Xerox 7800 User Manual page 273

Paper Misfeeds and Paper Size Jams
Probable Causes
The paper is not correctly positioned in the
tray.
The paper tray is too full.
The paper guides are not correctly adjusted
to the paper size.
The tray contains warped or wrinkled paper.
The paper is moist from humidity.
Using paper of the wrong size, thickness, or
type.
Label and Envelope Misfeeds
Probable Causes
The label sheet is facing the wrong way in the
tray.
Envelopes are loaded in the wrong tray.
Envelopes are loaded incorrectly in tray 5.
Envelopes are loaded incorrectly in the
envelope tray.
Solutions
• Remove the misfed paper and reposition it properly in the tray.
• Adjust the paper guides in the tray to match the size of the
paper.
Remove some of the paper. Do not load paper past the fill line.
1. Remove the paper.
2. Adjust the paper guides in the tray to match the size of the
paper.
3. Replace the paper.
Remove the paper, smooth it out, and reload it. If it still misfeeds,
do not use that paper.
Remove the moist paper and replace it with new, dry paper.
Use only Xerox approved paper. For details, see
page 50.
Solutions
Load label sheets according to the instructions from the
manufacturer.
• Load labels face up in trays 1–4.
• Load labels face down in tray 5.
Use tray 5 to print envelopes.
To load envelopes in tray 5:
• Load envelopes long-edge feed, flap-side up, flaps closed, with
the flaps leading into the printer.
• Load C4 and custom-size envelopes longer than 320 mm
(12.6 in.) short-edge feed, with the flaps closed, flap-side up. The
flaps are toward the back or leading into the printer. For
custom-size envelopes, define a custom size on the control panel.
Load envelopes in the optional envelope tray with the flaps closed,
flap-side down, and the long edge toward the left.
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Xerox WorkCentre 7800/7800i Series Color Multifunction Printer
Troubleshooting
Supported Paper on
273
User Guide