Troubleshooting - Panasonic KV-S7097 Operating Manual

Troubleshooting

If a problem occurs while the unit is being used, check the following items and check the scanner status with the User
Utility. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom
The LED (Green) does not
light when the unit's power is
turned ON.
The computer does not
recognize the scanner.
Scan speed is slow.
The ADF does not open
when the ADF door release
is pushed.
(ADF)
The document has been
loaded on the hopper tray.
But the scanner does not
start scanning.
(ADF)
Double feeding problems
occurs frequently or the
scanner stops loading while
scanning.
Possible Cause
The power cord is not plugged in.
The scanner is not connected to the
computer correctly.
The software is not installed correctly.
The USB interface of the computer is
not installed correctly.
The scanner is connected via USB
hub.
There is a problem with the USB cable.
The unit's power was turned OFF
because no operation was performed
for a certain period of time.
The scanner is connected with USB
1.1.
The ADF door is not closed properly.
The document is not loaded
properly.
The sensor cannot detect the
document as the edge of the document
is curled.
The rollers are dirty.
The rollers have reached their life
expectancy.
The document is curled or folded.
The document is printed on an
unsupported type of paper or thick
paper.
The document has a length of less
than 70 mm (2.75 in.).
Remedy
Insert the power plug firmly.
Connect the cables correctly.
Uninstall the software from the
computer (page 50), and then install
the software again (See "Quick
Installation Guide").
Check the computer whether the USB
interface of your computer is installed
correctly using the device manager's
property.
Do not connect via USB hub.
Make sure to use the included USB
cable.
Press the power button to turn ON the
unit's power.
Connect over USB 2.0 / USB 3.0
Push the ADF door release again after
you close the ADF door until it is
locked.
Load the document correctly.
(See page 13.)
Flatten the document and load it again.
Clean all of the rollers. (See
Replace the paper feed roller module
and the double feed prevention roller
module. (See page 43 and
Flatten the document and load it again
after reducing the pages.
Make a copy of the document on paper
of an acceptable type and thickness
(See page 13), and scan the copy.
Make a copy of the document on paper
of the specified size and scan the copy.
(See page 13.)
page 35.)
page 45.)
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