light There's a problem
somewhere
Blue light The Hub is working fine
WPS button
and light
What to do
If you haven't turned the lights off, check that the Hub's Power button is on, its power cable
is plugged in correctly at the mains and power is turned on. If there's still no light, call us on
0800 111 4567. We're usually less busy between 12pm and 6.30pm
Wait a couple of minutes for it to start
Give it a minute or two to connect. The light will turn steady blue when your Hub is ready
Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter,
if needed. You can see which cable goes where on page 4
Connect a device to your Hub using a cable or wi-fi. Open a new web browser window and follow
the on-screen help wizard to get connected
Using the Power button, turn your Hub off and on again. If the light still doesn't turn blue, use a paper clip to
press your Hub's Factory Reset button. If this doesn't fix it, call us on 0800 111 4567. We're usually less
busy between 12pm and 6.30pm. Make sure you're next to your Hub with a computer or device if you call
If you can't get online, there might be a problem with your computer, tablet or mobile device.
Turn it off and then on and try again. If you've still got a problem, get some help from the
manufacturer or supplier
If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got
two minutes). If it's flashing red, it didn't connect – give it a couple of minutes and try again.
No light means that it's connected successfully
For more help, go to bt.com/help/broadband 9