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Getting Started with Videohub Controllers
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Videohub control panel is attempting to acquire an IP address
IP address has been acquired and control panel is attempting to
connect to the Videohub Server.
Videohub Server is running an incompatible software or
firmware version.
Control panel has successfully connected to the Videohub Server
Control Panel Button Diagnostics
When power is first connected to a Videohub control panel, all the buttons will display their test lights in the
following sequence: red, green, blue and white.
The top left button of a Videohub control panel indicates its network status, using the following diagnostic
display:
Pink flashing light - unit is attempting to acquire an IP address. The button should quickly become red if the
unit is set to use a static IP address, or if the unit successfully acquires an IP address from the DHCP server.
Red flashing light - unit has acquired an IP address and is attempting to connect to the Videohub Server.
Make sure the Videohub Server computer is powered on and connected via Ethernet.
Yellow flashing light - unit has connected to a Videohub Server computer but the Videohub Server is
running an incompatible software or firmware version. Update Videohub with the latest version of the
Videohub software and firmware and then power cycle the Videohub control panel.
No flashing light - unit has successfully connected to the Videohub Server and is ready to control the
Videohub if solid white, or solid white and gold, lights can be seen.
If the top left button took several minutes to turn red, the unit has failed to acquire an IP address and has
eventually provided itself with a self-assigned AutoIP address in the 169.254.xxx.xxx format. Unless you
wish to use an AutoIP address, disconnect and firmly reconnect the network cables to ensure they are
properly connected, check for faulty network cables and make sure the DHCP server has spare IP addresses
available. Unplug and reconnect all power sources from the Videohub control panel so it will request a new
IP address from the DHCP server. The button should quickly become red.
The unit will only perform these diagnostics when it is not selected in the Videohub Control Utility software.
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