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Lenovo S500z Hardware Maintenance Manual

Machine types: 10hc and 10k3.
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Lenovo S500z
Hardware Maintenance Manual
Machine Types: 10HC and 10K3

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Table of Contents

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   Summary of Contents for Lenovo S500z

  • Page 1 Lenovo S500z Hardware Maintenance Manual Machine Types: 10HC and 10K3...
  • Page 2 1 “Read this first: Important safety information” on page 1 and Appendix F “Notices” on page 135. Second Edition (December 2015) © Copyright Lenovo 2015. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered to pursuant a General Services Administration “GSA”...
  • Page 3: Table Of Contents

    Accessing a program on your computer . . . Using the Setup Utility program ..An introduction to Lenovo programs ..Starting the Setup Utility program ..
  • Page 4 UEFI diagnostic program ..Lenovo Web site ... . Recovery information ... .
  • Page 5: About This Manual

    Important: This manual is intended only for trained service technicians who are familiar with Lenovo computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a Lenovo computer, be sure to read and understand Chapter 1 “Read this first: Important safety information” on page 1.
  • Page 6 Lenovo S500z Hardware Maintenance Manual...
  • Page 7: Chapter 1. Read This First: Important Safety Information

    • Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. • Before you start the machine, ensure that other service representatives and the customer's personnel are not in a hazardous position. © Copyright Lenovo 2015...
  • Page 8: Safety Inspection Guide

    • Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock). • Explosive hazards, such as a damaged CRT face or bulging capacitor • Mechanical hazards, such as loose or missing hardware Lenovo S500z Hardware Maintenance Manual...
  • Page 9: Handling Electrostatic Discharge-sensitive Devices

    The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the power cord disconnected. Checklist: 1. Check exterior covers for damage (loose, broken, or sharp edges). 2. Power-off the computer. Disconnect the power cord. 3.
  • Page 10: Grounding Requirements

    • Connect and disconnect cables as described in the following tables when installing, moving, or opening covers on this product or attached devices. Lenovo S500z Hardware Maintenance Manual...
  • Page 11 To Connect To Disconnect 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2. First, remove power cords from outlet. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4.
  • Page 12 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. Lenovo S500z Hardware Maintenance Manual...
  • Page 13 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) Chapter 1 Read this first: Important safety information...
  • Page 14 3. Conecte os cabos de sinal aos conectores. 3. Remova os cabos de sinal dos conectores. 4. Conecte os cabos de alimentação às tomadas. 4. Remova todos os cabos dos dispositivos. 5. LIGUE os dispositivos. CUIDADO: Lenovo S500z Hardware Maintenance Manual...
  • Page 15 Ao substituir a bateria de lítio, utilize apenas uma bateria com Número de Peça 45C1566 ou um tipo de bateria equivalente recomendado pelo Se o seu sistema possui um módulo com uma bateria de lítio, substitua-o apenas por um módulo do mesmo tipo e do mesmo fabricante. A bateria contém lítio e pode explodir se não for utilizada, manuseada ou descartada de maneira correta.
  • Page 16 O dispositivo também pode ter mais de um cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de alimentação. Lenovo S500z Hardware Maintenance Manual...
  • Page 17 Chapter 1 Read this first: Important safety information...
  • Page 18 Lenovo S500z Hardware Maintenance Manual...
  • Page 19 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 20 Certains produits à laser contiennent une diode à laser intégrée de classe 3A ou 3B. Prenez connaissance des informations suivantes: Rayonnement laser lorsque le carter est ouvert. Evitez toute expositiondirecte au rayon laser. Evitez de regarder fixement le faisceau ou del'observer à l'aide d'instruments optiques. Lenovo S500z Hardware Maintenance Manual...
  • Page 21 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Soulevez la machine avec précaution. ATTENTION: L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation.
  • Page 22 Laserstrahlungen freigesetzt werden. Das Gerät enthält keine zu wartenden Teile. • Werden Steuerelemente, Einstellungen oder Durchführungen von Prozeduren anders als hier angegeben verwendet, kann gefährliche Laserstrahlung auftreten. VORSICHT Einige Lasergeräte enthalten eine Laserdiode der Klasse 3A oder 3B. Beachten Sie Folgendes: Lenovo S500z Hardware Maintenance Manual...
  • Page 23 Laserstrahlung bei geöffneter Verkleidung. Nicht in den Strahl blicken. Keine Lupen oder Spiegel verwenden. Strahlungsbereich meiden. ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Arbeitsschutzrichtlinien beim Anheben der Maschine beachten. ACHTUNG: Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen.
  • Page 24 Lenovo S500z Hardware Maintenance Manual...
  • Page 25 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. •...
  • Page 26 • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. • L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose. Lenovo S500z Hardware Maintenance Manual...
  • Page 27 PERICOLO Alcune unità laser contengono un diodo laser di Classe 3A o Classe 3B. Tener presente quanto segue: Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente con strumenti ottici ed evitare l'esposizione al fascio. ≥18 kg ≥32 kg ≥55 kg ATTENZIONE:...
  • Page 28 Lenovo S500z Hardware Maintenance Manual...
  • Page 29 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. •...
  • Page 30 • No quite las cubiertas. Si quita las cubiertas del producto láser, podría quedar expuesto a radiación láser peligrosa. Dentro del dispositivo no existe ninguna pieza que requiera servicio técnico. • Si usa controles o ajustes o realiza procedimientos que no sean los especificados aquí, podría exponerse a radiaciones peligrosas. PELIGRO Lenovo S500z Hardware Maintenance Manual...
  • Page 31 Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...
  • Page 32 Lenovo S500z Hardware Maintenance Manual...
  • Page 33: Chapter 2. Product Overview

