Advanced Call Handling - Mitel MiVoice 6940 Quick Reference Manual

Quick Reference Guide
Call History
The Call History application is a stored log of your missed, outgoing, and received calls.
You can view, delete, and dial out to call history entries as well as copy entries to your
Contacts application.
Call History
Filters
Entry Details
(Avatar, Name/
Number, Time, Date)
Copy to
Contacts
Dial Softkey
Using the Call History application
1. Press the key to access the Call History application.
2. Tap the respective contacts folder and scroll through the entries by swiping up and
down on the list. To view additional call details, tap the
highlighted.
3. Tap the Dial softkey to place a call to the respective entry
or
Tap the Add Contact softkey to copy the entry to your Contacts application
or
Tap the Delete softkey to delete the entry from your Call History.

Advanced call handling

The Mitel MiVoice 6940 IP Phone provides convenient methods for transferring calls and
establishing conference calls.
Transferring a call
1. Ensure you are on active call with the party you wish to transfer.
2. Tap the Transfer softkey.
The active call is placed on hold.
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3. Enter the transfer recipient's number.
4. Tap the Transfer softkey or hang up the handset to complete an unattended call
transfer
or
Wait for an answer, consult, and then tap the Transfer softkey or hang up the handset
to complete an attended transfer.
Scrollbar
Creating a multi-party conference call
Call Details Key
1. Ensure you are on active call with one of the parties with whom you wish to create a
conference.
Call Type Indicator
2. Tap the Add User softkey.
Missed Call
The active call is placed on hold.
Outgoing Call
3. Enter the conference target's number.
Received Call
4. Wait for an answer, consult, and then tap the Join Calls softkey to create the three-
way conference call.
5. Repeat steps 2 to 4 to add an additional party to the conference.
Delete Entry
Softkey
Speed Call programmable key configuration
A Speed Call key allows you to dial a specified number with one key press. Speed Call keys
can be useful as they can be programmed to dial directly to an internal or external number or
quickly access features that use feature access codes. You can also transfer calls to or
create conference calls using your Speed Call keys in place of dialing out manually.
key when the entry is
Note: Configuring a programmable key using the press-and-hold method is only available if enabled by
your System Administrator.
Programming a Speed Call key
1. Press and hold the applicable programmable key (for 0-5 seconds) until the Label
Name field is displayed.
2. In the Label Name field, enter a label to apply to the key using the on-screen
keyboard.
3. Tap the Number field and enter a number using the dialpad keys.
4. (Optional) Tap the Private check box to make the key a Private Speed Call key.
When a Private Speed Call key is tapped, the call is considered private and caller ID
information is not displayed in the phone's call history.
5. Tap the Save softkey to save the information to the key you selected.
Note: Other features such as Phone Lock, Call Forward Always, Do Not Disturb, and Account Code
keys can be programmed using the press-and-hold method (if enabled by your System Administrator).
For more information, please refer to the Mitel MiVoice 6940 IP Phone User Guide.