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Trouble shooting
In the event of a product malfunction, please check the following list for a usual and possible solution
before requesting service.
1. Product is not turned on.
Check out whether the power is being supplied well.
2. Product continues displaying "Loading" or "Starting UI...."
Check the product can boot without HDD
If product continues displaying "Loading" or "Starting UI...." Without HDD, you can try emergent upgrade.
Please refer method of factory default in provided CD
3. Camera video is not displayed on monitor
Check the video input / output connections on the product rear panel.
Check the camera status and the connection between camera video/power cable.
Check if CAMERA STATUS in menu is SHOW.
4. I cannot hear Audio
Check the audio input/output connections on the rear panel of DVR.
Audio works only in full screen mode.
5. I can't stop recording by remote controller or REC button
Check out that RECORD CONTINUOUS of REC OPTION of MENU is OFF.
6. I can't find previous recording data.
The product operates automatically OVERWRITE function. It deletes the oldest recording data to
overwrite when HDD is full.
7. Product is not compatible with external USB device
.
Please check if USB memory stick is in protection(password) function. Protection function of USB device
should not be discharged.
8. I can't connect to network
.
Check if network of menu is setting correctly such as Network port, ID, Password
Check if your internet line is available. Please ask your service provider to check internet line.
If the problem you are experiencing persists or is not mentioned above, please contact service center or
your local distributor.
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