    Integrated camera shield control slider Integrated camera Optical drive eject/close button Optical drive activity indicator Monitor/computer mode switch Power button • Integrated camera Used to take pictures or hold a video conference. • Integrated camera activity indicator © Copyright Lenovo 2015...
  • Page 34: Rear View

    Used to turn on your computer. You also can use the power button to turn off your computer only when ® ® you cannot use any Microsoft Windows shutdown procedure to turn off your computer. Rear view Figure 2. Rear view Lenovo S500z Hardware Maintenance Manual...
  • Page 35: Computer Components

    Security-lock slot USB 3.0 connectors (2) Headset connector Card reader slot HDMI -in connector USB 2.0 connectors (3) HDMI-out connector Ethernet connector ac power adapter connector Internal speakers (2) • ac power adapter connector Used to connect the ac power adapter to your computer for power supply. •...
  • Page 36 Figure 3. Computer components Frame stand UltraFlex II Stand base UltraFlex II Stand Monitor stand base Monitor stand Computer cover Wi-Fi antennas (2) M.2 Wi-Fi card Lenovo S500z Hardware Maintenance Manual...
  • Page 37: Major Frus And Crus

    Integrated camera shield control slider System board shield Memory module I/O bracket Heat sink Coin-cell battery ® System board VESA mount bracket Storage drive bracket System fan Storage drive Internal speakers (2) Feet (2) Control button board Converter board Optical drive Optical drive bracket ac power adapter Major FRUs and CRUs...
  • Page 38 Figure 4. Major FRUs and CRUs The following table lists the major FRUs shown in the illustration above and identifies which FRUs are also self-service CRUs or optional-service CRUs. Lenovo S500z Hardware Maintenance Manual...
  • Page 39 Storage drive Converter board Power button board Plastic optical drive bracket Metal optical drive bracket Optical drive Power adapter For detailed FRU information, such as the FRU part numbers and supported computer models, go to: http:/www.lenovo.com/serviceparts-lookup Chapter 2 Product overview...
  • Page 40: Parts On The System Board

    Coin-cell battery Locating the machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service.
  • Page 41: Features

