When The Address Book Is Updated - Ricoh MP 2554 Series Manual

10. Troubleshooting
Message
"The format of the image
data is not valid. See the
manual for required data."

When the Address Book Is Updated

Message
"Updating the destination list
has failed. Try again?"
"Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."
244
Cause
The file format of the shortcut
image to be added is not
supported.
Cause
A network error has
occurred.
The destination list is being
updated from the network
using Web Image Monitor.
Solution
The file format of shortcut images to be
added must be PNG. Specify the
image again.
Solution
• Check whether the server is
connected.
• Antivirus programs and firewalls
can prevent client computers from
establishing connection with this
machine.
• If you are using antivirus software,
add the program to the exclusion
list in the application settings. For
details about how to add
programs to the exclusion list, see
the antivirus software Help.
• To prevent a firewall from
blocking the connection, register
the machine's IP address in the
firewall's IP address exclusion
settings. For details about the
procedure for excluding an IP
address, see your operating
system's Help.
Wait until the message disappears. Do
not turn off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before operation is resumed.
Operation is not possible while this
message is displayed.