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Chapter 7 — Troubleshoot Your Printer
Troubleshooting Tips
64
The following section lists the symptoms and the associated sections of the
topics covered. While not every situation is addressed, you may find some tips
helpful. After a corrective action is taken, press the FEED button to clear the
alarm.
Unacceptable print quality:
•
Dirty printhead: Clean the printhead (see
Cleaning" on page
•
The temperature setting may be incorrect for the media being used:
Use the software program or DPL commands adjust the Heat Setting
and Print Speed
•
A mismatched incorrect ribbon/media combination is being used:
Check the types being used.
•
Faulty printhead: Replace it (see
on page
52) or call for service.
The printer does not print or prints several labels at once:
•
The labels are incorrectly loaded: See the loading instructions on the
inside cover of the printer.
•
The media is not calibrated: Calibrate it (see
page
42).
•
The media sensor or sensor circuitry may be defective: Call for
service.
The ribbon does not advance (the paper advances, but ribbon does
not):
•
The ribbon may be installed incorrectly: Ensure that the inked side of
the ribbon faces the labels. With most ribbons this can be verified by
rubbing paper against the ribbon; the ink should smudge the paper.
Or, if using label stock, the sticky side of a label will pull off the ink.
•
A mismatched ribbon/paper combination is resulting in an insufficient
amount of friction between paper and ribbon: Ensure that the correct
type of ribbon is being used with the media.
Skipping every other label (print quality is good, but every other label
is skipped):
•
The label is formatted too close to the top edge of the label: Leave
white space equal to 8-dot rows [about 0.5 mm (0.02 in.)] at the top of
the label.
•
The media is not calibrated: Calibrate it (see
page
42).
•
The media sensor or media sensor circuitry may be defective: Call for
service.
"Printhead and Roller
52).
"Printhead and Roller Cleaning"
MP Nova Mark II User Guide
"Media Calibration" on
"Media Calibration" on
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