Configuration Overview; Shoretel Configuration; Shoretel System Settings - General - Polycom SoundStation IP 4000 Manual

ID Name
2.11 Initiate call to a Hunt
Group
2.12 Initiate call to a
Workgroup
2.13 Hunt Group Member
2.14 Workgroup Agent
Call Forward – "FindMe"
2.15
2.16 ShoreTel Converged
Conferencing Server
2.17 Bridged Call Appearance
(BCA) extension

Configuration Overview

The following steps are required to configure the Polycom SoundStation IP 4000, 5000, 6000, and
7000 conference phones to work with the ShoreTel system.

ShoreTel Configuration

This section describes the ShoreTel system configuration to support the Polycom SoundStation IP
phones. The section is divided into general system settings and individual user configurations needed to
support the SoundStation IP phones.

ShoreTel System Settings - General

The first settings to address within the ShoreTel system are the general system settings. These
configurations include the call control, the switch, and the site settings. If these items have already been
configured on the system, skip this section and go on to the "ShoreTel System Settings – Individual
Users" section below.
960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com
Description
Initiate a call from DUT and verify that calls route to the
proper Hunt Group and are answered by an available
hunt group member with audio in both directions using
G.729 and G.711 codecs.
Initiate a call from DUT and verify that calls route to the
proper Workgroup and are answered successfully by an
available workgroup agent with audio in both directions
using G.729 and G.711 codecs.
Verify that incoming calls to a hunt group can be
answered properly when DUT is a member of the hunt
group.
Verify that incoming calls to a workgroup can be
answered properly when DUT is an agent of the
workgroup.
Verify that calls are forwarded to DUT's "FindMe"
destination.
Verify that calls are properly forwarded to the ShoreTel
Converged Conferencing Server and it properly accepts
the access code and you're able to participate in the
conference bridge.
Verify that calls are properly presented to all of the
phones that have BCA configured and that the call can be
answered, placed on-hold and then transferred.
Notes
Pass
Pass
Pass
Pass
Pass
Pass
Pass
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