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6930 Analog Phone Quick Start Guide
Troubleshooting
What are services and how do I use them?
Services are provided by your telephone service provider or PBX Administrator, and include basic
features such as Caller ID. Services such as Call Forwarding and Voicemail can be accessed through
the
key while other services such as call transferring and three-way calling can be accessed
using feature access codes and the
by contacting your local telephone service provider or your PBX Administrator.
I'm having trouble with services I have subscribed to – how do I get help?
Usually your telephone service provider supplies a special number to call for activation of your
services. When you call this number, you must follow the recorded instructions carefully. This allows
the telephone service provider's system to recognize your phone and customize it with the services
you have subscribed to. If you have any activation problems call your local telephone service provider.
Why is my display blank?
Ensure that the power adapter is fully plugged into the electrical outlet, and that the outlet is supplying
power (you can test this with another electrical device, such as a lamp).
Why can't I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation
instructions, please refer to the 6390 Installation Guide provided with your phone.
Why can't I hear a caller or be heard?
Increase the handset or speaker volume. Make sure the handset cord is inserted securely into the
jack. If the light beside the
Why are incoming calls not identified on the display?
Caller ID information usually arrives between the first and second ring. Let the phone ring at least
once before answering. Make sure you subscribe to caller ID services from your local telephone
service provider.
Why are there no messages on the screen when a call waiting call comes in?
You must subscribe to a call waiting identification service from your telephone service provider.
Why is the light not coming on with a new voice mail message?
You must subscribe to a visual message waiting service from your telephone service provider for
this function to work.
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key. Before using your services, you must activate them
is on, the call is muted; press the
key to turn mute off.
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