    Your computer is preinstalled with Windows 7 or Windows 10 operating system. Additional operating systems might be identified by Lenovo as compatible with your computer. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system provider.
  • Page 42 • Card reader • Memory slot • Optical drive (available on some models) • Storage drive bay Network features • Ethernet LAN • Wireless LAN (available on some models) • Bluetooth (available on some models) Lenovo S500z Hardware Maintenance Manual...
  • Page 43 Security features For more information, see Chapter 5 “Security” on page 59. System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer.
  • Page 44: Specifications

    Accessing a program on your computer Note: For Windows 7, depending on your computer model, some of the Lenovo programs might be ready to be installed, so you need to install them manually. Then, you can access and use these programs.
  • Page 45: An Introduction To Lenovo Programs

    – Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources. Lenovo Companion is filled with exclusive Lenovo content to help you learn more about what you can do with your computer.
  • Page 46 The SHAREit or Lenovo SHAREit program provides a quick and easy way to share files and folders among computers, smartphones, tablets, or smart TVs with the Android or the Windows operating system installed. SHAREit or Lenovo SHAREit uses any type of network or even no network at all to share files and folders.
  • Page 47: Chapter 3. Using Your Computer

    “Using the single-touch or multi-touch feature” on page 48 Adjusting the computer stand You can use the computer stand to adjust the computer to a position comfortable for you. Note: The computer stand is available only on some models. © Copyright Lenovo 2015...
  • Page 48: Adjusting The Frame Stand

    You can use the monitor stand to adjust the computer by doing the following: • You can adjust the vertical position of the computer between 5° to the front and 24° to the rear as shown. Lenovo S500z Hardware Maintenance Manual...
  • Page 49: Adjusting The Ultraflex Ii Stand

    Figure 8. Adjusting the monitor stand • You can adjust the angle of the computer between 45° to the left and 45° to the right as shown. Figure 9. Adjusting the monitor stand Adjusting the UltraFlex II Stand You can use the UltraFlex II Stand to adjust the computer by doing the following: •...
  • Page 50 • After you adjust your computer to the rear, you can adjust the UltraFlex II Stand downward at an angle of 57° as shown. Figure 11. Adjusting the UltraFlex II Stand • Turn the computer at an angle of 45° to the left and 45° to the right. Lenovo S500z Hardware Maintenance Manual...
  • Page 51: Registering Your Computer

    Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register your computer with Lenovo, ensure that your computer is connected to the Internet. Then, go to http://www.lenovo.com/register and follow the instructions on the screen.
  • Page 52: Adding An Icon To The Windows Notification Area

    • Do not scratch or mark the disc. • Do not place or store the disc in direct sunlight. • Do not use benzene, thinners, or other cleaners to clean the disc. • Do not drop or bend the disc. Lenovo S500z Hardware Maintenance Manual...
  • Page 53: Playing And Removing A Disc

    Playing and removing a disc To play a disc, do the following: 1. With the computer on, press the eject/close button on the front of the optical drive. The tray slides out of the drive. 2. Insert a disc into the tray. Some optical drive has a snap hub in the center of the tray. If your drive has a snap hub, support the tray with one hand and then push center of the disc until it snaps into place.
  • Page 54: Connecting To A Network

    Depending on your computer model, your computer comes with the single-touch or multi-touch feature. The single-touch feature enables you to use only one finger at a time to interact with your computer. The multi-touch feature enables you to use one or two fingers to interact with your computer. Lenovo S500z Hardware Maintenance Manual...
  • Page 55 Note: The single-touch and multi-touch features are available only on some models. To use the single-touch or multi-touch feature, do the following: • To make a single click, tap the touch screen once with your finger. • To make a double-click, tap twice without pausing. •...
  • Page 56 Lenovo S500z Hardware Maintenance Manual...
  • Page 57: Chapter 4. You And Your Computer

    1. Comfort Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best. The following figure sets an example for your reference. © Copyright Lenovo 2015...
  • Page 58: Accessibility Information

    Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: http://www.lenovo.com/accessibility...
  • Page 59 Ease of Access Center Ease of Access Center on the Windows operating system enables users to configure their computers to suit their physical and cognitive needs. To use Ease of Access Center, do the following: 1. Click the Start button to open the Start menu. 2.
  • Page 60 – Change the size of the items on the desktop or a window. Note: This function might not work on some windows. If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size. Lenovo S500z Hardware Maintenance Manual...
  • Page 61: Cleaning Your Computer

    Then, you can type a message on your computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.
  • Page 62: Good Maintenance Practices

    The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determine the cause of a problem. • Back up your data on the storage drive regularly. You can restore the storage drive from a backup.
  • Page 63: Moving Your Computer

    • Use one of the following Lenovo programs to get the system updates, such as device driver updates and software updates: – For Windows 7: Use the Driver and Application Installation program. To use the program, do one of the following: –...
  • Page 64 Lenovo S500z Hardware Maintenance Manual...
  • Page 65: Chapter 5. Security

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support...
  • Page 66: Viewing And Changing Security Settings In The Setup Utility Program

    2. Depending on your Windows version, do one of the following: – For Windows 7: Click Control Panel ➙ User Accounts. – For Windows 10: Click Settings ➙ Accounts. 3. Follow the instructions on the screen. Lenovo S500z Hardware Maintenance Manual...
  • Page 67: Protecting Data Against Viruses

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
  • Page 68 Lenovo S500z Hardware Maintenance Manual...
  • Page 69: Chapter 6. Advanced Configuration

    3. Select the feature you want to enable or disable and press Enter. 4. Select the desired setting and press Enter. 5. Exit the Setup Utility program. See “Exiting the Setup Utility program” on page 66. © Copyright Lenovo 2015...
  • Page 70: Enabling Or Disabling Erp Lps Compliance Mode

    Enabling or disabling ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.
  • Page 71: Using Bios Passwords

    Using BIOS passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. You do not have to set any passwords to use your computer. However, using passwords improves computer security. If you decide to set any passwords, read the following topics. Setup Utility program password types The following types of passwords are available: •...
  • Page 72: Selecting A Startup Device

    Enter to start the Setup Utility program. For more information about how to select a permanent startup device, see “Changing the startup device sequence permanently” on page 66. Exiting the Setup Utility program To exit the Setup Utility program, do one of the following: Lenovo S500z Hardware Maintenance Manual...
  • Page 73: Updating The Bios

    To update the BIOS, do the following: 1. Go to http://www.lenovo.com/drivers. 2. Download the flash BIOS update driver for the operating system version or the ISO image version (used to create a flash update disc). Then, download the installation instructions for the flash BIOS update driver you download.
  • Page 74 Lenovo S500z Hardware Maintenance Manual...
  • Page 75: Chapter 7. Troubleshooting, Diagnostics, And Recovery

    5. Recover your operating system. See “Recovery information” on page 79. 6. If none of these actions solve your problem, contact the Lenovo Customer Support Center. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone. For more information about help, service, and technical assistance, see Chapter 10 “Getting information, help, and service”...
  • Page 76: Audio Problems

    • Click the volume icon in the Windows notification area on the taskbar. Then, click the speaker icon on top of the volume control. Click the Levels tab and ensure that the Balance settings are set correctly . Lenovo S500z Hardware Maintenance Manual...
  • Page 77: Cd Problems

    Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification area. See “Adding an icon to the Windows notification area” on page 46. CD problems This section provides solutions to CD-related problems. A CD or DVD does not work Solutions: •...
  • Page 78: Intermittent Problems

    Symptom: "No Operating System Found" message or the system not starting up from the correct storage drive Solutions: • Ensure that all storage drive signal cables and power cables are connected correctly. Lenovo S500z Hardware Maintenance Manual...
  • Page 79: Screen Problems

    • Ensure that the storage drive your computer starts up from is listed as the first startup device in the Setup Utility program. Refer to “Changing the startup device sequence permanently” on page 66. Note: In rare cases, the storage drive with the operating system might get corrupted or damaged. In such cases, you might need to replace the storage drive.
  • Page 80 • For Windows 10, enable the wireless LAN feature in Windows Settings. Click the Start button to open the Start menu, and then click Settings ➙ Network & Internet ➙ Wi-Fi. Turn on the Wi-Fi feature. • Enable the wireless LAN adapter. Lenovo S500z Hardware Maintenance Manual...
  • Page 81: Performance Problems

