Educate The Customer - KVH Industries tracphone v3ip Installation Manual

21

Educate the Customer

Give the Welcome Kit to the customer, make sure
they know the administrator and Wi-Fi
passwords, and show them how to use the
system. Be sure they understand the following:
• The antenna transmits RF energy that is
potentially harmful. Whenever the system is
powered on, make sure everyone stays the
minimum safe distance away from the
antenna (see illustration on page 1). If no-
transmit zones were set up, make sure the
customer understands where they are.
• Read the End User Agreement carefully
(available at www.kvh.com/
mvbcustomercenter).
• Keep the radome installed on the antenna at
all times. The radome protects the antenna's
moving parts from wind, rain, and debris.
• The antenna must have a clear view of the
sky to communicate via satellite. Common
causes of blockage include masts, trees,
buildings, and bridges (see Figure 60). Dirt
buildup on the radome can also affect
communications.
• The vessel must be located within the
coverage area of the satellite (see
www.kvh.com/minivsatmap).
• The system must be activated for mini-VSAT
Broadband service (see
mvbservice).
• Data usage and overage alerts via email and
text message, as well as user logins and their
associated data allocations, can be configured
easily over the Internet at the myKVH web
portal (see www.mykvh.com).
For More Information
Refer to the Help provided on the web interface's
Support page (see Figure 61). The Condensed
version is text only and resides on the ICM. The
Extended version includes images and resides on
the KVH website (airtime charges may apply).
NOTE: The Help is compatible with Mozilla Firefox,
Internet Explorer, Google Chrome, and Apple Safari.
34
www.kvh.com/
Figure 59: Customer Welcome Kit
Figure 60: Example of Satellite Blockage
Figure 61: Help Options on Support Page
Blocked!