Getting Help And Information From The World Wide Web; Software Service And Support; Hardware Service And Support; Ibm Taiwan Product Service - IBM LTO Ultrium 4 Installation And User Manual

Getting help and information from the World Wide Web

On the World Wide Web, the IBM website has up-to-date information about IBM
systems, optional devices, services, and support. The address for IBM System x
and xSeries
IBM BladeCenter
address for IBM IntelliStation
intellistation/.
You can find service information for IBM systems and optional devices at
http://www.ibm.com/supportportal/.

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with System x and xSeries servers,
BladeCenter products, IntelliStation workstations, and appliances. For information
about which products are supported by Support Line in your country or region,
see http://www.ibm.com/services/supline/products/.
For more information about Support Line and other IBM services, see
http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/ for
support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).

Hardware service and support

You can receive hardware service through your IBM reseller or IBM Services. To
locate a reseller authorized by IBM to provide warranty service, go to
http://www.ibm.com/partnerworld/ and click Find Business Partners on the
right side of the page. For IBM support telephone numbers, see
http://www.ibm.com/planetwide/. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.

IBM Taiwan product service

IBM Taiwan product service contact information:
56
LTO Ultrium 4 Half High Tape Drive
®
information is http://www.ibm.com/systems/x/. The address for
®
information is http://www.ibm.com/systems/bladecenter/. The
IBM Taiwan Corporation
3F, No 7, Song Ren Rd.
Taipei, Taiwan
Telephone: 0800-016-888
®
information is http://www.ibm.com/systems/
®