    1. Depending on your Windows version, do one of the following: – For Windows 7: Click the Start button to open the Start menu. – For Windows 10: Right-click the Start button to open the Start context menu. 2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click Network and Sharing Center ➙...
  • Page 82 – To turn some Windows features off, click Turn Windows features on or off. Follow the instructions on the screen. – To remove some unnecessary programs, select the program you want to remove, and then click Uninstall/Change or Uninstall. Insufficient free memory space Solutions: Lenovo S500z Hardware Maintenance Manual...
  • Page 83: Serial Connector Cannot Be Accessed

    • Detach and reconnect the USB connector to reset the USB device. I cannot install the Windows 7 operating system using an external USB device Solution: Go to http://www.lenovo.com/support to download and install USB drivers. Software and driver problems This section provides solutions to software- and driver-related problems.
  • Page 84: Diagnostics

    If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and print the log files created by the program. You might need the log files when you speak to a Lenovo technical support representative.
  • Page 85: Recovery Information

    Note: For some keyboards, you might need to press Fn+F8 to open the Advanced Boot Options window. • Use the Lenovo Rescue System program to restore the storage drive from a backup, or restore the C drive to the factory-default settings.
  • Page 86 Note: To create a recovery medium, see “Good maintenance practices” on page 56. • Use the Lenovo Rescue System program to restore the storage drive from a backup, or restore the C drive to the factory-default settings.
  • Page 87: Chapter 8. Service Checkout And Symptom-to-fru Index

    Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? © Copyright Lenovo 2015...
  • Page 88: Symptom-to-fru Index

    “Undetermined problems” on page 86. Notes: • The Symptom-to-FRU index is not specific to any machine type and are applicable to all Lenovo computers. • If you have both an error message and an incorrect audio response, diagnose the error message first.
  • Page 89: Power Supply Problems

    Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.
  • Page 90: Miscellaneous Error Conditions

    1. Ensure that network is in startup sequence as first device or first device after diskette. 2. Ensure that network adapter is enabled for RPL. 3. Network adapter (Advise network administrator of new MAC address) Lenovo S500z Hardware Maintenance Manual...
  • Page 91 Message/Symptom FRU/Action ® Computer will not perform a Wake On LAN (if applicable) 1. Check power supply and signal cable connections to network adapter. 2. Ensure that the operating system settings are set to enable Wake on LAN. 3. Ensure Wake On LAN feature is enabled in Setup/Configuration (see “Starting the Setup Utility program”...
  • Page 92: Undetermined Problems

    4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues, replace the system board. See “Replacing the system board” on page 104. Lenovo S500z Hardware Maintenance Manual...
  • Page 93: Chapter 9. Installing Or Replacing Hardware

    • When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option. • In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will come with the CRU or will come a few days after the CRU arrives.
  • Page 94: Replacing The Power Adapter

    1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Disconnect the power adapter cable from the computer. Figure 15. Disconnecting the power adapter Lenovo S500z Hardware Maintenance Manual...
  • Page 95: Replacing The Computer Stand

    To install the power adapter, connect the power adapter to the power adapter connector at the rear of your computer and a workable electrical outlet. Figure 16. Connecting the power adapter Replacing the computer stand Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
  • Page 96 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the computer cover is facing up. Lenovo S500z Hardware Maintenance Manual...
  • Page 97 3. Remove the two screws that secure the monitor stand. Then, lift the monitor stand to remove it from the computer cover. Figure 19. Removing the monitor stand 4. Rotate the bottom cover of the base to display the screw .
  • Page 98 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the computer cover is facing up. Lenovo S500z Hardware Maintenance Manual...
  • Page 99 3. Remove the screw that secures the UltraFlex II Stand to the computer. Then, lift the UltraFlex II Stand up to remove it from the computer. Figure 23. Removing the UltraFlex II Stand 4. Remove the screw that secures the UltraFlex II Stand base to remove it from the UltraFlex II Stand. Figure 24.
  • Page 100: Removing The Computer Cover

