Diagnostics; Lenovo Solution Center; Uefi Diagnostic Program - Lenovo S500z Hardware Maintenance Manual

2. If the problem is caused by an application program:
• Refer to the printed documentation that comes with the program or the help system of the program.
• Update the program. See "Keeping your computer current" on page 56.
• Uninstall the program and then reinstall it. To download a program that is preinstalled on your
computer, go to http://www.lenovo.com/support and follow the instructions on the screen.
A device does not work normally due to device driver problems
Solution: Update the device driver. See "Keeping your computer current" on page 56.

Diagnostics

Note: If you are using a Windows operating system other than Windows 7 or Windows 10, go to
http://www.lenovo.com/diags for the diagnostics information for your computer.
The diagnostic program is used to test hardware components of your computer. The diagnostic program also
can report operating-system-controlled settings that interfere with the correct operation of your computer.

Lenovo Solution Center

The Lenovo Solution Center program is the diagnostic program preinstalled on your computer. The program
enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system
information collection, security status, and support information, along with hints and tips for maximum
system performance.
To open the Lenovo Solution Center program, see "Accessing a program on your computer" on page 38. For
more information about using the program, refer to the help system of the program.
If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save
and print the log files created by the program. You might need the log files when you speak to a Lenovo
technical support representative.

UEFI diagnostic program

The UEFI diagnostic program enables you to test hardware devices (such as memory modules or storage
drives) and provides the following tools:
• System information
• Recover bad sectors tool
• Generate configuration file
• Execute from configuration file
To use the UEFI diagnostic program, do the following:
1. Turn on or restart your computer.
2. Before Windows starts, repeatedly press and release the F10 key until the UEFI diagnostic program
opens.
Note: If a BIOS password has been set, the Setup Utility program will not open until you enter the
correct password. For more information, see "Using BIOS passwords" on page 65.
3. Follow the instructions on the screen to use the diagnostic program.
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Lenovo S500z Hardware Maintenance Manual