MobileHelp Fall Button User Manual page 11

How do I call for help?
Press your fall detect button firmly. An alarm will be sent to the monitoring center through your
Mobile Device and/or your Base Station. Once you communicate with an operator, if you are
able to speak, please provide your status. If you fall and are not able to push your button, your
fall may automatically be detected and an alarm will be sent to the emergency response center
through your Base Station and/or Mobile Device.
Is the lanyard adjustable?
There are fixed length magnetic lanyards and adjustable length lanyards.
adjustable lanyard: There are two connectors on the lanyard. One that is cone shaped and one
that is pear shaped. There are 2 parts of the lanyard coming out the left side of the cones.
Use one hand to hold the cone shaped part, use the other to pull the top string to shorten the
lanyard. Do the reverse to tighten the lanyard.
magnetic lanyard: These lanyards are not adjustable.
Can a magnetic lanyard cause interference with a pacemaker or other medical device?
If you have a pacemaker or any medical device, consult your manufacturer for information on any
possible risk of magnetic interference with the device.
How long will the battery last?
The battery is designed to last 18 months. Approximately one month before the battery needs
replacement, we will call you to make sure your battery is replaced. The visual indicator will also
flash amber briefly every few minutes to indicate low battery. If this occurs, please contact our
technical support department at 1-877-827-6207.
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MobileHelp Customer Support 1-877-827-6207