    2. Remove the computer stand. See “Replacing the computer stand” on page 89. 3. Unlock any locking device that secures the computer cover. Lenovo S500z Hardware Maintenance Manual...
  • Page 101: Replacing The Vesa Mount Bracket

    4. Remove the two screws that secure the computer cover. Then, lift the computer cover up to remove it from the computer. Figure 26. Removing the computer cover Replacing the VESA mount bracket Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
  • Page 102: Replacing The System Board Shield

    2. Remove the computer stand. See “Replacing the computer stand” on page 89. 3. Remove the computer cover. See “Removing the computer cover” on page 94. 4. Locate the system board shield. See “Computer components” on page 29. Lenovo S500z Hardware Maintenance Manual...
  • Page 103: Replacing The M.2 Wi-fi Card

    5. Remove the four screws that secure the system board shield to the computer. Then, lift the system board shield up to remove it from the computer. Figure 30. Removing the system board shield 6. Align the screw holes in the new system board shield with the screw holes in the chassis. Then, install the four screws to secure the system board shield to the chassis.
  • Page 104 9. Insert a new M.2 Wi-Fi card into the M.2 Wi-Fi card slot. Then, pivot the M.2 Wi-Fi card downward. Note: Do not touch the notched edge of the M.2 Wi-Fi card. Figure 33. Installing the M.2 Wi-Fi card Lenovo S500z Hardware Maintenance Manual...
  • Page 105: Replacing The Heat Sink

    10. Install the screw to secure the M.2 Wi-Fi card to the system board. Then, connect the M.2 Wi-Fi antenna cables to the M.2 Wi-Fi card. Figure 34. Securing the M.2 Wi-Fi card What to do next: • To work with another piece of hardware, go to the appropriate section. •...
  • Page 106 Figure 36. Installing the heat sink What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 115. Lenovo S500z Hardware Maintenance Manual...
  • Page 107: Replacing The System Fan

    Replacing the system fan Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. To replace the system fan, do the following: 1. Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.
  • Page 108: Replacing The Coin-cell Battery

    Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-connector assignments (configuration). A coin-cell battery keeps this information active when you turn off the computer. Lenovo S500z Hardware Maintenance Manual...
  • Page 109 The coin-cell battery normally requires no charging or maintenance throughout its life; however, no coin-cell battery lasts forever. If the coin-cell battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer. Refer to the “Lithium coin-cell battery notice”...
  • Page 110: Replacing The System Board

    12. Install the Wi-Fi card. See “Replacing the M.2 Wi-Fi card” on page 97. 13. Install the memory modules. See “Replacing a memory module” on page 101. 14. Install the heat sink. See “Replacing the heat sink” on page 99. Lenovo S500z Hardware Maintenance Manual...
  • Page 111: Replacing The I/o Bracket

    15. Install the system board shield. See “Replacing the system board shield” on page 96. 16. Install the computer cover. See “Removing the computer cover” on page 94. 17. Install the computer stand. See “Replacing the computer stand” on page 89. 18.
  • Page 112: Replacing The Internal Speakers

    6. Disconnect the cable from the internal speaker connector in the system board. See “Parts on the system board” on page 34. 7. Flex the speaker out of the metal clips. Then, lift the internal speaker to completely remove it from the chassis. Figure 45. Removing the speaker Lenovo S500z Hardware Maintenance Manual...
  • Page 113: Replacing The 2.5-inch Storage Drive

    8. Press the internal speaker downward as shown until it is secured in place. Figure 46. Installing a new internal speaker 9. Connect the cable of the new internal speakers to the internal speaker connector in the system board. See “Parts on the system board” on page 34. What to do next: •...
  • Page 114 8. Align the screw holes in the new storage with the screw holes in the bracket. Then, install the four screws to secure the storage drive to the storage drive bracket. Figure 49. Installing the 2.5-inch storage drive into the bracket Lenovo S500z Hardware Maintenance Manual...
  • Page 115: Replacing The Converter Board

