Problems Receiving Faxes - Xerox 7800 User Manual

Troubleshooting

Problems Receiving Faxes

Symptoms
The fax received by the recipient
is blank.
The printer answers the call but
does not print the fax.
The received fax size is reduced
in size.
Faxes are not received
automatically.
If the problem persists, for online support information, go to www.xerox.com/office/WC780Xsupport.
®
296 Xerox WorkCentre
User Guide
Probable Causes
There is a problem with the telephone
connection or with the fax machine of
the sender.
The sender loaded the pages
incorrectly.
The memory is full.
The paper supply in the printer does
not match the document size sent.
The printer is set to receive faxes
manually.
The memory is full.
The telephone line is connected
incorrectly.
There is a problem with the fax
machine of the sender.
®
7800/7800i Series Color Multifunction Printer
Solutions
Verify that the printer can make clean
copies. If it can, have the sender fax
the document again.
Contact the sender.
To increase available memory, delete
stored jobs and wait for the existing
jobs to complete.
Confirm the original size of the
documents, then load the appropriate
paper size in the printer.
Set the printer to receive faxes
automatically.
If the printer is out of paper, faxes and
print jobs can deplete the printer of
memory. Load paper and print the jobs
stored in the memory.
Verify the telephone line connection. If
the telephone line is disconnected,
connect it.
Make a copy to verify that the printer
can make clean copies and prints. If
the copy prints correctly, have the
recipient verify that their fax machine
is operating correctly.