Troubleshooting - Samsung OfficeServ ITP-5021D User Manual

ANNEX

1. Troubleshooting

Possible problems and troubleshooting steps for your IP phone are described below.
Check the troubleshooting steps before contacting your Authorised Samsung Reseller.
?
The phone does not boot when the power is connected.
! Check to confirm that the data network cable is connected to the LAN socket
on the phone properly.
! Check to confirm that the connected power adaptor is the one supplied with
the ITP-5021D/5014D Phone.
! Disconnect the power adaptor from the phone, and connect it again after about
10 seconds.
(Refer to 'Assembling the ITP-5021D/5014D IP phone' section of 'Preparation'
in this guide.)
?
The phone does function after booting.
! If the screen of the phone displays 'IP conflict', you should consult your IT Manager.
This indicates another network device(e.g. PC) is using the same IP address as your
phone.
! If the screen of the phone displays 'ID conflict', you should consult your IT Manager.
This indicates the user ID for your phone is already in use by another IP phone user.
?
Dial tone is not heard when you lift the handset or press the
[Speaker] button.
! Check that the data network cable and the data cable to your PC are connected
correctly to the LAN and PC sockets respectively.
! Check that the network environment is setup correctly in the phone.
(Refer to the 'Getting Started' section of this guide.)
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