    9. Align the screw holes in the storage drive bracket with the screw holes in the chassis. Then, install the four screws to secure the storage drive bracket to the chassis. Figure 50. Installing the 2.5-inch storage bracket into the computer 10.
  • Page 116: Replacing The Control Button Board

    2. Remove the computer stand. See “Replacing the computer stand” on page 89. 3. Remove the computer cover. See “Removing the computer cover” on page 94. 4. Locate the control button board. See “Computer components” on page 29. Lenovo S500z Hardware Maintenance Manual...
  • Page 117: Replacing The Optical Drive

    5. Disconnect the control button board cable from the control button board connector on the system board. See “Parts on the system board” on page 34. 6. Push the plastic tabs that secure the control button board as shown. Then, lift the control button board to remove it from the computer.
  • Page 118: Replacing The Plastic Optical Drive Bracket

    3. Remove the computer cover. See “Removing the computer cover” on page 94. 4. Remove the optical drive. See “Replacing the optical drive” on page 111. 5. Locate the plastic optical drive bracket. See “Computer components” on page 29. Lenovo S500z Hardware Maintenance Manual...
  • Page 119: Replacing The M.2 Wi-fi Antennas

    6. Press the three screws that secure the optical drive bracket to the chassis. Figure 58. Removing the screws that secure the bracket 7. Align the two metal tabs with the corresponding holes in the chassis. Then, pivot the bracket downward and slide the bracket as shown until it snaps into position.
  • Page 120: Replacing The Integrated Camera

    2. Place a soft, clean towel or cloth on the desk or other flat surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. Lenovo S500z Hardware Maintenance Manual...
  • Page 121: Completing The Parts Replacement

    3. Remove the computer stand. See “Replacing the computer stand” on page 89. 4. Remove the computer cover. See “Removing the computer cover” on page 94. 5. Locate the integrated camera. See “Major FRUs and CRUs” on page 31. 6. Make a record the routing of the integrated camera cable. Then, disconnect the cable from the system board.
  • Page 122 8. Update your configuration. See “Using the Setup Utility program” on page 63. 9. If a newly installed hardware component does not work normally, update the device driver. See “Keeping your computer current” on page 56. Lenovo S500z Hardware Maintenance Manual...
  • Page 123: Chapter 10. Getting Information, Help, And Service

    User Guide. Lenovo Web site The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You also can do the following: • Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your computer, and special offers.
  • Page 124: Lenovo Support Web Site

    • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.
  • Page 125: Purchasing Additional Services

    • Upgraded or extended hardware repair services • Custom installation services Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com Chapter 10 Getting information, help, and service...
  • Page 126 Lenovo S500z Hardware Maintenance Manual...
  • Page 127: Appendix A. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 128 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
  • Page 129: Eurasian Compliance Mark

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/UserManuals.
  • Page 130 Lenovo S500z Hardware Maintenance Manual...
  • Page 131: Appendix B. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
  • Page 132: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.
  • Page 133 Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/recycling Appendix B. WEEE and recycling information...
  • Page 134 Lenovo S500z Hardware Maintenance Manual...
  • Page 135: Appendix C. Restriction Of Hazardous Substances Directive (rohs)

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). © Copyright Lenovo 2015...
  • Page 136: Ukraine Rohs

    Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. Lenovo S500z Hardware Maintenance Manual...
  • Page 137: Appendix D. China Energy Label

    Appendix D. China Energy Label © Copyright Lenovo 2015...
  • Page 138 Lenovo S500z Hardware Maintenance Manual...
  • Page 139: Appendix E. Energy Star Model Information

    For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration: Table 1.
  • Page 140 Lenovo S500z Hardware Maintenance Manual...
  • Page 141: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 142: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies. Intel is a trademark of Intel Corporation in the U.S. and/or other countries.

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