Educate The Customer - KVH Industries TracPhone V30 Installation Manual

Educate the Customer

Educate the Customer
Give the Welcome Kit to the customer, make sure they
know the administrator and Wi-Fi passwords, and show
them how to use the system. Be sure they understand the
following:
Figure 43: Customer Welcome Kit
• The antenna transmits RF energy that is potentially
harmful. Whenever the system is powered on, make
sure everyone stays the minimum safe distance away
from the antenna (see
hazard area). If no-transmit zones were set up, make
sure the customer understands where they are.
• Read the End User Agreement carefully (available at
www.kvh.com/mvbcustomercenter).
• Keep the radome installed on the antenna at all times.
The radome protects the antenna's moving parts from
wind, rain, and debris.
• The antenna must have a clear view of the sky to
communicate via satellite. Common causes of
blockage include masts, trees, buildings, and bridges.
Dirt buildup on the radome can also affect
communications.
page 1 for an illustration of the
Figure 44: Example of Satellite Blockage
• The vessel must be located within the coverage area of
the satellite (see www.kvh.com/minivsatmap).
• The system must be activated for mini-VSAT
Broadband service (see www.kvh.com/mvbservice).
• Data usage and overage alerts via email and text
message can be configured easily over the Internet at
the KVH Manager (see www.mykvh.com).
IMPORTANT!
If you are not a KVH Airtime customer, contact your
Service Provider for details on accessing KVH Manager.
• Category Controls is essential to managing data usage
and ensuring that data is utilized for activities that
matter most.
For More Information
Refer to the Help provided on the web interface's Support
tab.
Figure 45: Help options on Support Tab
TracPhone V30 Installation Guide
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